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EB Games price match eligibility criteria - what qualifies for a match?
EB Games does not have a publicly advertised price match guarantee, but many stores will match a local competitor’s lower price if:
- The competitor has a physical store in Australia (e.g., JB Hi-Fi, Big W, Target, Harvey Norman).
- The competitor is local – typically in the same city or shopping centre.
- The item is identical (same edition, bundle, SKU).
- The competitor has it in stock at the time of the request.
- The price is a regular shelf price, not a short-term or clearance special (some stores are stricter on this).
EB Games does not match consoles, controllers, hardware bundles, online-only retailers, or overseas sellers. Price matching is discretionary and requires store manager approval.
How to request a price match at EB Games
- Find a qualifying competitor price – ensure the product is identical and in stock.
- Bring proof to an EB Games store – catalogue, printed ad, or live competitor website on your phone.
- Ask politely at the register or service desk before purchase.
- Let staff verify the price and stock status.
- Pay the matched price if approved – standard return/refund rules still apply.
💡 Tip: For pre-orders, place a deposit and ask for the match when paying the balance on release day.
EB Games accepted competitors & required proof
Commonly accepted competitors:
- JB Hi-Fi, Big W, Target, Kmart (when they sold games), Harvey Norman, The Good Guys.
- Other reputable local brick-and-mortar retailers.
Not accepted:
- Online-only retailers (Amazon, Kogan, Catch).
- Overseas websites or marketplace sellers (eBay, AliExpress).
Required proof:
- Catalogue, sale flyer, or live competitor website/app.
- Must show store name, product, current price, and matching terms.
- Stock verification may be required before approval.
Exclusions & limitations - when price matches are not allowed at EB Games
- Consoles and hardware (controllers, console bundles).
- Online-only or overseas sellers.
- Competitors outside the local area unless nationally advertised.
- Short-term sales (e.g., 3-day promos, Black Friday) – varies by store.
- Clearance, bundle, or below-cost deals.
- Preowned products or trade-in prices.
- Cannot be combined with EB World discounts or other EB offers.
EB Games requests sent through Ajust
Recent EB Games price match experiences
Success: A customer matched JB Hi-Fi’s price on Resident Evil 4 – local store approved instantly after verifying.
Common refusal: Competitor’s price was part of a temporary catalogue sale – EB store declined, citing “regular price only.”
Tip from customers: Stores in shopping centres with nearby competition are more likely to approve quickly.
Official EB Games Price Match Policies & Support Links
EB Games Price Match FAQs
Does EB Games have a price match policy?
EB Games doesn’t advertise a formal price match guarantee, but many stores match local competitors at their discretion. Matches are usually granted if the competitor has a physical Australian store, the product is identical and in stock, and the price is a regular shelf price. Because it’s manager-approved, success often depends on the store location and staff flexibility.
What competitors does EB Games accept for price matching?
EB Games generally accepts well-known local retailers such as JB Hi-Fi, Big W, Target, Kmart, Harvey Norman, and The Good Guys. Online-only or overseas retailers like Amazon, Kogan, and eBay are not eligible. Proof such as a catalogue, flyer, or live competitor website must clearly show the product, price, and store name.
How can I request a price match at EB Games?
Find an identical, in-stock item at a local competitor and bring proof—like a catalogue or live webpage—to an EB Games store. Ask before purchase, allowing staff to verify price and stock. If approved, you’ll pay the matched price under normal refund and return rules. For pre-orders, ask for the match when paying the balance on release day.
When will EB Games refuse a price match request?
EB Games won’t match prices for consoles, controllers, clearance or short-term deals, online-only sellers, or out-of-area competitors. They also exclude preowned or trade-in items and won’t combine matches with EB World discounts. Price matching depends on store discretion, so national catalogue sales or temporary promotions may still be declined.
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