Think EB Games should've price matched? Let's find out.
EB Games price match eligibility criteria - what qualifies for a match?
EB Games does not have a publicly advertised price match guarantee, but many stores will match a local competitor’s lower price if:
- The competitor has a physical store in Australia (e.g., JB Hi-Fi, Big W, Target, Harvey Norman).
- The competitor is local – typically in the same city or shopping centre.
- The item is identical (same edition, bundle, SKU).
- The competitor has it in stock at the time of the request.
- The price is a regular shelf price, not a short-term or clearance special (some stores are stricter on this).
EB Games does not match consoles, controllers, hardware bundles, online-only retailers, or overseas sellers. Price matching is discretionary and requires store manager approval.
How to request a price match at EB Games
- Find a qualifying competitor price – ensure the product is identical and in stock.
- Bring proof to an EB Games store – catalogue, printed ad, or live competitor website on your phone.
- Ask politely at the register or service desk before purchase.
- Let staff verify the price and stock status.
- Pay the matched price if approved – standard return/refund rules still apply.
💡 Tip: For pre-orders, place a deposit and ask for the match when paying the balance on release day.
EB Games accepted competitors & required proof
Commonly accepted competitors:
- JB Hi-Fi, Big W, Target, Kmart (when they sold games), Harvey Norman, The Good Guys.
- Other reputable local brick-and-mortar retailers.
Not accepted:
- Online-only retailers (Amazon, Kogan, Catch).
- Overseas websites or marketplace sellers (eBay, AliExpress).
Required proof:
- Catalogue, sale flyer, or live competitor website/app.
- Must show store name, product, current price, and matching terms.
- Stock verification may be required before approval.
Exclusions & limitations - when price matches are not allowed at EB Games
- Consoles and hardware (controllers, console bundles).
- Online-only or overseas sellers.
- Competitors outside the local area unless nationally advertised.
- Short-term sales (e.g., 3-day promos, Black Friday) – varies by store.
- Clearance, bundle, or below-cost deals.
- Preowned products or trade-in prices.
- Cannot be combined with EB World discounts or other EB offers.
EB Games requests sent through Ajust
Recent EB Games price match experiences
Success: A customer matched JB Hi-Fi’s price on Resident Evil 4 – local store approved instantly after verifying.
Common refusal: Competitor’s price was part of a temporary catalogue sale – EB store declined, citing “regular price only.”
Tip from customers: Stores in shopping centres with nearby competition are more likely to approve quickly.
Official EB Games Price Match Policies & Support Links
EB Games Price Match FAQs
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