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Bunnings
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Edited by:
Ajust Content Team
Last updated:
July 28, 2025
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Bunnings
customer support overview

Bunnings Warehouse provides customer support through in-store assistance, phone support, and online channels:

  • In-Store Help: Visit any Bunnings store for product assistance, returns, and advice.
  • Phone Support: Call 1800 797 586 for general inquiries, online orders, and product support.
  • Email Support: Send inquiries to customersupport@bunnings.com.au.
  • Online Help Centre: Access FAQs and submit inquiries via the Bunnings Help Centre.
  • Social Media Support: Bunnings engages with customers via Facebook and Twitter (@Bunnings).

Common
Bunnings
 customer issues and complaints

1. Difficulty Finding Staff In-Store

  • Some customers report long wait times to get help during busy periods.
  • In larger stores, it may take time to locate a team member for assistance.

2. Long Checkout & Special Orders Wait Times

  • Busy stores may have long checkout lines.
  • Special orders (e.g., custom-cut materials) may take longer than expected.

3. Marketplace Order & Delivery Issues

  • Bunnings Marketplace includes third-party sellers, leading to complaints about delayed deliveries and seller response times.
  • Some customers struggle with contacting Marketplace sellers directly.

4. Website Stock Availability vs. In-Store Reality

  • Products listed as “in stock” online may be unavailable when visiting a store.
  • Limited product reviews on Bunnings' website sometimes make it hard to judge quality.

5. Returns & Refund Disputes

  • Bunnings generally has a hassle-free return policy, but used or custom items may not be eligible.
  • Customers who lose receipts may need to accept store credit instead of a refund.

How to contact
Bunnings
customer support

1. In-Store Assistance (Fastest for Returns & Product Help)

  • Visit your nearest Bunnings store to speak with a team member.
  • Use the returns desk for refunds or exchanges.
  • Look for staff in the relevant product aisles for assistance.

2. Phone Support (For General Inquiries & Online Orders)

  • Call 1800 797 586 to speak with Bunnings’ customer service team.
  • Best for: Online order issues, product questions, or general feedback.
  • Available during standard business hours (Mon-Fri, 9am-5pm AEST).

3. Email Support (For Non-Urgent Inquiries)

  • Send emails to customersupport@bunnings.com.au.
  • Best for detailed inquiries, warranty claims, or attaching receipts/photos.
  • Response times vary but usually take 1-2 business days.

4. Online Help Centre (FAQs & Contact Form Submission)

  • Visit the Bunnings Help Centre.
  • Browse FAQs on ordering, delivery, and product returns.
  • Submit an inquiry using the contact form for further assistance.

5. Social Media Support (Limited but Responsive)

  • Twitter: Reach out to @Bunnings for inquiries.
  • Facebook: Message Bunnings Australia for basic support.
  • Social media is not a primary support channel but can help with quick responses.

Bunnings
key customer policies: refunds, returns, cancellations and more

1. Returns & Exchanges (Change of Mind Policy)

  • Most items can be returned for a full refund or exchange.
  • Items must be unused, in original packaging, and have proof of purchase.
  • No receipt? Bunnings may offer store credit instead of a refund.

2. Faulty or Defective Products

  • Products that are faulty, damaged, or not fit for purpose are eligible for a refund, repair, or replacement.
  • Customers are covered under Australian Consumer Law.

3. Refund Method

  • Refunds are processed back to the original payment method (card, PayPal, or cash).
  • PayPal refunds can be handled in-store or through customer support.

4. Marketplace Orders & Refunds

  • Marketplace products are sold by third-party sellers.
  • If a Marketplace seller is unresponsive, Bunnings will step in to assist.
  • Customers should first contact the seller, then escalate to Bunnings if needed.

5. Price Match Guarantee

  • Bunnings will beat a competitor’s lower price by 10% if the product is identical and in stock.
  • Exclusions: Commercial quantities, liquidation sales, and Marketplace items.

6. Warranty & Repairs

  • Bunnings facilitates manufacturer warranties and extended protection plans.
  • Power tools and appliances may be repaired, replaced, or refunded under warranty.

7. Shipping & Delivery Policy

  • Bunnings offers home delivery for online purchases.
  • Issues with deliveries (damaged or missing items) should be reported immediately.

Real
Bunnings
 complaints submitted through Ajust

Recent customer experiences with
Bunnings
customer service

Helpful In-Store Support – “Great Service”

A customer needed help choosing paving materials and a team member spent 20 minutes advising them. The customer was impressed by the knowledge and patience of the staff.

Marketplace Order Delay (Negative Experience)

A customer ordered a product from Bunnings Marketplace, expecting delivery in two weeks. Four weeks later, no item had arrived, and the seller was unresponsive. After escalating to Bunnings, a refund was issued, but the customer found communication slow.

Fast Resolution of Online Order Issue

A customer received part of an order but some items were missing. After calling Bunnings Support (1800 797 586), the missing items were shipped the next day, and a $20 gift card was provided as an apology.

Official
Bunnings
Customer Service Links & Contact Information

Bunnings
Contact FAQs

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