Need to contact Bunnings and make sure they reply?
Bunnings customer support overview
Bunnings Warehouse provides customer support through in-store assistance, phone support, and online channels:
- In-Store Help: Visit any Bunnings store for product assistance, returns, and advice.
- Phone Support: Call 1800 797 586 for general inquiries, online orders, and product support.
- Email Support: Send inquiries to customersupport@bunnings.com.au.
- Online Help Centre: Access FAQs and submit inquiries via the Bunnings Help Centre.
- Social Media Support: Bunnings engages with customers via Facebook and Twitter (@Bunnings).
Common Bunnings customer issues and complaints
1. Difficulty Finding Staff In-Store
- Some customers report long wait times to get help during busy periods.
- In larger stores, it may take time to locate a team member for assistance.
2. Long Checkout & Special Orders Wait Times
- Busy stores may have long checkout lines.
- Special orders (e.g., custom-cut materials) may take longer than expected.
3. Marketplace Order & Delivery Issues
- Bunnings Marketplace includes third-party sellers, leading to complaints about delayed deliveries and seller response times.
- Some customers struggle with contacting Marketplace sellers directly.
4. Website Stock Availability vs. In-Store Reality
- Products listed as “in stock” online may be unavailable when visiting a store.
- Limited product reviews on Bunnings' website sometimes make it hard to judge quality.
5. Returns & Refund Disputes
- Bunnings generally has a hassle-free return policy, but used or custom items may not be eligible.
- Customers who lose receipts may need to accept store credit instead of a refund.
How to contact Bunnings customer support
1. In-Store Assistance (Fastest for Returns & Product Help)
- Visit your nearest Bunnings store to speak with a team member.
- Use the returns desk for refunds or exchanges.
- Look for staff in the relevant product aisles for assistance.
2. Phone Support (For General Inquiries & Online Orders)
- Call 1800 797 586 to speak with Bunnings’ customer service team.
- Best for: Online order issues, product questions, or general feedback.
- Available during standard business hours (Mon-Fri, 9am-5pm AEST).
3. Email Support (For Non-Urgent Inquiries)
- Send emails to customersupport@bunnings.com.au.
- Best for detailed inquiries, warranty claims, or attaching receipts/photos.
- Response times vary but usually take 1-2 business days.
4. Online Help Centre (FAQs & Contact Form Submission)
- Visit the Bunnings Help Centre.
- Browse FAQs on ordering, delivery, and product returns.
- Submit an inquiry using the contact form for further assistance.
5. Social Media Support (Limited but Responsive)
- Twitter: Reach out to @Bunnings for inquiries.
- Facebook: Message Bunnings Australia for basic support.
- Social media is not a primary support channel but can help with quick responses.
Bunnings key customer policies: refunds, returns, cancellations and more
1. Returns & Exchanges (Change of Mind Policy)
- Most items can be returned for a full refund or exchange.
- Items must be unused, in original packaging, and have proof of purchase.
- No receipt? Bunnings may offer store credit instead of a refund.
2. Faulty or Defective Products
- Products that are faulty, damaged, or not fit for purpose are eligible for a refund, repair, or replacement.
- Customers are covered under Australian Consumer Law.
3. Refund Method
- Refunds are processed back to the original payment method (card, PayPal, or cash).
- PayPal refunds can be handled in-store or through customer support.
4. Marketplace Orders & Refunds
- Marketplace products are sold by third-party sellers.
- If a Marketplace seller is unresponsive, Bunnings will step in to assist.
- Customers should first contact the seller, then escalate to Bunnings if needed.
5. Price Match Guarantee
- Bunnings will beat a competitor’s lower price by 10% if the product is identical and in stock.
- Exclusions: Commercial quantities, liquidation sales, and Marketplace items.
6. Warranty & Repairs
- Bunnings facilitates manufacturer warranties and extended protection plans.
- Power tools and appliances may be repaired, replaced, or refunded under warranty.
7. Shipping & Delivery Policy
- Bunnings offers home delivery for online purchases.
- Issues with deliveries (damaged or missing items) should be reported immediately.
Bunnings complaints submitted through Ajust
I contacted Bunnings online three times about missing parts from my shelving unit and never got a response. It’s not just about the product-it’s the feeling that no one’s even listening. - Aaron
I submitted an online return form but weeks passed without any contact. I had to physically go to the store just to get a response. What’s the point of offering online help if no one replies? - Karen
I called Bunnings about a missing order and was told they’d call me back. That never happened. When I followed up, no one could even find the order. It felt like starting from scratch every time. - Steve
I reached out about a missing part from my flatpack and the first rep said they’d send it. Weeks later, nothing arrived and the next person I spoke to claimed no record of it. It’s like they don't talk to each other. - Lisa
Recent experiences with Bunnings customer service
Helpful In-Store Support – “Great Service”
A customer needed help choosing paving materials and a team member spent 20 minutes advising them. The customer was impressed by the knowledge and patience of the staff.
Marketplace Order Delay (Negative Experience)
A customer ordered a product from Bunnings Marketplace, expecting delivery in two weeks. Four weeks later, no item had arrived, and the seller was unresponsive. After escalating to Bunnings, a refund was issued, but the customer found communication slow.
Fast Resolution of Online Order Issue
A customer received part of an order but some items were missing. After calling Bunnings Support (1800 797 586), the missing items were shipped the next day, and a $20 gift card was provided as an apology.
Official Bunnings Customer Service Links & Contact Information
- Bunnings Contact Us Page: Contact Support
- Customer Support Phone Number: 1800 797 586
- Email Support: customersupport@bunnings.com.au
- Bunnings Help Centre (FAQs & Returns Info): Help & Support
- Returns & Refund Policy: Bunnings Returns
- Price Match Policy: Price Guarantee
- Find Your Local Store: Store Locator
- Bunnings Social Media: Twitter (@Bunnings) | Facebook
Bunnings Contact FAQs
What’s the fastest way to get help from Bunnings for a product issue or return?
The fastest way is to visit your local Bunnings store for in-person support. Returns, exchanges, and product help are handled on the spot by staff in relevant aisles or at the returns desk. This avoids phone queues and delays, especially for urgent or hands-on issues.
Why is my Bunnings Marketplace order delayed-and what can I do?
Delays often happen because Bunnings Marketplace includes third-party sellers. These sellers manage their own inventory and shipping, which can lead to poor communication. If your order is late or the seller is unresponsive, escalate to Bunnings directly-they’ll step in to resolve it.
Can I get a refund from Bunnings without a receipt?
Yes, but you may only receive store credit instead of a full refund. Bunnings’ returns policy allows exchanges or credit for most unused items if proof of purchase is missing. Keep packaging and be clear about your purchase details to improve your chances.
How do I contact a real human at Bunnings without waiting on hold?
Call 1800 797 586 during business hours or use the Help Centre contact form. Social media (Twitter or Facebook) can also trigger quick responses, especially for follow-ups or unresolved cases-useful if phone wait times are long or emails go unanswered.
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