Can’t reach

Bunnings

support? We’ll help you get through.

Bunnings Warehouse provides customer support through in-store assistance, phone support, and online channels:

• In-Store Help: Visit any Bunnings store for product assistance, returns, and advice.
• Phone Support: Call 1800 797 586 for general inquiries, online orders, and product support.
• Email Support: Send inquiries to customersupport@bunnings.com.au.
• Online Help Centre: Access FAQs and submit inquiries via the Bunnings Help Centre.
• Social Media Support: Bunnings engages with customers via Facebook and Twitter (@Bunnings).

1. Difficulty Finding Staff In-Store

• Some customers report long wait times to get help during busy periods.
• In larger stores, it may take time to locate a team member for assistance.

2. Long Checkout & Special Orders Wait Times

• Busy stores may have long checkout lines.
• Special orders (e.g., custom-cut materials) may take longer than expected.

3. Marketplace Order & Delivery Issues

• Bunnings Marketplace includes third-party sellers, leading to complaints about delayed deliveries and seller response times.
• Some customers struggle with contacting Marketplace sellers directly.

4. Website Stock Availability vs. In-Store Reality

• Products listed as “in stock” online may be unavailable when visiting a store.
• Limited product reviews on Bunnings' website sometimes make it hard to judge quality.

5. Returns & Refund Disputes

• Bunnings generally has a hassle-free return policy, but used or custom items may not be eligible.
• Customers who lose receipts may need to accept store credit instead of a refund.

1. In-Store Assistance (Fastest for Returns & Product Help)

• Visit your nearest Bunnings store to speak with a team member.
• Use the returns desk for refunds or exchanges.
• Look for staff in the relevant product aisles for assistance.

2. Phone Support (For General Inquiries & Online Orders)

• Call 1800 797 586 to speak with Bunnings’ customer service team.
• Best for: Online order issues, product questions, or general feedback.
• Available during standard business hours (Mon-Fri, 9am-5pm AEST).

3. Email Support (For Non-Urgent Inquiries)

• Send emails to customersupport@bunnings.com.au.
• Best for detailed inquiries, warranty claims, or attaching receipts/photos.
• Response times vary but usually take 1-2 business days.

4. Online Help Centre (FAQs & Contact Form Submission)

• Visit the Bunnings Help Centre.
• Browse FAQs on ordering, delivery, and product returns.
• Submit an inquiry using the contact form for further assistance.

5. Social Media Support (Limited but Responsive)

• Twitter: Reach out to @Bunnings for inquiries.
• Facebook: Message Bunnings Australia for basic support.
• Social media is not a primary support channel but can help with quick responses.

1. Returns & Exchanges (Change of Mind Policy)

• Most items can be returned for a full refund or exchange.
• Items must be unused, in original packaging, and have proof of purchase.
• No receipt? Bunnings may offer store credit instead of a refund.

2. Faulty or Defective Products

• Products that are faulty, damaged, or not fit for purpose are eligible for a refund, repair, or replacement.
• Customers are covered under Australian Consumer Law.

3. Refund Method

• Refunds are processed back to the original payment method (card, PayPal, or cash).
• PayPal refunds can be handled in-store or through customer support.

4. Marketplace Orders & Refunds

• Marketplace products are sold by third-party sellers.
• If a Marketplace seller is unresponsive, Bunnings will step in to assist.
• Customers should first contact the seller, then escalate to Bunnings if needed.

5. Price Match Guarantee

• Bunnings will beat a competitor’s lower price by 10% if the product is identical and in stock.
• Exclusions: Commercial quantities, liquidation sales, and Marketplace items.

6. Warranty & Repairs

• Bunnings facilitates manufacturer warranties and extended protection plans.
• Power tools and appliances may be repaired, replaced, or refunded under warranty.

7. Shipping & Delivery Policy

• Bunnings offers home delivery for online purchases.
• Issues with deliveries (damaged or missing items) should be reported immediately.