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Bendigo Bank

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Bendigo Bank is renowned for its customer-first approach and high satisfaction ratings. Support is available through phone (1300 236 344), secure online messaging, or in-person at over 500 local branches. Customers can also access help via 24/7 hotlines for lost or stolen cards. The bank’s mobile app and internet banking platforms allow secure web messaging directly to support.

With extended support hours and a commitment to personalised, respectful service, Bendigo Bank consistently outranks major competitors in customer satisfaction, especially in home lending. Whether you're managing accounts, fixing a problem, or seeking guidance, Bendigo offers a trusted, community-driven support experience.

While generally well-regarded, Bendigo Bank customers occasionally report:

• 🔒 Security lockouts – Online banking access can be frozen for suspected fraud, sometimes requiring virus scans or signed declarations to reinstate.
  
  
• 📱 App & digital glitches – Some users experience functionality issues with the Bendigo mobile app or e-banking.
  
  
• ⚠️ Scam-related frustrations – Concerns have been raised over default security settings and two-factor authentication.
  
  
• 🕐 Limited branch hours – Some community branches close earlier than big-bank counterparts.
  
  
• 🌍 International transfer delays – A few customers report longer-than-expected wait times for global transactions.
  
  
• 💳 Disputed fees – Occasionally, customers challenge interest charges or bank fees.
  
  

Despite these, Bendigo typically resolves issues promptly and fairly, often with a personal touch that is missing at larger institutions.

You’ve got several ways to get help from Bendigo:

• 📞 General Support – Call 1300 236 344 (Mon–Fri 8am–9pm, Weekends 9am–8pm). For overseas, dial +61 3 5445 0666.
  
  
• 🚨 Lost/Stolen Cards Hotline (24/7) – Call 1800 035 383 (or +61 3 5485 7872 from overseas).
  
  
• 🏢 In-Branch – Visit one of 500+ branches. Use the locator tool to find your nearest.
  
  
• 💬 Secure Online Messaging – Log into Bendigo e-banking and message securely through the Messages section.
  
  
• 🔍 Online Help & FAQs – Search the Help Centre for common issues like internet banking, cards, or login problems.
  
  
• 📢 Lodge a Complaint – Call the Feedback Team on 1300 361 911 or email feedback@bendigoadelaide.com.au. You can also use their online Resolve a Complaint form.
  
  

Tip: Always request a complaint reference number and keep documentation of interactions, especially for escalated matters.

Bendigo’s customer policies focus on fairness, accessibility, and trust:

• 💵 Fee Refunds & Error Correction – The bank refunds incorrect fees and adheres to electronic payment codes for duplicate or fraudulent transactions.
  
  
• ❌ Account Closures – Everyday accounts and credit cards can be closed anytime with no penalty (subject to balance settlement).
  
  
• ⚠️ Early Break Costs – Apply to fixed loans or term deposits, but may be waived during hardship or special circumstances.
  
  
• 🤝 Financial Hardship Help – Customers in difficulty can access loan deferrals, restructures or special assistance via Bendigo’s Mortgage Help team.
  
  
• 🛡 Privacy & Security – Bendigo will never request passwords/PINs and encourages reporting of phishing attempts. Their Security Centre offers scam alerts and tips.
  
  
• 📜 Complaints Resolution – Bendigo commits to resolving most complaints within 5 business days. If not resolved, customers can escalate to AFCA for independent review.
  
  

As a Banking Code of Practice signatory, Bendigo promises transparency, respect, and the right to fair outcomes for all customers.