Not sure if you can return your

Rebel Sport

purchase?

Rebel Sport makes returns easy and fair for Australian customers, with a clear 30-day window and straightforward conditions.

✅ Return Window

• You can return or exchange an item within 30 days of purchase (or delivery for online orders).
  
  
• After 30 days, change-of-mind returns aren’t usually accepted unless the item is faulty.
  
  

🧢 Condition Requirements

Items must be:

• Unused, unworn, and unwashed
  
  
• In original condition with all tags and packaging intact
  
  
• Unopened (for hygiene products, electronics, or supplements)
  
  

🚫 Non-Returnable Items

Some products are excluded from change-of-mind returns, including:

• Underwear, socks, thermals, or swimwear (if hygiene seals are removed)
  
  
• Opened health products or supplements (e.g. protein powder)
  
  
• Water bottles or hydration products once used
  
  
• Custom or tailor-made orders
  
  
• Installed fitness equipment
  
  
• Gift cards
  
  

🧾 Proof of Purchase

You must present proof of purchase — a receipt, online order confirmation, or bank statement showing the Rebel transaction. Without proof, a refund may be declined.

⚙️ Faulty, Damaged, or Incorrect Items

If your item is faulty or not as described, Rebel will repair, replace, or refund it even beyond the 30 days under Australian Consumer Law. They may assess the product or contact the supplier, but legitimate defects will be covered.

🛒 “Online Only” Products

Items marked “Online Only” can be returned within 30 days if unused, but must be mailed back, not returned in-store.

You can return your Rebel Sport item in-store or via post for online purchases.

🏬 Option 1: Return or Exchange In-Store

1. Bring your item to any Rebel Sport store (except “Online Only” items).
   
   
2. Bring proof of purchase (receipt, invoice, or email confirmation).
   
   
3. Present the item in original condition — unused, unwashed, with tags and packaging.
   
   
4. Choose refund or exchange:
   
   
   • Refunds go back to your original payment method.
     
     
   • Exchanges can be made on the spot for another size, colour, or product.
     
     
5. Complete your return: Staff will inspect the item and process your refund or issue a new receipt for the exchange.
   
   

💡 Tip: Returning in-store is the quickest and most convenient option. Refunds begin processing immediately.

📦 Option 2: Return via Post (Free for Online Orders)

Rebel offers free postal returns for eligible online orders through Australia Post.

Step-by-step:

1. Start Online:
   Go to Rebel’s Returns via Post Portal and enter your postcode and order details.
   
   
2. Print the Prepaid Label:
   
   
   • Generate a free Australia Post return label.
     
     
   • If you don’t have a printer, you can get the label printed at your local post office using a QR code.
     
     
3. Pack Safely:
   
   
   • Repack the unused item in original packaging (e.g., shoebox inside a satchel).
     
     
   • Include your order slip or a note with your order number.
     
     
4. Drop Off for Free:
   
   
   • Take it to your nearest post office or parcel locker.
     
     
   • Keep your tracking number to monitor the parcel.
     
     
5. Processing:
   Rebel will inspect your returned item once it arrives at their warehouse and then process your refund or exchange.
   
   

💬 Note: If your item exceeds 22kg or 105cm in length, contact Rebel’s Customer Care team for courier collection. Heavy returns may incur a fee for change-of-mind cases.

⏱ Timeframe

• You have 30 days from the purchase or delivery date to initiate a return.
  
  
• For faulty items, the timeframe is flexible. Rebel will assist under warranty or consumer law.
  
  

🧼 Condition Standards

To qualify for a return:

• The item must be new and resellable.
  
  
• Clothing should be unwashed and unworn.
  
  
• Footwear should be tried on indoors only.
  
  
• Electronics must be unopened unless faulty.
  
  

🧾 Proof Required

Provide your receipt, invoice, or order confirmation. Rebel may be able to locate your purchase if you paid via card, but proof is required.

🧰 Faulty Product Assessment

If you’re returning a faulty or damaged item, Rebel might inspect or send it to the manufacturer for assessment. If confirmed faulty, you’ll get a full refund, repair, or replacement.

🔄 Exchanges

• In-store exchanges: Immediate and free.
  
  
• Online: Processed as a return and refund. Then place a new order for your replacement item.
  

✅ Free Returns

Rebel covers return shipping for most online orders under 22kg and 105cm via Australia Post.

• Use the prepaid label to send your return at no cost.
  
  
• Track your parcel for peace of mind.
  
  

🚚 Oversized or Bulky Returns

For large items (e.g., treadmills, gym sets), contact Customer Care to arrange a courier pickup.

• If it’s a faulty item, Rebel covers the return cost.
  
  
• If it’s a change of mind, you may need to pay the return freight fee (Rebel will confirm before pickup).
  
  

🏬 In-Store Returns

Free and instant — simply bring the item to a Rebel store.

💵 Original Shipping Costs

Original delivery or installation fees are not refunded for change-of-mind returns. They will be refunded only if the item was faulty or incorrect.

💳 Refund Method

Rebel refunds to your original payment method:

• Credit/debit card → credited directly.
  
  
• PayPal or Afterpay → refunded via your account.
  
  
• Gift cards → refunded as a new Rebel e-gift card.
  
  

⏱ Refund Timeline

• In-store returns: Refund begins processing immediately (1–3 days for banks).
  
  
• Postal returns: Processed within 7–10 business days after Rebel receives the item.
  
  
• In rare cases, it may take up to 14 days during busy periods.
  
  

📩 Communication

You’ll receive:

• An email confirmation once your return is received.
  
  
• A second email when your refund is processed.
  
  

💰 Refund Details

• You’ll be refunded the product price (minus any initial shipping fees).
  
  
• Shipping and installation costs are refunded only for faulty items.
  
  
• No restocking fees apply.
  
  

🔁 Rebel Active Members

Any loyalty points or credits earned on a returned purchase will be deducted from your account.