Trying to cancel Amazon Prime Video? Avoid the runaround.
Can you cancel your Amazon Prime Video subscription? Check eligibility and conditions
Amazon Prime Video subscriptions in Australia can be cancelled at any time. There are no lock-in contracts, minimum terms, or cancellation restrictions.
You can cancel:
- A Prime Video-only subscription
- A full Amazon Prime membership that includes Prime Video
If Prime Video is included in an Amazon Prime membership, cancelling Amazon Prime will also cancel Prime Video access. Prime Video-only subscriptions can be cancelled independently.
Free trials can be cancelled at any point before the trial ends to avoid being charged. Cancelling a trial early does not remove access, you can continue using Prime Video until the trial expiry date.
If you subscribed through a third party (such as Apple App Store, Google Play, or a telco bundle), cancellation must be completed through that provider, not Amazon.
How to cancel a Amazon Prime Video subscription, service or order
To cancel Amazon Prime Video online:
- Sign in to your Amazon or Prime Video account.
- Go to Account & Settings.
- Select the Your Account tab.
- Choose End Subscription (for Prime Video-only plans).
If Prime Video is part of Amazon Prime:
- Select Edit on Amazon under Prime Membership.
- You’ll be redirected to Amazon.com.au.
- Choose End Membership and Benefits.
- Follow the on-screen prompts to confirm.
Once cancelled, Amazon will display a confirmation message and send a confirmation email. Your subscription will be marked as not renewing.
If you cannot find the cancellation option or experience issues, Amazon Australia customer support can assist via live chat or phone callback.
How long does a Amazon Prime Video cancellation take?
Cancellations take effect immediately for billing purposes.
- You will not be charged again after cancelling.
- Access continues until the end of your current billing period.
- To avoid the next charge, cancel before your renewal date.
For free trials:
- Cancel before the trial end date to avoid being charged.
- Access continues until the scheduled trial expiry.
Amazon offers a 3 business day cooling-off period after a paid subscription starts or renews. If you cancel within this window, you may be eligible for a full refund, subject to any usage deductions.
Amazon Prime Video cancellation fees and final charges – what to expect
Amazon Prime Video does not charge cancellation fees.
There are:
- No early termination fees
- No exit penalties
- No additional charges for cancelling
If you cancel mid-billing period, Amazon does not automatically issue partial refunds. Instead, you retain access until the end of the period already paid for.
Annual memberships may qualify for refunds in limited situations, such as unused service after renewal or material changes to the service.
Amazon Prime Video cases submitted through Ajust
Consumer experiences with Amazon Prime Video cancellations
Most Australian customers report that cancelling Amazon Prime Video is quick and straightforward, particularly when cancelling free trials or unused subscriptions.
Some users report instances of charges continuing after cancellation, accounts unexpectedly reactivating, and difficulty locating the correct account to cancel. In these cases, Amazon customer support resolved the issue once contacted, often stopping charges and issuing refunds where applicable.
Amazon Prime Video Cancellation FAQs
Can you cancel Amazon Prime Video anytime in Australia, and does cancelling Amazon Prime also cancel Prime Video?
You can cancel Amazon Prime Video anytime in Australia, and cancelling Amazon Prime also cancels Prime Video if it’s included in your Prime membership. Prime Video-only subscriptions can be cancelled on their own, without ending Amazon Prime. Before you cancel, check whether you’re paying for Prime Video separately or getting it as part of Amazon Prime, because the cancellation path is different and affects what benefits you keep.
If you cancel Amazon Prime Video during a free trial, do you lose access immediately or keep streaming until it ends?
Cancelling an Amazon Prime Video free trial stops the future charge but you keep access until the trial expiry date. That means you can cancel early to avoid being billed and still stream for the remaining trial period. The key is to cancel before the trial end date so the subscription doesn’t roll into a paid renewal. After you cancel, Amazon should mark the plan as not renewing and show a confirmation.
How do you cancel an Amazon Prime Video-only subscription versus Prime Membership that includes Prime Video?
To cancel a Prime Video-only subscription, sign in, go to Account & Settings, open Your Account, and choose End Subscription. If Prime Video is part of Amazon Prime, you’ll need to end your Prime Membership and Benefits through Amazon.com.au instead, which cancels Prime Video access along with other Prime benefits. After completing the prompts, look for an on-screen confirmation and a confirmation email so you know it’s locked in.
Are there cancellation fees or refunds for Amazon Prime Video, and what is the 3 business day cooling-off period?
Amazon Prime Video has no cancellation fees, and cancelling stops future billing while keeping access until the end of your current paid period. Amazon doesn’t automatically give partial refunds for unused time, so cancelling mid-cycle usually just means you keep streaming until the period ends. The page also states a 3 business day cooling-off period after a paid subscription starts or renews where you may be eligible for a full refund, subject to usage deductions.
Tried to cancel but Amazon Prime Video made it difficult?
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