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Cadbury

's return policy?

Cadbury Australia only accepts returns or offers compensation when something has gone wrong with the product - not if you've simply changed your mind. Because chocolate is perishable, Cadbury’s returns are generally limited to these situations:

• Faulty or defective items: If your chocolate is damaged, contaminated, or not as described (like missing filling or a foreign object) you’re eligible for a refund or replacement.
  
  
• Incorrect or missing items: If you ordered directly from Cadbury and something’s wrong with the order (e.g. missing a product), Cadbury will fix it by sending a replacement or refunding you.
  
  
• Product recalls: In safety-related recalls (like the Caramilk recall), Cadbury will issue a full refund even without a receipt.
  
  
• Change of mind exclusions: You can’t return items simply because you overbought or didn’t enjoy the taste. If the product has been opened or eaten, Cadbury will only consider a return if there was a genuine quality issue.
  
  

📝 Tip: Keep the packaging and uneaten portion. It helps Cadbury assess your claim, especially for quality-related complaints.

Here’s how to return Cadbury products or request a refund:

• In-store return: If you bought your item from a store like Coles or Woolies, return it there with your receipt. Most supermarkets are happy to refund or replace faulty food items, even without a receipt in some cases.
  
  
• Online or direct-from-Cadbury: Contact Cadbury directly using their online form or call 1800 034 241. You’ll be asked for product details (name, size, best before date, batch code) and possibly photos.
  
  
• Follow instructions: Cadbury may not require you to send the product back, especially for minor issues. If they do, they’ll usually cover postage and guide you through it.
  
  
• Receive your resolution: Cadbury will offer a replacement, refund, or voucher. In many cases, you’ll receive a Coles/Woolworths gift card or new chocolate sent by mail.
  

There’s no strict 30-day rule, but it’s best to act fast. Cadbury encourages you to report issues as soon as you notice them:

• Time-sensitive: Don’t wait months. Issues should be reported before the best before date for easy verification.
  
  
• Proof helps: Keep your packaging and receipt (if possible). Batch codes from wrappers are essential when contacting Cadbury.
  
  
• Condition matters: You don’t need to return the full product, just what's left. If unopened and incorrect, keep it sealed.
  
  

🕒 Expect resolution within 1–2 weeks for most returns.

In nearly every scenario, Cadbury covers return costs:

• Store returns = free: Returning in person costs nothing.
  
  
• Mail returns = covered: If Cadbury asks for the product back, they’ll provide a prepaid label or reimburse postage.
  
  
• Evidence-only = easier: Often, a photo and batch code are all you need. No shipping required.
  

Once approved, here’s what happens:

• Refund method: If purchased directly, your money will go back to the original card. Retailer purchases are refunded in-store.
  
  
• Vouchers instead of cash: Cadbury often sends Coles/Woolies gift cards or product vouchers, especially for minor issues.
  
  
• Timelines:
  
  
  • Gift cards: 1–2 weeks
    
    
  • Bank refunds: ~3–5 business days
    
    
  • Vouchers: Sometimes emailed, sometimes mailed
    
    
• Double refunds not allowed: You can’t be refunded by both the store and Cadbury. Choose one.