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Cadbury
's return policy?

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Cadbury
's fine print and submit your return request in minutes.

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Edited by:
Ajust Content Team
Last updated:
July 23, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Cadbury
? Check eligibility first

Cadbury Australia only accepts returns or offers compensation when something has gone wrong with the product - not if you've simply changed your mind. Because chocolate is perishable, Cadbury’s returns are generally limited to these situations:

  • Faulty or defective items: If your chocolate is damaged, contaminated, or not as described (like missing filling or a foreign object) you’re eligible for a refund or replacement.

  • Incorrect or missing items: If you ordered directly from Cadbury and something’s wrong with the order (e.g. missing a product), Cadbury will fix it by sending a replacement or refunding you.

  • Product recalls: In safety-related recalls (like the Caramilk recall), Cadbury will issue a full refund even without a receipt.

  • Change of mind exclusions: You can’t return items simply because you overbought or didn’t enjoy the taste. If the product has been opened or eaten, Cadbury will only consider a return if there was a genuine quality issue.

📝 Tip: Keep the packaging and uneaten portion. It helps Cadbury assess your claim, especially for quality-related complaints.

How to return an item to
Cadbury

Here’s how to return Cadbury products or request a refund:

  • In-store return: If you bought your item from a store like Coles or Woolies, return it there with your receipt. Most supermarkets are happy to refund or replace faulty food items, even without a receipt in some cases.

  • Online or direct-from-Cadbury: Contact Cadbury directly using their online form or call 1800 034 241. You’ll be asked for product details (name, size, best before date, batch code) and possibly photos.

  • Follow instructions: Cadbury may not require you to send the product back, especially for minor issues. If they do, they’ll usually cover postage and guide you through it.

  • Receive your resolution: Cadbury will offer a replacement, refund, or voucher. In many cases, you’ll receive a Coles/Woolworths gift card or new chocolate sent by mail.

Cadbury
return timeframes and item conditions

There’s no strict 30-day rule, but it’s best to act fast. Cadbury encourages you to report issues as soon as you notice them:

  • Time-sensitive: Don’t wait months. Issues should be reported before the best before date for easy verification.

  • Proof helps: Keep your packaging and receipt (if possible). Batch codes from wrappers are essential when contacting Cadbury.

  • Condition matters: You don’t need to return the full product, just what's left. If unopened and incorrect, keep it sealed.

🕒 Expect resolution within 1–2 weeks for most returns.

Who pays for
Cadbury
return shipping?

In nearly every scenario, Cadbury covers return costs:

  • Store returns = free: Returning in person costs nothing.

  • Mail returns = covered: If Cadbury asks for the product back, they’ll provide a prepaid label or reimburse postage.

  • Evidence-only = easier: Often, a photo and batch code are all you need. No shipping required.

Cadbury
refunds after a return - how and when you’ll get your money back

Once approved, here’s what happens:

  • Refund method: If purchased directly, your money will go back to the original card. Retailer purchases are refunded in-store.

  • Vouchers instead of cash: Cadbury often sends Coles/Woolies gift cards or product vouchers, especially for minor issues.

  • Timelines:

    • Gift cards: 1–2 weeks

    • Bank refunds: ~3–5 business days

    • Vouchers: Sometimes emailed, sometimes mailed

  • Double refunds not allowed: You can’t be refunded by both the store and Cadbury. Choose one.

Real
Cadbury
 cases submitted through Ajust

Real customer experiences with
Cadbury
returns

Generous gestures: One family received a massive box of chocolates after writing to Cadbury as kids. Sweet!

Fast store fix: Many customers report that returning faulty Cadbury items at Coles/Woolies gets you a refund or swap instantly.

Voucher follow-up: One customer got a $5 voucher for a missing filling, but Cadbury later sent an extra $5 when she said it wasn’t enough.

Official
Cadbury
Returns Resources & Links

Here are your official support options:

Cadbury
Return FAQs

Every day you wait, your refund gets harder.

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