Dell

 returns policy – how to return items easily

15-Day Change of Mind Returns: Dell gives home and small business customers in Australia a 15-day return window from the invoice date. Within that time, you can return eligible items - even if you just changed your mind - as long as you request authorisation first.

Condition Requirements: Products must be returned in “as-shipped” condition - complete with original packaging, accessories, manuals, and cables. Items should be unused or only lightly used. Damage or missing parts may reduce your refund or void it altogether.

Exclusions: No returns are accepted for electronically delivered or opened software, custom-built devices, servers, and enterprise gear (unless faulty). Always check your order terms if it’s a made-to-order configuration.

Abuse Safeguards: Dell may deny repeat or bulk return requests that appear to violate its Terms of Sale or seem abusive. For standard customers returning one product under policy, this usually doesn’t apply.

Faulty Products & ACL: Dell’s voluntary 15-day return policy is separate from your rights under Australian Consumer Law. If your item is faulty (even months later) you’re entitled to a remedy. Dell acknowledges this and honours refunds, repairs, or replacements for defective items under ACL.

Step 1 – Start Online: Visit Dell’s Order Support Portal. Enter your order number or Internet Reference Number and locate your purchase.

Step 2 – Submit Return Request: Select the product to return, choose a reason (e.g. “Changed Mind”), and submit. Dell will assess and, if approved, issue a Return Merchandise Authorisation (RMA) with instructions.

Step 3 – Pack Your Item: Use the original box. Include all accessories and reset your device if applicable. Dell will email you a prepaid shipping label. Print and affix it securely.

Step 4 – Return the Package: Drop it off at a courier depot or wait for scheduled pickup. Return it promptly (usually within 10 days) or Dell may cancel your return.

Step 5 – Track the Return: Monitor shipping progress via your courier’s tracking or Dell’s Order Support portal. Dell will email you once they’ve processed your refund or exchange.

Strict 15-Day Limit: You must initiate your return within 15 calendar days from your invoice date. There are no exceptions unless explicitly extended via a promotional offer.

Act Fast After Approval: Once you get your RMA, return the item without delay. Delays may result in a reduced or cancelled refund.

Include Everything: You must return the product and all original materials (including free gifts) to avoid deductions.

Restocking Fee (Rare for Consumers): Dell reserves the right to charge up to 15%, but this is waived for most personal-use returns in Australia. Damaged or incomplete returns may still attract deductions.

After 15 Days: You’re covered under warranty for faults. Dell will handle repairs or replacements under ACL guidelines, even outside the change-of-mind period.

Dell Covers Consumer Returns: If you’re a home customer returning an eligible item within 15 days, Dell provides a free prepaid courier label. This applies even to change-of-mind returns.

Business Accounts: For commercial or custom orders, you may be responsible for shipping costs and could face restocking fees.

Faulty or Incorrect Items: If Dell made a mistake or the product is defective, Dell covers all return costs and will either refund or replace the item.

Returned from Australia Only: Returns must be sent to Dell’s Australian return depot. No international returns are accepted for AU orders.

Processing Timeline: Once Dell receives and inspects your item, the refund process can take up to 10–15 business days. Many customers report faster turnaround, but delays can happen.

Refund Method: Refunds go back to your original payment method - credit card, PayPal, bank transfer, or finance account. If your payment details have changed, notify Dell to avoid issues.

Refund Breakdown: You’ll be refunded the product price and potentially standard shipping. Promotional bundles or partial returns may result in deductions. Restocking fees (if any) will be clearly outlined.

For Faulty Items: You’ll receive a full refund including shipping and GST. Dell may expedite replacements or send a technician before you even return the faulty item in some cases.