Need to contact

KFC

and make sure they reply?

KFC Australia, part of Yum! Brands, serves millions of customers every year and offers support for feedback, complaints, and order issues through multiple channels, including an online contact form, customer service hotline, and email.

While many problems can be resolved directly with a store manager on the spot, KFC’s national support team is there to handle escalations, delivery problems, and post-visit feedback.

The brand’s customer service reputation is mixed. Positive stories often involve quick resolutions with vouchers, refunds, or replacement meals, while complaints usually stem from in-store experience, order accuracy, or delivery issues. KFC aims for a “100% satisfaction” approach, resolving most genuine concerns fairly quickly.

Frequent issues reported by KFC customers include:

• Wrong or missing items: Especially common in drive-thru or delivery orders.
  
  
• Food quality concerns: Cold meals, undercooked chicken, or inconsistent taste.
  
  
• Slow service: Long waits in-store, drive-thru, or for delivery.
  
  
• Cleanliness and staff attitude: Dirty dining areas, overflowing bins, or unhelpful staff.
  
  
• Delivery and app problems: Cancelled orders, app errors, or delays in processing refunds.
  
  

While negative reviews often focus on individual stores, corporate support typically offers remedies (such as vouchers, replacement meals, or refunds) when issues are reported.

Online Contact Form:

• Use KFC’s “Support Assistant” on their website to submit complaints, feedback, or inquiries. Include your store location, order details, and any photos.
  
  

Phone Support:

• 📞 1300 553 899 – General customer care (business hours)
  
  
• 📞 1800 865 182 – Dedicated KFC delivery/app order support
  
  

Email:

• customer.service.hotline@yum.com
  
  
• info@kfc.com.au
  
  

In-Store Resolution:

• Ask to speak to the on-duty manager for immediate issues, they can often replace or correct orders on the spot.
  
  

Social Media:

• Message KFC Australia via Facebook or @KFCAustralia on Twitter for attention, then move to official channels for resolution.
  
  

💡 Tip: Always include the order ID, store, and time/date when contacting support to speed up resolution.

• Order Accuracy & Satisfaction Guarantee: If your order is wrong or you’re unhappy with it, KFC will usually replace it immediately or on your next visit.
  
  
• Refunds: Provided for undelivered orders, inedible food, or when a customer requests instead of a replacement. Refunds go back to the original payment method.
  
  
• No-Refund Clarification: Some stores can’t process card/app refunds locally, these are handled by corporate or the delivery app.
  
  
• Online Order Cancellations: Call the store or 1800 865 182 immediately. Cancellations are case-by-case.
  
  
• Delivery Partner Orders: Refunds for Uber Eats, DoorDash, etc., are handled through the delivery app.
  
  
• Food Safety: Urgent issues like undercooked chicken are prioritised with immediate replacement/refund and store investigation.