Trying to cancel

Herald Sun

? Avoid the runaround.

You can cancel a Herald Sun subscription at any time. There are no lock-in contracts beyond your current paid period (digital-only or print delivery bundles).

Key conditions to know:

• All subscription types can be cancelled: Month-to-month digital plans, print + digital bundles, discounted intro offers, and longer packages are all eligible for cancellation.
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• Cancellations are handled via customer support: Herald Sun (like other News Corp publications) typically does not offer a self-serve “Cancel subscription” button in account settings. Cancellation is processed through support channels.
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• Cancelling during a promo/trial is allowed: You can cancel during a special offer, just follow the notice period rules to avoid being billed at the standard rate.
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• Third-party/app store subscriptions: If you subscribed via Apple App Store or Google Play, you generally must cancel through those platforms’ subscription settings.
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• Subscriber perks may stop: If your subscription includes access to News Corp subscriber perks (e.g., +Rewards), those benefits typically end once your Herald Sun subscription ends.

The most reliable way to cancel is by phone, but email/contact form options may also be available.

Option 1: Cancel by phone (recommended)

1. Prepare your details
   Have your account email ready (and any account/subscriber number from billing emails, if available).
2. Call customer support
   Call the News Corp customer support line used for Herald Sun subscriptions.
3. Request cancellation clearly
   Say: “Please cancel my Herald Sun subscription and stop auto-renewal.”
4. Decline retention offers (if you still want to cancel)
   It’s common to be offered a discount or a temporary hold. If you’re set on cancelling, repeat: “No thanks, please proceed with the cancellation.”
5. Ask for confirmation
   Request an email confirmation and/or a reference number, and note the cancellation effective date.

Option 2: Cancel by email (if you can’t call)

Send a written cancellation request with:

• Your account email
• Full name (and address if print delivery)
• A clear request to cancel and stop renewals
• A request for written confirmation

Option 3: Online contact form (if available)

Use the publication support portal/contact form and choose “subscription cancellation” (or similar). Save any case number and follow up by phone if you don’t receive confirmation promptly.

Option 4: App Store / Google Play (if subscribed in-app)

Cancel in Apple/Google subscription settings. Your subscription typically remains active until the end of the paid period and then stops.

Timing is the biggest factor for avoiding an unwanted extra charge.

• 7 business days’ notice is commonly required:
  To stop the next renewal in time, aim to cancel at least 7 business days before your next billing date.
• If you cancel within the notice window:
  Your cancellation may still be accepted, but it may only take effect after the next billing cycle, meaning you could be billed one more time and then stop after that paid period ends.
• Cancellation usually ends at period end:
  Your subscription typically remains active until the end of your current paid cycle, then it stops.
• Intro offers can transition earlier than expected:
  Some promo/trial offers may charge the next period slightly in advance (depending on the terms). If you already know you’ll cancel, do it well before the promo end date (around a week or more early).

Best practice is to set a reminder 10–14 days before renewal, especially around public holidays, so you comfortably meet the 7-business-day requirement.

• No cancellation fee: Herald Sun does not typically charge an extra “exit fee” just for cancelling.
• No pro-rata refunds for unused days (most plans): If you cancel mid-period, you generally keep access until the end of the paid period rather than receiving money back for unused days.
• You may still be charged once more if you cancel late: If you cancel close to renewal (inside the notice window), a renewal charge may still process. That’s not a penalty, it’s the normal subscription fee for the next period.
• Prepaid terms: If you’ve prepaid for a longer period, cancellation typically stops auto-renewal at the end of that term rather than refunding unused time (unless an exception applies).
• No equipment/return fees: Standard newspaper/digital subscriptions generally don’t involve any rented device that must be returned.