Trying to cancel

Dropbox

? Avoid the runaround.

Dropbox paid plans (such as Plus, Professional, and Essentials) can be cancelled at any time, with no long-term contracts.

Key eligibility conditions:

• Cancel Anytime: You can cancel your Dropbox subscription whenever you choose.
• Downgrade to Free: After cancellation, your account automatically downgrades to Dropbox Basic at the end of the current billing period.
• No Data Deletion: Cancelling does not delete your files. If you’re over the free 2 GB limit after downgrade, syncing pauses until you reduce storage or upgrade again.
• Cancel Before Renewal: To avoid being charged again, cancel before your next billing date.
• Free Trials: Cancel a trial before it ends to avoid charges. Trials cannot be restarted for 12 months.
• Platform Matters: If you subscribed via Apple App Store or Google Play, cancellation must be done through those platforms.
• Account vs Subscription: Cancelling your plan does not delete your Dropbox account - it only stops billing.
• Family & Team Plans: Only the Family manager or Team admin can cancel those plans.

Cancellation is flexible and penalty-free, as long as it’s done before renewal and via the correct platform.

A. Cancel via Dropbox Website

1. Go to https://www.dropbox.com and sign in.
2. Click your profile icon (bottom-left).
3. Select Manage account.
4. Scroll down and click Cancel plan.
5. Choose a reason (required but doesn’t affect cancellation).
6. Confirm cancellation.

You’ll receive an email confirming your plan will not renew.

B. Cancel via Apple App Store

If you subscribed on iPhone or iPad:

1. Open Settings → tap your Apple ID.
2. Tap Subscriptions.
3. Select Dropbox.
4. Tap Cancel Subscription.

C. Cancel via Google Play Store

If you subscribed on Android:

1. Open Google Play Store.
2. Tap your profile icon → Payments & subscriptions → Subscriptions.
3. Select Dropbox.
4. Tap Cancel Subscription.

Dropbox cannot cancel App Store or Google Play subscriptions on your behalf.

D. Mail Cancellation (Last Resort)

Dropbox also accepts cancellation requests by mail, but this is slow and risky if renewal is close. Online cancellation is strongly recommended.

• End-of-Period Cancellation: Your paid plan stays active until the end of the current billing cycle.
• No Immediate Termination: Cancelling does not end access straight away.
• Cancel Before Renewal: To avoid another charge, cancel before the next billing date shown in your account.
• Annual Plans: Dropbox emails a renewal reminder, but don’t rely on it. Set your own reminder.
• Free Trials: Cancel before the trial expiry date or you’ll be charged automatically.
• PayPal Trials: Cancelling a PayPal-based trial ends access immediately (unlike card trials).

Best practice is to cancel at least 1–2 days before renewal to be safe.

Dropbox does not charge cancellation fees.

What to expect:

• No early termination fees
• No exit charges
• No penalties for cancelling mid-cycle
• No automatic refunds for unused time

You simply stop future billing and keep access until the paid period ends.