Still waiting on a

Webjet

refund?

Your eligibility for a refund through Webjet depends mostly on the supplier’s rules, not Webjet’s. Webjet acts as a booking agent, so refund outcomes are governed by the airline, hotel, or service provider you booked with. Here’s what qualifies:

• Refundable bookings: If your flight or hotel booking terms allow cancellations (even with a penalty), you may be eligible for a refund.
  
  
• Supplier cancellations: If your flight is cancelled or significantly changed by the airline, you’re typically entitled to a refund or credit. Webjet will process this for you.
  
  
• 24-hour “void” window: Cancel on the same day as booking (within Webjet’s business hours) and you might avoid major penalties. You may only forfeit Webjet’s booking fee.
  
  
• Airline credits: If cash refunds aren’t offered, the airline may issue a credit voucher instead. Webjet will pass that on to you.
  
  
• Non-refundable fees: Webjet’s booking service fees are generally non-refundable, even if your fare is.
  
  
• No-show = no refund: If you don’t cancel and simply miss your booking, you likely lose the full amount.
  

Always check the fare rules during booking - they’ll spell out refund terms clearly.

1. Visit “Change My Booking”: Use Webjet’s online form (via Support > Change/Cancel Booking) to initiate a cancellation or refund.
   
   
2. Review terms: You’ll be shown your ticket’s refund status and any applicable airline penalties.
   
   
3. Submit your request: Once ready, submit the form. You’ll get an email confirming your cancellation request.
   
   
4. Webjet processes your request with the supplier. No extra Webjet cancellation fee applies, but any Webjet fees from the original booking aren’t refunded.
   
   
5. Wait for supplier approval: Webjet can only refund you after the airline/hotel refunds them (which can take time).
   
   
6. Receive refund: Once Webjet gets the money back, they’ll remit it directly to your original payment method.

📝 Important: If your booking includes multiple services (flight + hotel), you’ll need to cancel each individually.

• Flights: Refunds can take up to 12 weeks from the airline. Some may be faster, but 3 months is the standard window.
  
  
• Hotels: Typically refunded in 10–15 business days, especially if cancelled within the free window.
  
  
• Travel insurance: May take 3–4 weeks, depending on provider.
  
  
• Webjet’s payout: Once they receive the refund, Webjet processes it within a few business days.
  
  
• Faster refunds: Cancellations made within 24 hours of booking may process in 5–10 days.
  
  
• Outliers: In some complex or multi-airline cases, refunds can take several months.
  

• Original payment method: Webjet always refunds to the same method used (credit card, PayPal, Afterpay, etc.).
  
  
• Partial refunds: Only cancelling part of a trip? Webjet will break down and refund only the eligible portion.
  
  
• Airline credits: If the airline offers credit instead of cash, Webjet will send you the credit details.
  
  
• Webjet gift cards or points: If used during purchase, refunds go back to gift cards or points per the rewards program’s terms.
  
  
• No alternate payouts: Refunds go back to the original method, you can’t switch cards. If your card is closed, your bank should route it correctly.
  
  
• Currency: Refunds are issued in AUD if you booked via Webjet Australia. Any conversion is handled by your bank.
  
  
• Refund confirmation: You’ll receive an email stating exactly how much was refunded and to which account/card.
  

• Long delays: Some refunds (especially during high-volume events) take months. Airlines are often the bottleneck.
  
  
• Generic updates from support: “Still in progress” messages can frustrate users. Push for clear answers, and ask if the airline has refunded Webjet yet.
  
  
• Partial refunds: Many customers are surprised when refund amounts are less than expected, due to airline fees, non-refundable fares, or Webjet’s service fee.
  
  
• Credit expiry: Airline credits must be used by their expiry date. Webjet won’t extend or refund expired credits.
  
  
• Multi-airline complications: One non-refundable segment can make the whole itinerary ineligible for cash refund.
  
  
• Service fee confusion: Webjet’s booking/service fee is never refunded, even when the rest is.
  
  
• Chargebacks: Attempting a bank chargeback can disrupt the refund process and may be contested by Webjet. Use it only as a last resort.