How the

Amart Furniture

 returns policy works

Amart Furniture provides a clear, customer-friendly returns policy:

• 30-Day Change of Mind:
  Return or exchange furniture within 30 days if you change your mind. Items must be unused, unassembled, and in original packaging with all accessories and manuals included.
  
  
• Exclusions:
  Change-of-mind returns don’t apply to mattresses, bedding, pillows, sofa covers, “As Is” clearance items, gift cards, or custom products. (Mattresses have a separate 180-Night Sleep Guarantee for exchanges.)
  
  
• Defective or Not as Described:
  If your item is faulty, unsafe, or doesn’t match the description, you’re entitled to a repair, replacement, or refund under Amart’s Quality Guarantee and Australian Consumer Law.
  
  
• Proof of Purchase:
  A receipt, tax invoice, delivery note, or finance agreement is required to initiate any return or warranty claim.
  

Follow these easy steps for returning your items:

• Prepare Your Item:
  Ensure the product is unused, in original packaging, and within the 30-day return period. Gather proof of purchase and your photo ID if returning in-store.
  
  
• In-Store Returns (Fastest):
  Simply bring the item to any Amart Furniture store with proof of purchase. Store staff can immediately process your refund or exchange for in-store and online purchases.
  
  
• Online Purchases (Contact Customer Care):
  If returning an online order, contact Amart’s Customer Care team by filling out their online contact form or emailing customer.care@amartfurniture.com.au. They will assist with return arrangements.
  
  
• Return Shipping Arrangements:
  For online-exclusive items, Amart arranges courier pickups and provides return labels. Don’t return items independently without instructions from Amart.
  
  
• Special Products (Bulky/Custom Items):
  Contact Customer Care first to arrange returns for bulky or custom-made items. Mattress returns under the Sleep Guarantee require customer-arranged transport to a store.
  

Important conditions and timelines for returns:

• 30-Day Return Window:
  Initiate change-of-mind returns within 30 days of your invoice date. Returns beyond this period are at Amart’s discretion.
  
  
• 48-Hour Rule (Mattresses & Blinds):
  Notify Amart within 48 hours if mattresses or custom blinds don't suit your needs to ensure resolution.
  
  
• “As-New” Condition Requirement:
  Items must be returned undamaged, unassembled, unused, and with all original packaging intact. Assembled or used items typically can’t be returned for change-of-mind.
  
  
• No Change-of-Mind Returns on Specific Items:
  Mattresses, bedding, pillows, sofa covers, clearance items, and gift cards are non-returnable unless faulty.
  
  
• Fault Reporting:
  Immediately report any product faults (ideally within 7 days). This helps in quick resolution and warranty claims.
  

Understand your responsibilities regarding return shipping:

• Change-of-Mind Returns:
  Customers pay for return shipping costs for change-of-mind returns, including original delivery fees. Amart deducts these shipping costs from your refund.
  
  
• Free In-Store Returns:
  Returning items directly to an Amart store incurs no shipping cost. Ideal for quick refunds or exchanges.
  
  
• Amart-Arranged Courier (Online Orders):
  For online-exclusive products, Amart arranges courier pickups, which may involve fees for bulky items. Promotional shipping discounts don’t apply to returns. Customers may bear full return shipping costs.
  
  
• Faulty or Wrong Items (Amart Pays):
  Amart covers return shipping for incorrect or faulty products. Report issues promptly for immediate correction and free returns.
  

Here’s how Amart handles refunds once returns are processed:

• Method of Refund:
  Refunds are issued back to your original payment method (credit/debit card, PayPal, or finance provider).
  
  
• Refund Timeline:
  Allow approximately 5 business days for Amart to inspect and approve your return. Credit card refunds typically appear within a few days after processing; PayPal refunds usually within 24 hours.
  
  
• Cash & Gift Card Refunds:
  Cash payments are refunded in-store. Gift card purchases typically receive store credit or a new gift card rather than cash.
  
  
• Partial Refund for Shipping:
  Change-of-mind refunds are reduced by original shipping costs incurred by Amart.
  
  
• Exchange Processing:
  Exchanges are treated as returns plus new purchases. Any price difference will be charged or refunded accordingly.
  
  
• Club Credits and Vouchers:
  Loyalty credits used may be reinstated after returns; promotional discount codes typically are not reapplied.