Had an issue with

State Farm

? Get a real response.

Here are the most direct ways to file a complaint with State Farm:

1. Call State Farm Customer Service (Fastest & 24/7)

1-800-STATEFARM (800-782-8332)

Available 24/7 for:

• Billing issues
  
  
• Claim complaints
  
  
• Policy problems
  
  
• Agent concerns
  
  

Say clearly: “I’d like to file a complaint.” Have your policy or claim number ready.

2. Contact Your Local State Farm Agent

State Farm agents are independent and often resolve issues quickly.

Use them for:

• Billing questions
  
  
• Policy errors
  
  
• Agent service complaints
  
  
• Clarification of coverage
  
  

Find your agent: https://www.statefarm.com/agent

Agents can also escalate problems internally on your behalf.

3. Online Feedback / Complaint Form

Use State Farm’s “Leave a Comment” or general inquiry form: https://apps.statefarm.com/CustomerForms/GeneralContactUsForm.htm‍

Write your complaint clearly. Expect follow-up via email or phone within a few business days.

4. Submit a Written Complaint (Mail)

Send to:
State Farm Insurance – Customer Relations
One State Farm Plaza
Bloomington, IL 61710

Include:

• Policy number
  
  
• Contact details
  
  
• Clear description
  
  
• Timeline of events
  
  
• Supporting documents (copies only)
  
  

5. State Farm Mobile App

In the app → “Contact Us” or “Help.” Some users report chat or message routing to agents who can escalate issues.

6. Social Media (Supplementary)

You can reach out via:

• Twitter/X: @StateFarm

Keep it general (no personal info). Support reps may invite you to DM and escalate internally.

Tips for Submitting a Strong Complaint

Be prepared with:

• Dates/times
  
  
• Names of employees involved
  
  
• Claim/policy numbers
  
  
• Desired resolution
  ‍
• Example: “Adjuster hasn’t contacted me in 8 days; I need an update and claim progression.”
  

Here’s how State Farm processes complaints:

1. Documentation & Case Number

Your complaint is logged in their system.

You’ll receive:

• A case number
  
  
• A linked claim or policy file
  
  
• A confirmation of receipt
  
  

2. Assigned to the Right Department

Depending on your issue, it goes to:

• Claims supervisor/manager
  
  
• Customer Care specialist
  
  
• Agency Field Executive (for agent complaints)
  
  
• Billing department
  
  

3. Investigation & Review

State Farm examines:

• Call notes
  
  
• Agent interactions
  
  
• Claim documents
  
  
• Policy details
  
  
• Billing history
  
  

They determine if:

• An error occurred
  
  
• A correction is needed
  
  
• Additional info is required
  
  
• A claim decision needs re-evaluation
  
  

4. Communication & Updates

State Farm typically responds via:

• Phone
  
  
• Email
  
  
• Your agent
  
  
• Claims portal updates
  
  

You may be asked for additional documentation. If so, respond quickly to keep things moving.

5. Resolution

State Farm resolves complaints through:

• Corrected billing or refunds
  
  
• Revised claim evaluations
  
  
• Clarifications of coverage
  
  
• Reopening a claim
  
  
• Assigning a new adjuster
  
  
• Apologies & goodwill credits
  
  
• Supervisory follow-up
  
  
• Agent reassignment (if relevant)
  
  

6. Timeline Expectations

• Simple issues: same day–3 days
  
  
• Claim disputes: 1–2 weeks
  
  
• Complex restorations (e.g. full roof re-evaluation): several weeks
  
  
• BBB/Regulator complaints: 10–14 days (mandatory response)
  
  

If things stall, follow up every 48 hours.

Common State Farm complaint themes include:

1. Claims Delays or Unfair Outcomes

Examples:

• Slow inspections
  
  
• Low settlement offers
  
  
• Closed claims without communication
  
  
• Long waits for adjuster callbacks
  
  

2. Poor Communication / Customer Service Issues

Includes:

• Hard to reach a human
  
  
• Chat agents disconnecting
  
  
• Conflicting information
  
  
• Transfers between departments without resolution
  
  

3. Billing Errors & Refund Delays

Frequently reported:

• Incorrect premiums
  
  
• Delayed cancellation refunds
  
  
• Missing discounts
  
  
• Address errors affecting rating
  
  

4. Agent Service Complaints

Some customers report:

• Agents not returning calls
  
  
• Policy setup mistakes
  
  
• Lack of support during claims
  
  
• Incorrect or outdated information
  

Tip: You can change agents easily. State Farm will reassign you on request.

5. Policy Non-Renewals / Cancellations

Especially after:

• Multiple claims
  
  
• Undisclosed property issues
  
  
• Underwriting changes
  
  

6. Coverage Misunderstandings

Common in:

• Roof/windstorm claims
  
  
• Rental car coverage
  
  
• Water damage exclusions
  
  
• Total loss valuations
  

Understanding your coverage and requesting clarity helps avoid surprises.