How to contact

Dodo

 customer support fast

Dodo is one of Australia’s leading internet, mobile, and energy providers, and its customer support plays a big part in why. You can reach Dodo through multiple channels including 24/7 self-service (My Dodo), live chat, and phone support on 13 DODO (13 36 36).

Live chat runs daily from 9am–9pm AEST, while phone lines are open seven days a week, with extended hours for technical issues. Dodo emphasises hassle-free help, quick answers, and clear escalation paths if things go wrong.

While service quality can vary, many customers appreciate Dodo’s commitment to support accessibility across chat, phone, and online portals.

Dodo customers frequently report a few consistent pain points:

• Billing disputes – from overcharges and hidden fees to invoice errors that create confusion.
  
  
• Connectivity issues – including internet dropouts (especially during bad weather) and power outages.
  
  
• Slow support resolution – especially when it takes multiple follow-ups to get a fix.
  
  
• Call centre frustrations – long wait times or confusing guidance can leave customers feeling unsupported.
  
  
• Cancellations gone wrong – like being billed post-cancellation or delays in account closures.
  
  

While most issues do get resolved with persistence, the key frustration lies in response time and clarity. Customers also note the importance of escalation. Issues are more likely to be fixed when logged and followed up with reference numbers or complaint submissions.

Getting in touch with Dodo is straightforward, with several support options available:

• 📞 Phone: Call 13 DODO (13 36 36) daily for billing, technical, and account support. International callers can reach +61 2 8375 3629.
  
  
• 💬 Live Chat: Available 7 days, typically 9am–9pm. Visit Dodo’s Contact Us page and click “Chat with us.”
  
  
• 🧾 My Dodo: Log in 24/7 at my.dodo.com to view bills, raise support tickets, or update account info.
  
  
• 📧 Email: Send inquiries or formal complaints to customercare@dodo.com.au or complaints@dodo.com.au. Always include your account number and issue summary.
  
  
• 📱 Social Media: Dodo often replies to messages on its official Facebook page. This is useful if other channels aren’t getting traction.
  
  
• 📦 In-Person Returns: While Dodo has no retail stores, modem returns can be arranged via Australia Post.
  
  

Pro tip: Always have your account number ready and take note of any support reference numbers provided during interactions.

Here’s what to know before cancelling, returning equipment, or chasing a refund:

• Cancellations: Most plans are month-to-month. If on contract, early termination fees may apply. All cancellations require 30 days’ notice, charges will continue during this period.
  
  
• Billing & Payments: Dodo bills monthly. Late fees apply if overdue. Billing errors can be disputed for correction.
  
  
• Refunds: No pro-rata refunds for mid-month cancellations. Refunds are given for billing mistakes or credit balances after account closure.
  
  
• Returns: Modems and other equipment must be returned within 30 days or a non-return fee (e.g., $109 for modems) applies. Dodo supplies prepaid return labels.
  
  
• Warranties: Dodo honours standard device warranties. Faulty hardware can be repaired or replaced, but change-of-mind returns aren’t accepted.
  
  
• Complaints: Dodo follows a formal complaints process. Lodging a complaint (via chat, phone or email) triggers internal review. If unresolved, cases can be escalated to the TIO or Energy Ombudsman.