Experiencing

St.George Bank

outages? You’re not alone.

If you're unsure whether a St. George service is down, here’s how to find out fast:

• Official Website: Visit St. George’s Service Status page or EFTPOS Network Status to see real-time service updates. A green status banner indicates no issues (e.g., “All systems operational”).
  
  
• Social Media Updates: Check @StGeorgeBank on X (formerly Twitter) and St. George’s Facebook page. They often post timely alerts during outages and let users know once services are restored.
  
  
• Downdetector: Head to the St. George Downdetector page to view live outage reports from other users. Look for real-time trends or spikes in complaints.
  

Remember: while Downdetector can highlight widespread issues, rely on St. George’s own channels for confirmation.

Experiencing an issue? Use these official channels to report it safely:

• Phone: Call St. George Customer Care at 13 33 30 (24/7). From overseas: +61 2 9155 7800. Be specific about which service isn’t working (e.g., mobile app login, PayID, card transaction).
  
  
• Mobile App or Internet Banking: Use the in-app chat or “Contact Us” option to report problems. You may speak with Georgie, St. George’s virtual assistant, or request escalation.
  
  
• Social Media Messaging: DM their verified X or Facebook page. Many users get personalised support here.
  
  
• Email (for non-urgent issues): You can email the bank directly, but for outages, phone or in-app contact is faster.
  
  

🚨 Important: Only use official contact details to report outages. If you receive suspicious emails or calls claiming there’s a problem with your account, report it immediately to hoax@stgeorge.com.au.

St. George Bank, part of the Westpac Group, has experienced several disruptions over the past year:

• October 2024 – Multi-Day Internet Banking Outages: Over three consecutive days, users were unable to log in. Each daily outage was resolved by afternoon. Westpac cited technical issues but didn’t release a detailed root cause.
  
  
• June 21, 2025 – Evening Disruption: Downdetector flagged a spike in online banking error reports around 11:30pm. Access was restored later that night.
  
  
• March 2025 – PayID Glitches: Some users couldn’t complete PayID transfers. The issue was fixed after reports to support.
  
  
• November 2023 – Telco Outage (External): A telecommunications provider issue caused service interruptions. St. George systems remained secure, but scammers exploited the moment with phishing emails.
  

🔍 Common Causes:
Outages typically stem from technical faults during upgrades or Westpac-wide infrastructure issues. St. George rarely discloses exact causes, but fixes are generally quick and secure.

St. George’s average fix time for outages ranges from 1 to 5 hours, depending on severity:

• Minor Issues (e.g., ATM down or app glitch): Resolved within 1–2 hours.
  
  
• Widespread Outages: Usually fixed the same day. During October 2024, daily incidents were resolved by early afternoon.
  
  
• Phased Restoration: In some cases, access returns in waves. Some users get in sooner than others.
  
  

St. George's response protocol is efficient:

1. Identify the issue.
   
   
2. Post real-time updates.
   
   
3. Roll out fixes or revert changes.
   
   
4. Monitor stability post-resolution.
   
   

St. George is known for proactive communication and rapid IT mobilisation, especially during peak incidents.

• 🔗 St. George Service Status Page
  
  
• 🔗 Internet Banking Login
  
  
• 📞 24/7 Customer Care – 13 33 30
  
  
• 📱 Twitter/X: @StGeorgeBank
  
  
• 📘 Facebook: St. George Bank
  
  
• 📉 DownDetector – St. George
  
  
• 🛡️ Report Scams or Phishing