THE ICONIC offers flexible, free returns to make your shopping experience stress-free. Here’s what you need to know:

Free 30-Day Returns:

• You can return items for any reason (size, style, change of mind) within 30 days of purchase.
  
  
• Occasionally extended during promotions (e.g., 100-day returns), so check current promotions.
  
  

Item Condition Requirements:

• Items must be unused, unworn, and in a sellable condition.
  
  
• Original tags and labels must be intact and attached.
  
  
• Return items in their original packaging (shoes in shoebox, clothing in dust bags).
  
  

Return Exclusions:

• Items marked as "Final Sale" or specifically indicated as non-returnable cannot be returned.
  
  
• Hygiene-sensitive products (lingerie, underwear, earrings, cosmetics, perfumes, sexual wellness items) are not returnable for change-of-mind.
  
  
• Swimwear/intimates must have hygiene seals and tags intact to be eligible.
  

Returning an item is quick and easy via THE ICONIC’s online returns system:

Step 1: Log into Your Account

• Visit THE ICONIC website or app.
  
  
• Navigate to your account’s purchase history and select “Return Items” next to your order.
  
  

Step 2: Select Your Items & Reason

• Confirm items meet return criteria.
  
  
• Choose reason for return (e.g., size, fit, changed mind).
  
  

Step 3: Choose Refund, Exchange, or Store Credit

• Opt for a refund to original payment, exchange for different size/colour, or 100% store credit.
  
  

Step 4: Print or Generate Your Free Return Label

• A prepaid shipping label (Australia Post) will be provided free of charge.
  
  
• No printer? Use the provided QR code at any Australia Post outlet to print the label.
  
  

Step 5: Pack & Send Your Items

• Reuse original packaging or a suitable alternative.
  
  
• Include original shoeboxes or branded packaging intact (don’t tape directly on shoeboxes).
  
  
• Drop at an Australia Post or ParcelPoint location using the free return label.
  
  

Step 6: Track Your Return

• Track via Australia Post tracking number provided.
  
  
• Receive email notifications when your return is received and processed.
  

Understanding THE ICONIC’s return timeframe ensures a smooth process:

30-Day Standard Return Window:

• Initiate returns within 30 days of your order confirmation.
  
  
• Drop off your items promptly after initiating the return online.
  
  

Processing Timeline:

• Returns usually processed within 5–15 business days of receipt.
  
  
• Allow up to 2-3 weeks total for refund to reach your account, though often quicker.
  
  

Exchange Processing:

• Replacement items dispatched quickly once return parcel is scanned into system (stock permitting).
  
  

Conditions Recap:

• Items must be unworn, unwashed, free from scents or stains, and in original packaging with all tags.
  
  
• Hygiene-sealed items (swimwear, intimates) must remain sealed.
  
  

Exceptions & Promotions:

• Occasionally extended return periods (e.g., holiday promotions like 100-day returns). Check current offers on THE ICONIC site.
  

THE ICONIC offers customers completely free return shipping for eligible change-of-mind returns:

Free Return Label Provided:

• Use THE ICONIC’s prepaid return shipping label (Australia Post).
  
  

Convenient Drop-off Options:

• Drop returns at Australia Post offices or street post boxes.
  
  
• Alternatively, use ParcelPoint (HUBBED) drop-off locations (free) or arrange courier pick-up (a small fee may apply).
  
  

Faulty or Damaged Item Returns:

• Return shipping for defective items is also covered by THE ICONIC.
  
  
• This usually requires photos or proof of defect before return approval.
  

Here’s how refunds are handled after you return items to THE ICONIC:

Refund to Original Payment:

• Refunds processed quickly after return inspection. Typically within 3–5 business days.
  
  
• Money returned to the original payment method (Credit/Debit card, PayPal, Afterpay, etc.).
  
  

Store Credit Option:

• Choose 100% store credit for immediate crediting to your account upon processing. Ideal if you plan to shop again soon.
  
  

Exchange Items:

• No monetary refund, but exchange item dispatched quickly upon return scanning.
  
  
• Price differences adjusted accordingly (partial refunds issued if a cheaper item chosen).
  
  

Partial Refunds (Rare):

• If returned item condition is substandard (tags missing, damage), a partial refund may apply or the item might be returned to you.
  
  

Communication & Tracking:

• Regular email updates provided (return received, refund processed).
  
  
• Always retain return tracking for reference.