Trying to cancel

Chemist Warehouse

? Avoid the runaround.

 Chemist Warehouse processes online orders very quickly, so most delivery orders cannot be cancelled once placed.

Here’s the breakdown:

• Home delivery orders: No cancellations after checkout — orders go straight into dispatch. You can, however, return unwanted items once delivered within 7 days of receiving them.
  
  
• Click & Collect orders: You can cancel at any time before pickup by calling 1300 367 283. If you never collect, your order is automatically cancelled and refunded after 7 days.
  
  
• Fast Delivery (same-day courier): Not cancellable once placed, as dispatch occurs within minutes.
  
  
• Marketplace “Online Only” items: These are sold by partner sellers and cannot be cancelled through Chemist Warehouse. You’ll need to follow the partner’s return policy once the product arrives.
  
  
• Medications & restricted products: Prescription medicines and certain health products are excluded from returns or cancellations due to safety laws.
  

1️⃣ To Cancel a Click & Collect Order (Before Pickup):

• Call Customer Service: 📞 1300 367 283 (Mon–Fri 8:30 am–5:30 pm AEST, Sat 9 am–1 pm).
  
  
• Provide details: Share your order number and email address for verification.
  
  
• Confirm cancellation: The rep will cancel your order in the system and send confirmation.
  
  
• Refund: Refunds for cancelled Click & Collect orders are processed to your original payment method, usually within 2–5 business days.
  
  

2️⃣ To “Cancel” a Shipped Order (After Placement):

• Since shipped orders can’t be cancelled, you’ll need to return the items once received.
  
  
• Visit the Chemist Warehouse Returns page or call Customer Service to request a return within 7 days.
  
  
• Products must be unopened and in original packaging.
  
  
• You’ll need to pay postage for change-of-mind returns. Refunds are processed once the items are received.
  
  

3️⃣ For Marketplace Orders:

• Identify the seller via your confirmation email or product page.
  
  
• Visit their linked return policy and follow instructions.
  
  
• If the seller is unresponsive, contact Chemist Warehouse for support — they’ll assist in coordinating the return.
  
  

💡 Tip: Always request written confirmation for any cancellation or return — it speeds up refunds and avoids miscommunication.

• Delivery orders: No cancellation window — once submitted, they process immediately.
  
  
• Click & Collect: Cancel anytime before pickup. Orders not collected are auto-cancelled after 7 days.
  
  
• Returns: Must be initiated within 7 days of receiving your order for change-of-mind refunds.
  
  
• Refund processing: Refunds usually appear within 2–7 business days after approval.
  
  
• Marketplace orders: Follow the partner’s stated timelines (often 30 days for returns).
  
  

💬 Tip: Chemist Warehouse has one of the shortest return windows in Australia — act within 7 days of delivery to guarantee your refund eligibility.

 Chemist Warehouse does not charge cancellation fees, but there are a few cost considerations:

• Delivery fee forfeiture: If you return your order after delivery, you won’t get back the original shipping cost.
  
  
• Return postage: Customers pay postage for change-of-mind returns. Chemist Warehouse covers costs only for faulty or incorrect items.
  
  
• No restocking fees: Full refund for the product price (excluding delivery).
  
  
• Non-refundable items: Custom goods, prescription medicine, and some hygiene products cannot be cancelled or refunded unless faulty.
  
  
• Auto-cancelled orders: If Chemist Warehouse cancels due to stock issues or non-collection, you’ll receive a full refund for items (delivery fee may be excluded if the courier already attempted delivery).