Trying to cancel Peloton? Avoid the runaround.
Can you cancel your Peloton subscription? Check eligibility and conditions
Peloton subscriptions (App or All-Access) can be cancelled anytime, with no lock-in contracts or exit penalties.
Your subscription will remain active until the end of the current billing cycle, then simply expire.
Key conditions to know:
- Free Trials: Cancel before the final day to avoid being charged.
- Monthly subscriptions: Cancel anytime to stop the next payment.
- Annual subscriptions: Cancelling stops auto-renew, but you won’t get a refund for unused months unless under specific conditions.
- Equipment orders: Cancel anytime before delivery for a full refund.
- 30-Day Home Trial: Return a Bike or Tread within 30 days of delivery for a full refund (including membership).
- Third-party subscriptions: If you signed up via Apple, Google, Roku, etc., you must cancel through that same platform.
- Pausing vs cancelling: You can pause your membership for up to 3 months instead of cancelling outright.
There are no exit fees. Just make sure you cancel via the right channel and before your next billing cycle if you want to avoid additional charges.
How to cancel a Peloton subscription, service or order
A. Cancel a Peloton Membership (App or All-Access):
- Via Peloton website:
- Log in at onepeloton.com
- Go to Account > Membership or visit your membership page
- Click Cancel Membership and follow prompts
- Confirm and receive an email confirmation
- Via Apple (iOS):
- Open iPhone Settings → Tap your name → Subscriptions
- Tap Peloton → Cancel Subscription
- Via Google Play (Android):
- Open Play Store → Subscriptions
- Tap Peloton → Cancel Subscription
- Via Roku/Amazon:
Manage through your device or online account → locate Peloton → cancel subscription or auto-renew.
You’ll retain access until the end of your billing cycle.
B. Cancel a Peloton Equipment Order (Before Delivery):
- Log into your Peloton order status page (link in order confirmation)
- Click Cancel Order (only available pre-delivery)
- If needed, contact support at 1800 952 535 or support@onepeloton.com.au
C. Return Equipment (30-Day Home Trial):
- Contact support within 30 days of delivery
- Peloton will schedule a free pickup
- Membership and equipment fees refunded in full after return is processed
How long does a Peloton cancellation take?
⏱️ Subscription renewals:
- Monthly: Cancel before your next billing date to avoid being charged
- Annual: Cancel any time to avoid next year’s renewal. No partial refund unless Peloton changes terms or you return a product
📅 Free trials: Cancel before day 30 to avoid automatic billing
📦 Hardware orders: Cancel before delivery for full refund
🏠 30-Day Home Trial: Must request return by day 30 post-delivery
Refund timelines:
- Orders: 3–5 business days
- Returns: 7–14 days after pickup
- Subscriptions: N/A (access continues until end of billing cycle)
No grace period: If you miss a billing date, you’ll be charged, but support may help with refunds if contacted immediately
Peloton cancellation fees and final charges – what to expect
No cancellation fees ever. Peloton subscriptions are contract-free.
You only pay for:
- Your current billing period (no refunds for unused time)
- Any active hardware loan (if you financed your Bike/Tread, cancelling subscription doesn’t cancel the loan)
No fees for cancelling equipment orders before delivery
No fees for 30-Day Home Trial returns — pickup is free, and you’ll get a full refund
No “rejoin” fee — resubscribe any time at standard rates
Peloton cases submitted through Ajust
Consumer experiences with Peloton cancellations
Easy online cancellations: Most users cancel via Peloton’s site in just a few clicks. Confirmation emails are sent instantly, and no further charges occur.
Forgot to cancel? Some users reported being charged after forgetting, but many got refunds by contacting support and explaining the situation.
Support is responsive: Customers frequently say Peloton support is “fair,” “helpful,” and “non-pushy.” If something goes wrong, they’ll often make it right.
Peloton Cancellation FAQs
Can you cancel a Peloton membership anytime, and does it end straight away?
Yes, you can cancel Peloton (App or All-Access) anytime with no lock-in, and it stays active until the end of your current billing cycle. Cancelling stops the next renewal rather than cutting off access immediately. That applies to monthly and annual plans, and it’s why cancelling early is mainly about avoiding the next charge. If you’re on a free trial, cancel before the final day to avoid automatic billing.
How do you cancel Peloton if you subscribed via Peloton vs Apple, Google Play, or Roku/Amazon?
You must cancel Peloton through the same channel you used to subscribe. If you subscribed on Peloton, cancel in your account on onepeloton.com under Membership by selecting Cancel Membership and confirming. If you subscribed via Apple or Google Play, cancel in your device subscription settings, and if you subscribed via Roku or Amazon, cancel through that platform’s subscription management. Always look for a confirmation email because it’s the clearest proof auto-renew is off.
Can you cancel a Peloton Bike or Tread order before delivery, and what is the 30-day home trial return rule?
Yes, you can cancel a Peloton equipment order any time before delivery for a full refund. If the equipment has already been delivered, Peloton’s 30-Day Home Trial lets you return a Bike or Tread within 30 days of delivery for a full refund, with a free pickup arranged by Peloton. Once the return is processed, both the equipment and membership fees are refunded in full under the trial policy.
Are there Peloton cancellation fees, refunds for unused time, or other charges that can continue after you cancel?
Peloton does not charge cancellation fees, but it also generally doesn’t refund unused subscription time just because you cancel mid-cycle. You pay for the current billing period, then access runs until it expires. If you financed your Bike or Tread, cancelling your Peloton subscription does not cancel the hardware loan, so those repayments can continue separately. If you miss a billing date and get charged, contacting support immediately is your best shot at a goodwill refund.
Tried to cancel but Peloton made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.