Trying to cancel

Peloton

? Avoid the runaround.

Peloton subscriptions (App or All-Access) can be cancelled anytime, with no lock-in contracts or exit penalties.

Your subscription will remain active until the end of the current billing cycle, then simply expire.

Key conditions to know:

• Free Trials: Cancel before the final day to avoid being charged.
• Monthly subscriptions: Cancel anytime to stop the next payment.
• Annual subscriptions: Cancelling stops auto-renew, but you won’t get a refund for unused months unless under specific conditions.
• Equipment orders: Cancel anytime before delivery for a full refund.
• 30-Day Home Trial: Return a Bike or Tread within 30 days of delivery for a full refund (including membership).
• Third-party subscriptions: If you signed up via Apple, Google, Roku, etc., you must cancel through that same platform.
• Pausing vs cancelling: You can pause your membership for up to 3 months instead of cancelling outright.

There are no exit fees. Just make sure you cancel via the right channel and before your next billing cycle if you want to avoid additional charges.

A. Cancel a Peloton Membership (App or All-Access):

• Via Peloton website:
  
  1. Log in at onepeloton.com
  2. Go to Account > Membership or visit your membership page
  3. Click Cancel Membership and follow prompts
  4. Confirm and receive an email confirmation
• Via Apple (iOS):
  
  1. Open iPhone Settings → Tap your name → Subscriptions
  2. Tap Peloton → Cancel Subscription
• Via Google Play (Android):
  
  1. Open Play Store → Subscriptions
  2. Tap Peloton → Cancel Subscription
• Via Roku/Amazon:
  Manage through your device or online account → locate Peloton → cancel subscription or auto-renew.

You’ll retain access until the end of your billing cycle.

B. Cancel a Peloton Equipment Order (Before Delivery):

• Log into your Peloton order status page (link in order confirmation)
• Click Cancel Order (only available pre-delivery)
• If needed, contact support at 1800 952 535 or support@onepeloton.com.au

C. Return Equipment (30-Day Home Trial):

• Contact support within 30 days of delivery
• Peloton will schedule a free pickup
• Membership and equipment fees refunded in full after return is processed

⏱️ Subscription renewals:

• Monthly: Cancel before your next billing date to avoid being charged
• Annual: Cancel any time to avoid next year’s renewal. No partial refund unless Peloton changes terms or you return a product

📅 Free trials: Cancel before day 30 to avoid automatic billing

📦 Hardware orders: Cancel before delivery for full refund

🏠 30-Day Home Trial: Must request return by day 30 post-delivery

Refund timelines:

• Orders: 3–5 business days
• Returns: 7–14 days after pickup
• Subscriptions: N/A (access continues until end of billing cycle)

No grace period: If you miss a billing date, you’ll be charged, but support may help with refunds if contacted immediately

No cancellation fees ever. Peloton subscriptions are contract-free.

You only pay for:

• Your current billing period (no refunds for unused time)
• Any active hardware loan (if you financed your Bike/Tread, cancelling subscription doesn’t cancel the loan)

No fees for cancelling equipment orders before delivery
No fees for 30-Day Home Trial returns — pickup is free, and you’ll get a full refund
No “rejoin” fee — resubscribe any time at standard rates