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Commonwealth Bank
outages? You’re not alone.

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Commonwealth Bank
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Edited by:
Ajust Content Team
Last updated:
August 12, 2025
AI-sourced. Human-edited. Made clear for you.

Is There an Outage with
Commonwealth Bank
 Right Now?

How to check
Commonwealth Bank
 outage status

How to report a
Commonwealth Bank
outage

  1. Use the CommBank App:
    • Tap Help > Message us to contact support or Ceba (virtual assistant).

    • Available 24/7 for outage reporting and account issues.

  2. Call Support:

    • 13 2221 (within Australia)

    • +61 2 9999 3283 (from overseas)

    • State the issue clearly (e.g. “Can’t access NetBank”); they’ll confirm if it’s widespread.

  3. Try Social Media or Branch Support:
    • Send a DM on Facebook or Twitter.

    • Visit a local branch for in-person help and escalation.

  4. Provide Clear Details:
    • Service affected, error codes, start time, troubleshooting attempted.

  5. Ask for Resolution Estimates:
    • CommBank can advise on known timelines or offer temporary solutions.

Recent
Commonwealth Bank
Outages & Causes

  • March 2024 – NetBank/App Down:
     Customers locked out for 4–6 hours due to backend tech fault. Resolved overnight.

  • October 2024 – Duplicate Transactions:
     Many accounts were double-charged, leaving balances negative. Reversed same day.

  • April 2025 – Login Issues:
     Thousands couldn’t log in to NetBank or the app. Fixed by evening.

🛠 Root Causes:
 Internal system errors, database bugs, software updates gone wrong. No recent cybersecurity breaches.

How long does it take for
Commonwealth Bank
 to fix an outage?

  • Minor Issues:
     Typically fixed within a few hours.

  • Major Outages:
     Usually resolved same day: within 4–12 hours.

  • Planned Maintenance:
     Announced in advance. Services usually restored promptly after the scheduled window.

⚠️ Multi-day outages are rare for CommBank. Restoration is usually quick, with partial access restored early (e.g. read-only access to balances).

Official
Commonwealth Bank
 Outage Resources & Links

Commonwealth Bank
 reports submitted through Ajust

I couldn’t access my account during the March outage and missed paying for essential medication. I was stuck, panicked, and completely in the dark. No access to statements, no idea if I’d been hacked. I’m still waiting for real accountability from the bank. - Brodie

After my phone was stolen, I couldn’t access my account at all. Commonwealth Bank told me I had to go into a branch just to update my number, during a financial crisis no less. No help deregistering the stolen device, no compassion for my situation. - Tia

I was locked out of my internet banking again, right when I needed to make a time-sensitive investment. It’s happened multiple times now, and every call for help is met with arrogance or silence. It’s stressful and completely unnecessary. - Christopher

Commonwealth Bank
Outage FAQs

How can I check if Commonwealth Bank is experiencing an outage?

To check if CommBank is having an outage, visit their Service Status Page for real-time updates. You can also see alerts in the CommBank app, check @CommBank on Twitter or Facebook, or use third-party sites like Downdetector. Phone support (13 2221) may play outage messages automatically. For the fastest clarity, start with the official status page.

What’s the fastest way to report a CommBank outage?

Use the CommBank app’s “Message us” feature under Help to report issues instantly. It connects you to Ceba, their 24/7 virtual assistant. You can also call 13 2221 or message CommBank on social media. Clearly state the issue and what you’ve tried to help them verify if it’s widespread or isolated.

How long do CommBank outages typically last?

Most outages are fixed within a few hours; major ones are usually resolved the same day. CommBank aims to restore access quickly, often offering partial service (like read-only balances) early. Multi-day disruptions are rare, and known maintenance is announced in advance.

What caused recent Commonwealth Bank outages and how were they resolved?

Recent outages were due to system errors, software faults, or database bugs, not cybersecurity issues. For example, an April 2025 login failure affected thousands but was fixed by evening. CommBank typically resolves tech faults swiftly and provides real-time updates through official channels.

Commonwealth Bank
service still down? Don’t just wait, act.

We help you file a formal complaint so your issue doesn’t get ignored.

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