Commonwealth Bank

 outage and service status resources

• CommBank Service Status Page:
  👉 commbank.com.au/about-us/support/commbank-incidents.html
  Lists live disruptions, affected services, and restoration updates.
  
  
• CommBank App & NetBank Dashboard:
  In-app banners notify users of issues (e.g. “We’re aware of an issue” notices).
  
  
• Social Media:
  🔵 @CommBank on Twitter (X)
  🔵 Facebook – Commonwealth Bank
  Updates with timestamps during outages.
  
  
• Downdetector (Third-party):
  Useful for cross-checking real-time user reports.
  
  
• Phone Support:
  ☎️ 13 2221 (24/7) – Outage announcements may play automatically.
  

1. Use the CommBank App:
   
   
   • Tap Help > Message us to contact support or Ceba (virtual assistant).
     
     
   • Available 24/7 for outage reporting and account issues.
     
     
2. Call Support:
   
   
   • 13 2221 (within Australia)
     
     
   • +61 2 9999 3283 (from overseas)
     
     
   • State the issue clearly (e.g. “Can’t access NetBank”); they’ll confirm if it’s widespread.
     
     
3. Try Social Media or Branch Support:
   
   
   • Send a DM on Facebook or Twitter.
     
     
   • Visit a local branch for in-person help and escalation.
     
     
4. Provide Clear Details:
   
   
   • Service affected, error codes, start time, troubleshooting attempted.
     
     
5. Ask for Resolution Estimates:
   
   
   • CommBank can advise on known timelines or offer temporary solutions.
     

• March 2024 – NetBank/App Down:
  Customers locked out for 4–6 hours due to backend tech fault. Resolved overnight.
  
  
• October 2024 – Duplicate Transactions:
  Many accounts were double-charged, leaving balances negative. Reversed same day.
  
  
• April 2025 – Login Issues:
  Thousands couldn’t log in to NetBank or the app. Fixed by evening.
  
  

🛠 Root Causes:
Internal system errors, database bugs, software updates gone wrong. No recent cybersecurity breaches.

• Minor Issues:
  Typically fixed within a few hours.
  
  
• Major Outages:
  Usually resolved same day: within 4–12 hours.
  
  
• Planned Maintenance:
  Announced in advance. Services usually restored promptly after the scheduled window.
  
  

⚠️ Multi-day outages are rare for CommBank. Restoration is usually quick, with partial access restored early (e.g. read-only access to balances).

• 🔗 CommBank Service Status Page
  
  
• 🔗 CommBank Help Centre
  
  
• 🔗 CommBank Contact Page
  
  
• ☎️ 13 2221 – 24/7 Phone Support
  
  
• 📱 Message via CommBank App – “Message Us”
  
  
• 🔵 @CommBank on Twitter
  
  
• 🔵 Facebook – Commonwealth Bank
  
  
• 🌐 Downdetector – CommBank