Experiencing
TPG
outages? You’re not alone.

Ajust helps you check
TPG
's status, understand what's going wrong, and take action if it’s affecting you.

80% Success
30X Faster
2X Better Results
Edited by:
Ajust Content Team
Last updated:
July 23, 2025
AI-sourced. Human-edited. Made clear for you.

Is There an Outage with
TPG
 Right Now?

How to check
TPG
 outage status

To check whether TPG is having an outage:

  1. Go to the TPG Network Status Checker: This live page shows current and recent outages, plus planned maintenance in your area.

  2. Enter your details: Filter by suburb, account, or phone number for a personalised update.

  3. Check the NBN side: If you're on TPG NBN, confirm if the issue is NBN-related by visiting NBN Co’s outage checker.

  4. Use the TPG app or My Account: Log in to see service status specific to your connection.

  5. Check TPG’s Community Forum or Social Media: Outage acknowledgments and updates are sometimes posted faster on TPG Community or Twitter (@TPG_Telecom).

  6. Look at Downdetector: If the official page is quiet but your service is down, Downdetector can confirm if others are reporting issues.

How to report a
TPG
outage

If your service is out and no outage is listed:

  • Call Support: Dial 13 14 23 or 1300 997 271 (for TPG NBN). Support is 24/7.

  • Use Live Chat or the TPG App: Log into the TPG website or mobile app to report the fault.

  • Lodge a ticket: If you're not keen on calling, use the Support Portal to submit your issue online.

  • Explain clearly: Include when your service dropped, what lights are showing on your modem, and whether neighbours are affected.

  • Ask for a reference number: This lets you follow up later.

Your quick report helps TPG triage faster and get the issue logged, and fixed, quicker.

Recent
TPG
Outages & Causes

Common TPG outage causes include:

  • Weather-Related Disruptions: Heavy storms continue to be a top cause of outages. Power loss often affects TPG via NBN infrastructure, especially in regional areas.

  • Localised Faults: Fibre cuts, software bugs, and exchange equipment failures occasionally cause short-term outages in specific areas.

Most outages are resolved same-day, with communication improving through SMS or online updates.

How long does it take for
TPG
 to fix an outage?

Outage resolution times depend on scale:

  • Small/Local Outages: Often resolved in 1–4 hours. A local fibre fault or reboot at the exchange usually clears the issue quickly.

  • Major Outages: National or city-wide faults (like the Feb and Mar 2025 events) are typically resolved within 6–8 hours.

  • Severe Weather or Power Events: May extend to 12+ hours if reliant on third-party restoration (e.g. electricity providers or NBN Co).

TPG keeps customers updated via:

💡 Pro tip: After an outage, always reboot your modem and NBN box to reconnect properly once service resumes.

Official
TPG
 Outage Resources & Links

📡 TPG Network Status Page:
Check current outages here

☎️ 24/7 Customer Support:

  • Phone: 13 14 23 or 1300 997 271

  • Live Chat: TPG Contact Page

  • Mobile App: “TPG” on the App Store / Google Play

💬 TPG Community Forum:
Visit TPG Community for user updates and staff responses

📢 Twitter – @TPG_Telecom:
Occasional updates and outage posts

📊 Downdetector (TPG):
View user reports

🌐 iiNet/Internode Outage Pages (TPG brands):

Real
TPG
 reports submitted through Ajust

TPG
Outage FAQs

TPG
service still down? Don’t just wait, act.

We help you file a formal complaint so your issue doesn’t get ignored.