Experiencing TPG outages? You’re not alone.
Is There an Outage with TPG Right Now?
How to check TPG outage status
To check whether TPG is having an outage:
- Go to the TPG Network Status Checker: This live page shows current and recent outages, plus planned maintenance in your area.
- Enter your details: Filter by suburb, account, or phone number for a personalised update.
- Check the NBN side: If you're on TPG NBN, confirm if the issue is NBN-related by visiting NBN Co’s outage checker.
- Use the TPG app or My Account: Log in to see service status specific to your connection.
- Check TPG’s Community Forum or Social Media: Outage acknowledgments and updates are sometimes posted faster on TPG Community or Twitter (@TPG_Telecom).
- Look at Downdetector: If the official page is quiet but your service is down, Downdetector can confirm if others are reporting issues.
How to report a TPG outage
If your service is out and no outage is listed:
- Call Support: Dial 13 14 23 or 1300 997 271 (for TPG NBN). Support is 24/7.
- Use Live Chat or the TPG App: Log into the TPG website or mobile app to report the fault.
- Lodge a ticket: If you're not keen on calling, use the Support Portal to submit your issue online.
- Explain clearly: Include when your service dropped, what lights are showing on your modem, and whether neighbours are affected.
- Ask for a reference number: This lets you follow up later.
Your quick report helps TPG triage faster and get the issue logged, and fixed, quicker.
Recent TPG Outages & Causes
Common TPG outage causes include:
- Weather-Related Disruptions: Heavy storms continue to be a top cause of outages. Power loss often affects TPG via NBN infrastructure, especially in regional areas.
- Localised Faults: Fibre cuts, software bugs, and exchange equipment failures occasionally cause short-term outages in specific areas.
Most outages are resolved same-day, with communication improving through SMS or online updates.
How long does it take for TPG to fix an outage?
Outage resolution times depend on scale:
- Small/Local Outages: Often resolved in 1–4 hours. A local fibre fault or reboot at the exchange usually clears the issue quickly.
- Major Outages: National or city-wide faults (like the Feb and Mar 2025 events) are typically resolved within 6–8 hours.
- Severe Weather or Power Events: May extend to 12+ hours if reliant on third-party restoration (e.g. electricity providers or NBN Co).
TPG keeps customers updated via:
- The Network Status page
- SMS alerts (during major events)
- Social media announcements
💡 Pro tip: After an outage, always reboot your modem and NBN box to reconnect properly once service resumes.
Official TPG Outage Resources & Links
📡 TPG Network Status Page:
Check current outages here
☎️ 24/7 Customer Support:
- Phone: 13 14 23 or 1300 997 271
- Live Chat: TPG Contact Page
- Mobile App: “TPG” on the App Store / Google Play
💬 TPG Community Forum:
Visit TPG Community for user updates and staff responses
📢 Twitter – @TPG_Telecom:
Occasional updates and outage posts
📊 Downdetector (TPG):
View user reports
🌐 iiNet/Internode Outage Pages (TPG brands):
TPG reports submitted through Ajust
No internet since 18 June. Can’t work, can’t study, can’t even video call family. I’m just stuck waiting while my life is on hold. @TPG - this is beyond frustrating. - Chen
Woke up to no internet. Whole day gone - work delayed, calls missed, stress levels through the roof. Please fix this, @TPG. We rely on you. - Shane
Internet’s been out for days here in Barmera, SA. Can’t work from home, can’t connect with family. How is this still not fixed, @TPG? - Peter
Had a complete outage on 6 June - no connection for hours. Work stalled, daily life disrupted. I need answers, @TPG. - Berenice F.
TPG Outage FAQs
How can I quickly check if TPG is having an outage?
The fastest way is to use the TPG Network Status Checker for live updates. You can filter by suburb, account, or phone number to get location-specific details. If you’re on TPG NBN, also check NBN Co’s outage page to confirm if the fault is network-wide. For real-time chatter, check TPG’s Twitter, Community Forum, or Downdetector, which often show issues before official pages are updated.
What should I do if TPG isn’t showing an outage but my service is down?
Report it immediately through TPG’s 24/7 phone support, live chat, or mobile app. Provide details like when your service stopped, modem light status, and whether neighbours are affected. Ask for a reference number so you can follow up. Prompt reporting helps TPG log and prioritise the fault faster, reducing downtime.
How long does TPG usually take to fix an outage?
Small, local outages are often resolved in 1-4 hours, while major faults can take 6–8 hours. Severe weather or power-related issues may last 12+ hours if third parties like NBN Co or electricity providers are involved. TPG shares updates through its Network Status page, SMS alerts, and social media during extended outages.
How can I avoid waiting around after a TPG outage?
Once service resumes, reboot your modem and NBN box to ensure a clean reconnection. If issues persist, check the TPG Network Status Checker again and confirm with Downdetector. If the outage is over but your service still fails, lodge a fault immediately so TPG can investigate without delay.
TPG service still down? Don’t just wait, act.
We help you file a formal complaint so your issue doesn’t get ignored.