TPG

 outage and service status resources

To check whether TPG is having an outage:

1. Go to the TPG Network Status Checker: This live page shows current and recent outages, plus planned maintenance in your area.
   
   
2. Enter your details: Filter by suburb, account, or phone number for a personalised update.
   
   
3. Check the NBN side: If you're on TPG NBN, confirm if the issue is NBN-related by visiting NBN Co’s outage checker.
   
   
4. Use the TPG app or My Account: Log in to see service status specific to your connection.
   
   
5. Check TPG’s Community Forum or Social Media: Outage acknowledgments and updates are sometimes posted faster on TPG Community or Twitter (@TPG_Telecom).
   
   
6. Look at Downdetector: If the official page is quiet but your service is down, Downdetector can confirm if others are reporting issues.
   

If your service is out and no outage is listed:

• Call Support: Dial 13 14 23 or 1300 997 271 (for TPG NBN). Support is 24/7.
  
  
• Use Live Chat or the TPG App: Log into the TPG website or mobile app to report the fault.
  
  
• Lodge a ticket: If you're not keen on calling, use the Support Portal to submit your issue online.
  
  
• Explain clearly: Include when your service dropped, what lights are showing on your modem, and whether neighbours are affected.
  
  
• Ask for a reference number: This lets you follow up later.
  
  

Your quick report helps TPG triage faster and get the issue logged, and fixed, quicker.

Common TPG outage causes include:

• Weather-Related Disruptions: Heavy storms continue to be a top cause of outages. Power loss often affects TPG via NBN infrastructure, especially in regional areas.
  
  
• Localised Faults: Fibre cuts, software bugs, and exchange equipment failures occasionally cause short-term outages in specific areas.
  
  

Most outages are resolved same-day, with communication improving through SMS or online updates.

Outage resolution times depend on scale:

• Small/Local Outages: Often resolved in 1–4 hours. A local fibre fault or reboot at the exchange usually clears the issue quickly.
  
  
• Major Outages: National or city-wide faults (like the Feb and Mar 2025 events) are typically resolved within 6–8 hours.
  
  
• Severe Weather or Power Events: May extend to 12+ hours if reliant on third-party restoration (e.g. electricity providers or NBN Co).
  
  

TPG keeps customers updated via:

• The Network Status page
  
  
• SMS alerts (during major events)
  
  
• Social media announcements
  
  

💡 Pro tip: After an outage, always reboot your modem and NBN box to reconnect properly once service resumes.

📡 TPG Network Status Page:
Check current outages here

☎️ 24/7 Customer Support:

• Phone: 13 14 23 or 1300 997 271
  
  
• Live Chat: TPG Contact Page
  
  
• Mobile App: “TPG” on the App Store / Google Play
  
  

💬 TPG Community Forum:
Visit TPG Community for user updates and staff responses

📢 Twitter – @TPG_Telecom:
Occasional updates and outage posts

📊 Downdetector (TPG):
View user reports

🌐 iiNet/Internode Outage Pages (TPG brands):

• iiNet Status
  
  
• Internode Status