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Can you cancel your BCF subscription? Check eligibility and conditions
- Before dispatch: Orders can be cancelled in full or part before they are dispatched by contacting Customer Care.
- After dispatch: Orders cannot be cancelled once shipped. You’ll need to wait for delivery and then return under BCF’s 30-day returns policy.
- Click & Collect: Can be cancelled before pickup. If not collected within 14 days, orders are auto-cancelled on day 15 and refunded.
- Lay-by orders: Can be cancelled anytime during the 90-day lay-by period, but incur a $5 termination fee (plus the $2 setup fee is non-refundable).
- BCF-initiated cancellations: Orders may be cancelled by BCF for stock shortages, pricing errors, or terms breaches. You’ll be refunded in full.
- Exclusions: Gift cards and custom/special orders are non-cancellable once purchased.
How to cancel a BCF subscription, service or order
- Check dispatch status: Look for a shipping confirmation email or tracking number. If none, cancellation may still be possible.
- Contact Customer Care quickly:
- Phone: 1300 880 764 (Mon–Fri 8am–6pm, Sat 9am–5pm AEST).
- Live Chat: Via BCF Contact page.
- Phone: 1300 880 764 (Mon–Fri 8am–6pm, Sat 9am–5pm AEST).
- Provide details: Give your order number and reason for cancellation. Specify if it’s the whole order or just certain items.
- Confirm cancellation: Ask for an email or order status update showing “Cancelled.”
- Refund check: If already charged, refunds are processed back to your payment method.
- Click & Collect: Cancel via Customer Care or store staff directly. If you don’t act, the order auto-cancels after 14 days.
- Lay-by: Cancel in-store where the lay-by was set up. Refunds issued minus fees.
How long does a BCF cancellation take?
- Cancellation cutoff: Anytime before dispatch. After dispatch, you must return instead.
- Dispatch timing: Orders may ship the same or next business day. Aim to cancel within 24 hours of ordering.
- Click & Collect: Held for 14 days; auto-cancelled and refunded on day 15.
- Lay-by: Cancel anytime in the 90-day period; BCF auto-cancels if unpaid at expiry.
- Refund timing: Typically processed within 2–5 business days once cancellation is confirmed (PayPal faster, Afterpay/Zip adjustments vary).
BCF cancellation fees and final charges – what to expect
- No cancellation penalty: Cancelling online or Click & Collect orders pre-dispatch is free.
- Return shipping (if missed cancellation): BCF provides free return shipping for most online orders under 22kg and 105cm. Larger items may need special arrangements.
- Lay-by cancellation: $5 termination fee + $2 setup fee non-refundable.
- Company cancellations: No charge; customers receive a full refund.
- Club BCF membership: Free program. No cancellation fee to opt out.
BCF cases submitted through Ajust
Consumer experiences with BCF cancellations
Inconsistent answers: One customer was initially told cancellation wasn’t possible, but another agent processed it successfully.
BCF-initiated cancellation: Orders cancelled due to pricing errors or stock shortages are refunded, though some customers were disappointed about missed deals.
Smooth cancellation: Many report easy cancellations over the phone before dispatch, with refunds confirmed within minutes.
BCF Cancellation FAQs
Tried to cancel but BCF made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.