Trying to cancel BCF? Avoid the runaround.
Can you cancel your BCF subscription? Check eligibility and conditions
- Before dispatch: Orders can be cancelled in full or part before they are dispatched by contacting Customer Care.
- After dispatch: Orders cannot be cancelled once shipped. You’ll need to wait for delivery and then return under BCF’s 30-day returns policy.
- Click & Collect: Can be cancelled before pickup. If not collected within 14 days, orders are auto-cancelled on day 15 and refunded.
- Lay-by orders: Can be cancelled anytime during the 90-day lay-by period, but incur a $5 termination fee (plus the $2 setup fee is non-refundable).
- BCF-initiated cancellations: Orders may be cancelled by BCF for stock shortages, pricing errors, or terms breaches. You’ll be refunded in full.
- Exclusions: Gift cards and custom/special orders are non-cancellable once purchased.
How to cancel a BCF subscription, service or order
- Check dispatch status: Look for a shipping confirmation email or tracking number. If none, cancellation may still be possible.
- Contact Customer Care quickly:
- Phone: 1300 880 764 (Mon–Fri 8am–6pm, Sat 9am–5pm AEST).
- Live Chat: Via BCF Contact page.
- Phone: 1300 880 764 (Mon–Fri 8am–6pm, Sat 9am–5pm AEST).
- Provide details: Give your order number and reason for cancellation. Specify if it’s the whole order or just certain items.
- Confirm cancellation: Ask for an email or order status update showing “Cancelled.”
- Refund check: If already charged, refunds are processed back to your payment method.
- Click & Collect: Cancel via Customer Care or store staff directly. If you don’t act, the order auto-cancels after 14 days.
- Lay-by: Cancel in-store where the lay-by was set up. Refunds issued minus fees.
How long does a BCF cancellation take?
- Cancellation cutoff: Anytime before dispatch. After dispatch, you must return instead.
- Dispatch timing: Orders may ship the same or next business day. Aim to cancel within 24 hours of ordering.
- Click & Collect: Held for 14 days; auto-cancelled and refunded on day 15.
- Lay-by: Cancel anytime in the 90-day period; BCF auto-cancels if unpaid at expiry.
- Refund timing: Typically processed within 2–5 business days once cancellation is confirmed (PayPal faster, Afterpay/Zip adjustments vary).
BCF cancellation fees and final charges – what to expect
- No cancellation penalty: Cancelling online or Click & Collect orders pre-dispatch is free.
- Return shipping (if missed cancellation): BCF provides free return shipping for most online orders under 22kg and 105cm. Larger items may need special arrangements.
- Lay-by cancellation: $5 termination fee + $2 setup fee non-refundable.
- Company cancellations: No charge; customers receive a full refund.
- Club BCF membership: Free program. No cancellation fee to opt out.
BCF cases submitted through Ajust
Consumer experiences with BCF cancellations
Inconsistent answers: One customer was initially told cancellation wasn’t possible, but another agent processed it successfully.
BCF-initiated cancellation: Orders cancelled due to pricing errors or stock shortages are refunded, though some customers were disappointed about missed deals.
Smooth cancellation: Many report easy cancellations over the phone before dispatch, with refunds confirmed within minutes.
BCF Cancellation FAQs
Can i cancel a BCF order after placing it online?
Yes, you can cancel a BCF online order for free as long as it has not been dispatched. Once an order is shipped, cancellation is no longer possible and you must wait for delivery and return it under BCF’s 30-day returns policy. Orders can ship quickly, sometimes the same or next business day, so acting within 24 hours gives you the best chance. Always confirm cancellation with Customer Care in writing to avoid disputes.
What happens if I try to cancel a BCF order after it’s been dispatched?
If a BCF order has already been dispatched, it cannot be cancelled and must be returned instead. You’ll need to accept delivery and follow BCF’s returns process within 30 days. Most standard online orders qualify for free return shipping, but large or bulky items may require special arrangements. Checking dispatch emails and tracking numbers early can help you avoid unnecessary returns and delays.
How does cancelling Click & Collect or Lay-by orders at BCF work?
Click & Collect orders can be cancelled any time before pickup, or they’ll be automatically cancelled and refunded after 14 days. Lay-by orders can be cancelled during the 90-day lay-by period, but a $5 termination fee applies and the $2 setup fee is not refunded. Lay-by cancellations must be done in-store where the lay-by was created, so timing and location matter.
Are there any BCF purchases that can’t be cancelled or refunded?
Yes, BCF gift cards and custom or special orders cannot be cancelled once purchased. These exclusions apply regardless of dispatch status, so it’s important to be certain before buying. If BCF cancels an order due to stock shortages or pricing errors, you are entitled to a full refund. When in doubt, confirm eligibility with Customer Care before completing your purchase.
Tried to cancel but BCF made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.