Need to contact

Anaconda

and make sure they reply?

Anaconda makes support easy with options online, over the phone, and in-store. You can call their national hotline (1300 558 990), email service@anaconda.com.au, or visit their Help Centre.

Customers often find in-store staff helpful and knowledgeable, especially when it comes to outdoor gear advice. Online support is more mixed: while Anaconda aims to resolve issues quickly, some reviews note delays.

The good news? You’re covered by Australian Consumer Law, change-of-mind returns, and warranty support. Whether you're chasing a refund, warranty claim, or just need help finding product info, there are multiple ways to get help.

The biggest frustrations reported by Anaconda customers are:

• Slow customer service, especially for online orders
  
  
• Delivery delays with little tracking or updates
  
  
• Warranty/return issues taking weeks to resolve
  
  
• Hard-to-reach support (phones not answered, chatbots)
  
  
• Breakdowns in communication between stores and head office
  
  

For example, customers have waited over two weeks without updates on high-value orders, struggled to reach anyone by phone, or had warranty cases "go missing." Some needed to chase Anaconda multiple times before a case was actioned.

Our advice? Always keep your receipts and case numbers. If things stall, escalate. Ask for a manager or email with a clear timeline of events.

You can contact Anaconda in five key ways:

1. Help Centre Form – Submit an enquiry at help.anacondastores.com. Include your order number for faster service.
   
   
2. Phone – Call 1300 558 990 during retail hours. Great for urgent matters.
   
   
3. Email – Send questions (with attachments if needed) to service@anaconda.com.au.
   
   
4. In-Store – Visit a local store for help with returns, faulty items, or warranty claims.
   
   
5. Social Media (secondary) – You can DM Anaconda via Facebook or Instagram, but they’ll often redirect you to official support.
   
   

💡 Pro tip: Be ready with your order number, product name, and any photos if relevant. It speeds up the process.

🔁 Returns & Refunds
Return most items within 28 days (unused, original condition, proof of purchase). Exclusions include: gift cards, clearance, underwear, and online-only items.

Faulty items? You're protected under consumer law for a refund, replacement or repair.

🚫 Order Changes & Cancellation
Once your order is dispatched, it can’t be changed or cancelled. If you catch it early, contact support immediately.

🏷️ Lowest Price Guarantee
Anaconda will beat a competitor’s identical in-stock product by 10%. Show proof before you buy, in-store only.

🔧 Warranty Support
All products come with consumer guarantees. For faults, contact Anaconda first. Some brands offer extended warranties or manufacturer-led service. Anaconda will help guide you either way.

🚚 Delivery & Shipping

• Standard: $8.99 (free over $99)
  
  
• Remote: $14.99 (free over $99)
  
  
• Express: $14.99 (metro only)
  
  
• Bulky items: fees vary ($9.99–$89.99)
  
  

You’ll get tracking once your order ships. Express and Click & Collect options available.