Not sure if you can return your

EB Games

purchase?

EB Games accepts most new, unused items for change-of-mind returns within 7 days of purchase or delivery, with proof of purchase (receipt, order confirmation, or EB World record). Items must be in brand-new, resalable condition with all original packaging and accessories.

Exclusions:

• Gift cards, digital download codes, pre-paid cards, EB World membership packs
  
  
• Items sold by “Trusted Partners”
  
  
• Opened or used electronics (consoles, accessories, headsets, chairs, desks)
  
  
• Headphones/headsets once opened (unless faulty)
  
  

Faulty or incorrect items: Covered under Australian Consumer Law beyond the 7-day window. You’re entitled to a repair, replacement, or refund (items damaged by misuse aren’t covered).

Key takeaway: Keep your receipt, return within 7 days for change of mind, and check exclusions. Faulty products are protected outside the 7-day limit.

1. In-store purchases: Bring the product (with all packaging/accessories) and your receipt or EB World ID to any EB Games store. Eligible returns are processed immediately for refund or exchange.

2. Online orders:

• Return in-store: Bring the item and your order confirmation/packing slip (or EB World account) to any store.
  
  
• Return by mail: Contact EB Games Customer Service to initiate. They’ll confirm instructions and a return address. Pack securely and include all original packaging.
  
  
• Trusted Partner items: Must be returned through EB’s customer service so they can coordinate with the partner.
  
  

3. Wrong or faulty items: Do not open or use. Contact customer service or visit a store for a swap or refund. EB covers return costs for these cases.

• 7-day window for change-of-mind returns from purchase/delivery.
  
  
• Condition: Must be unused, unopened where relevant, and complete (tags, seals, manuals, cables, inserts).
  
  
• Proof of purchase: Receipt, packing slip, order email, or EB World account.
  
  
• Faulty items: No time limit. Return ASAP within warranty/ACL rights.
  
  
• Opened software/media: Not returnable for change of mind unless covered by EB World “Game Guarantee” (L1–3: 7 days, L4: 10 days, L5: 14 days). Preowned games: 14 days for all customers.
  
  
• Bundles/promos: All components must be returned. Refund values adjust for any discounts.
  

• In-store returns: Free, no restocking fees. Refund to original payment method.
  
  
• Mail returns (change of mind): You pay postage; use tracked shipping and keep your receipt.
  
  
• Faulty/incorrect items: EB covers return shipping (label or courier) and should refund original delivery fees.
  
  
• Click & Collect: Return in-store like an in-store purchase.
  
  
• Original delivery fee: Usually not refunded for change-of-mind; refunded for faulty/incorrect items.
  

• In-store: Processed immediately; card refunds may take a few days. Afterpay/Zip returns go back through those platforms.
  
  
• By mail: Allow ~10 business days after warehouse receipt/inspection, plus bank/PayPal timelines.
  
  
• PayPal in-store: Stores can’t refund directly to PayPal. They may offer cash, card, or store credit. Use mail returns for PayPal refunds.
  
  
• Partial/denied refunds: Late, incomplete, or used returns may be reduced or refused.
  
  
• Exchanges: Instant in-store; by mail it’s processed as a return + new order.