Experiencing

NAB

outages? You’re not alone.

Here’s how to confirm if NAB services are down:

1. Check NAB’s Official Status Page: NAB maintains a Service Status page showing quarterly uptime stats. It’s not real-time but helps verify recent performance and reported outages. During a live outage, NAB will usually display notices on its homepage or login screen (e.g., “Account summary isn’t working”).
   
   
2. Follow NAB on Social Media: NAB’s verified X (Twitter) account @NAB and Facebook page post updates when disruptions occur.
3. Check Outage Trackers: Visit trusted third-party sites such as Downdetector for real-time customer reports and outage maps. A spike in reports suggests a widespread issue.
   
   
4. Try the NAB Mobile App: Sometimes the mobile app may work even when web banking doesn’t. NAB often posts alerts within the app if there’s a known issue. If one platform fails, try the other to confirm if the problem is isolated.
   
   

By combining official NAB updates, outage trackers, and app checks, you can confirm whether the issue is widespread or localised.

If you’re affected, here’s how to get support fast:

1. Call NAB Customer Support: Dial 13 22 65 (within Australia) or +61 3 8641 9083 (overseas). Explain what’s not working, such as login errors, transaction failures, or app crashes. Support is available extended hours daily, and automated banking runs 24/7.
   
   
2. Use NAB’s In-App Chat: Message NAB directly through the NAB App or Internet Banking using the “Message us” feature. It’s secure, available 24/7, and connects you to real agents for confirmation of any system-wide issue.
   
   
3. Send a Secure Message via Internet Banking: Log in and use the “Secure message” option under Contact us to document the outage. This ensures your report is officially logged.
   
   
4. Contact NAB via Social Media (Optional): You can tag @NAB or comment on NAB’s Facebook posts during known outages. The team often responds, but for official tracking, always use phone or in-app channels.
   
   

When reporting, include details like:

• Service affected (app, online banking, card payments)
  
  
• Error messages or codes
  
  
• Time and location of issue
  
  

This helps NAB’s tech team investigate and escalate the fix faster.

Recent incidents include:

🔹 October 15, 2025 – Internet Banking Outage:
NAB’s internet banking went offline for several hours, locking customers out. Mobile banking and ATMs stayed online. NAB apologised and restored access later that day.

🔹 May 15, 2025 – Major Digital Banking Crash:
A large-scale outage affected mobile banking, internet banking, ATMs, and EFTPOS. NAB confirmed it was a technical fault, not a cyberattack. Services began restoring after two hours and were fully resolved by evening.

🔹 Early 2024 – National Banking Disruption:
Millions of users were impacted by a widespread outage, mostly login failures and transaction delays. NAB later cited a system glitch and reported the event under the RBA’s outage reporting rules.

Common Causes:

• Internal software or network faults
  
  
• Configuration or database errors during system updates
  
  
• Occasional planned maintenance (typically between 2–5 AM Sundays)
  
  

NAB consistently clarifies that these issues stem from technical faults, not cybersecurity breaches.

NAB typically resolves outages within a few hours.

• Minor issues: Under 1 hour
  
  
• Major outages: 2–6 hours (same-day resolution)
  
  

During the May 2025 outage, NAB restored partial access within two hours and full service later that night. Similarly, the October 2025 incident was resolved that afternoon.

For planned maintenance, downtime is usually limited to 1–2 hours and communicated in advance. NAB’s IT team prioritises restoring mobile and payment services first, with web banking following shortly after.

• NAB Service Status Page
  
  
• NAB Contact & Support
  
  
• Downdetector – NAB Status
  
  
• NAB on Twitter (X)
  
  
• NAB on Facebook
  
  

For regulatory updates:

• Australian Payments Network – Service Availability
  
  
• Reserve Bank of Australia Outage Reporting