NBN

 outage and service status resources

To quickly check NBN’s live outage status:

1. Use NBN’s official status page: Visit nbnco.com.au/network-status and enter your address or postcode.
   
   
2. Check the outage map: Visual indicators will show “normal operation” or “network outage” in your area, along with maintenance schedules or disruption alerts.
   
   
3. Monitor social media: Follow @NBN_Australia on X (Twitter) for major outage announcements (especially during extreme weather events).
   
   
4. Cross-check third-party trackers: Tools like Downdetector or AussieOutages show spikes in user-reported issues that might indicate a new outage.
   
   
5. Refresh for updates: The NBN outage page refreshes when new data is available. If something changes, the page will reflect it.
   

If your NBN connection is down and it’s not showing on the official status page:

• Contact your internet provider (ISP): NBN Co doesn’t take direct fault reports from consumers. Call your ISP (e.g. Telstra, TPG, iiNet) and provide your account details and outage info.
  
  
• Describe the problem: Mention modem lights, affected services (internet/phone), and whether others in your area are affected.
  
  
• Request an outage reference: This lets you track your report.
  
  
• Follow basic troubleshooting: Your ISP may walk you through steps like restarting your modem and NBN NTD, even if you suspect a network issue.
  
  
• Report infrastructure damage directly to NBN: For fallen cables or node damage, call 1800 687 626.
  

Common causes of NBN outages include:

• Power failures due to storms or bushfires
  
  
• Fibre cuts from construction damage
  
  
• Hardware faults or network overloads
  
  
• Software or infrastructure issues

Outage fix times vary:

• Minor Outages (local faults): Often resolved within 2–4 hours. These include local fibre cuts or faulty hardware in a suburb.
  
  
• Major Outages (state or national): Typically resolved in 6–24 hours, especially if caused by data centre issues or upstream problems.
  
  
• Disaster-Level Outages (storms, floods): May take several days. In January 2025, ~36,000 premises were still offline 4 days after the storm peak.
  
  

💡 Tip: If service resumes, reboot your modem and NBN NTD to reconnect.

Bookmark these for fast access:

• 🔗 NBN Co Network Status Checker
  
  
• 🗓️ NBN Planned Maintenance Schedule: Available on the same page.
  
  
• 🐦 @NBN_Australia on Twitter/X – Real-time major outage updates.
  
  
• 📞 1800 687 626 – NBN damage reporting line (e.g. fallen wires).
  
  
• 🧰 ISP Status Pages:
  
  
  • TPG Network Status
    
    
  • iiNet Outages & Status
    
    
  • iiNet Mass Disruptions