Experiencing NBN outages? You’re not alone.
Is There an Outage with NBN Right Now?
How to check NBN outage status
To quickly check NBN’s live outage status:
- Use NBN’s official status page: Visit nbnco.com.au/network-status and enter your address or postcode.
- Check the outage map: Visual indicators will show “normal operation” or “network outage” in your area, along with maintenance schedules or disruption alerts.
- Monitor social media: Follow @NBN_Australia on X (Twitter) for major outage announcements (especially during extreme weather events).
- Cross-check third-party trackers: Tools like Downdetector or AussieOutages show spikes in user-reported issues that might indicate a new outage.
- Refresh for updates: The NBN outage page refreshes when new data is available. If something changes, the page will reflect it.
How to report a NBN outage
If your NBN connection is down and it’s not showing on the official status page:
- Contact your internet provider (ISP): NBN Co doesn’t take direct fault reports from consumers. Call your ISP (e.g. Telstra, TPG, iiNet) and provide your account details and outage info.
- Describe the problem: Mention modem lights, affected services (internet/phone), and whether others in your area are affected.
- Request an outage reference: This lets you track your report.
- Follow basic troubleshooting: Your ISP may walk you through steps like restarting your modem and NBN NTD, even if you suspect a network issue.
- Report infrastructure damage directly to NBN: For fallen cables or node damage, call 1800 687 626.
Recent NBN Outages & Causes
Common causes of NBN outages include:
- Power failures due to storms or bushfires
- Fibre cuts from construction damage
- Hardware faults or network overloads
- Software or infrastructure issues
How long does it take for NBN to fix an outage?
Outage fix times vary:
- Minor Outages (local faults): Often resolved within 2–4 hours. These include local fibre cuts or faulty hardware in a suburb.
- Major Outages (state or national): Typically resolved in 6–24 hours, especially if caused by data centre issues or upstream problems.
- Disaster-Level Outages (storms, floods): May take several days. In January 2025, ~36,000 premises were still offline 4 days after the storm peak.
💡 Tip: If service resumes, reboot your modem and NBN NTD to reconnect.
Official NBN Outage Resources & Links
Bookmark these for fast access:
- 🔗 NBN Co Network Status Checker
- 🗓️ NBN Planned Maintenance Schedule: Available on the same page.
- 🐦 @NBN_Australia on Twitter/X – Real-time major outage updates.
- 📞 1800 687 626 – NBN damage reporting line (e.g. fallen wires).
- 🧰 ISP Status Pages:
NBN reports submitted through Ajust
My internet kept dropping out, sometimes hundreds of times in a few hours. I’ve logged countless complaints since October and even paid for a computer technician and electrician to rule out any internal faults. Turns out the wires between my home and the node are corroded. It’s clearly an NBN issue, but getting someone to come out and fix it feels impossible. - Jennifer
We’ve been dealing with near-daily unplanned outages since early November, and it’s now mid-December. My provider blames NBN and offers no solutions or timeframes. They’re still charging full price while we have no service. It’s beyond frustrating. - Lesley
When it rains, our landline starts dropping out. I eventually checked the NBN box on my property myself and found it half full of water. Multiple tech visits and still no fix-Optus reports the issue but NBN rejects it due to a miscommunication. It’s exhausting trying to get this taken seriously. - Bob
We’ve had major outages while NBN performs weeks-long planned maintenance. But we live in an area with no 4G backup, so we’re completely offline. Our daughter runs a business from home, and our autistic son is homeschooled. It’s not just inconvenient-it disrupts our lives. - Julie
NBN Outage FAQs
How do I check if there's an NBN outage in my area?
To check for a live NBN outage, use NBN Co’s network status tool at nbnco.com.au/network-status. Enter your address for real-time updates. If your area shows “network outage” or “planned maintenance,” that confirms the issue. You can also cross-check third-party outage trackers like Downdetector or follow @NBN_Australia on social media for major disruption alerts, especially during severe weather.
What should I do if my NBN is down but no outage is listed?
If your NBN isn't working and there's no outage reported, contact your internet provider (e.g. Telstra, TPG) directly. Only ISPs can raise faults with NBN Co. Describe the issue clearly-include modem lights, affected services, and whether neighbors are also impacted. Your ISP may provide an outage reference and walk you through basic troubleshooting steps.
How long do NBN outages usually last?
Minor NBN outages are often fixed within 2-4 hours, while major regional disruptions can take up to 24 hours. Disaster-related outages, like those caused by floods or storms, may last several days. For example, after the January 2025 storm, over 36,000 premises remained offline four days later. Always reboot your modem and NBN NTD when service resumes to reconnect properly.
Can I report NBN damage directly to NBN Co?
Yes, if you see physical infrastructure damage, like fallen wires or damaged nodes-you can report it directly to NBN Co by calling 1800 687 626. However, for all connection issues and outages, you must go through your internet provider. This ensures the problem is officially logged and escalated through the correct channels.
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