Consumer Terms and Conditions

Last Update: January 2026

Ajust is a platform that helps consumers resolve issues and complaints with businesses. Before using our services, please read these terms and conditions carefully.

By using Ajust, you agree to these terms. If you don't agree, you shouldn't use our services.

Most businesses have terms and conditions that take a long time to read and are hard to understand. Ajust is committed to making things easier for consumers. We want you to read and understand our rules. If you have any questions, just let us know at contact@ajust.com.au.

1. Key things to know upfront

Our Privacy Policy explains how we handle your personal information.
Clause 12 outlines limits to our liability.
We may receive a referral fee or commission if you click certain links or engage with certain businesses through our platform.
Nothing in these terms overrides your rights under the law, including your rights under the Australian Consumer Law.
We update these terms from time to time. We'll post any changes on our platform and make reasonable efforts to let you know. Updates take effect 30 days after posting – continuing to use Ajust means you accept the updated terms. If you don't agree, you can close your account before they take effect.

2. Who we are and how these terms work

When we say "we", "us" or "our", we mean Ajust Pty Ltd (ACN 660 176 492). When we say "you" or "your", we mean the person using our platform (and any organisation you represent, if applicable).

These terms form a legal agreement between you and Ajust. They explain how you can use our services and what we expect from each other.

3. Using Ajust

You can use Ajust to get help with an issue or complaint about a business (a Case).

You need to sign up and create an account to access the full functionality of Ajust.

To use our services, you must:

Be at least 16 years old
Provide accurate and honest information because we rely on the information you provide us to deliver our services to you through the platform
Engage in good faith to resolve genuine and legitimate issues with businesses

4. Our services

You can access our platform for guidance and tools to manage and resolve your Case.

Here are some important points to keep in mind while using our platform:

Ajust is not a lawyer and doesn't provide legal advice. Ajust doesn’t provide financial advice. Ajust isn’t a government body or regulator. Ajust cannot help in emergencies.
You give Ajust permission to submit your Case to the business on your behalf. But Ajust may decide not to submit your Case (for example, if we consider that you’re not making a reasonable complaint or if the information you provide is incomplete).
Unless we agree otherwise, Ajust is not your agent or authorised representative.
Ajust is not responsible for the timeline or outcome of your Case. Once your Case has been submitted by Ajust, it’s the responsibility of the business to resolve the Case with you.
Ajust uses technology (including AI) to assist with your Case and the technology may make mistakes. You are always responsible for the accuracy of all content relating to your Case. You must notify us immediately if you become aware of any errors relating to your Case.

5. Account and security

If you create an account, you agree to:

Keep your login details secure
Keep your information accurate and up to date
Tell us if someone accesses your account without permission

You can contact us any time at contact@ajust.com.au if you need help with your account.

6. Fees and payments

You can use Ajust for free. But some features may require payment, which we’ll clearly explain before you’re charged.

Sometimes we’ll ask you to pre-authorise a payment before we take an action for you. This means we’ll place a hold on your payment method, but we won’t charge you unless we successfully achieve the outcome we agreed with you. If we’re not successful (or if it takes too long to achieve the outcome), we’ll release the pre-authorisation and you won’t be charged.

By making a payment:

You confirm you’re authorised to use the payment method
You authorise us (or our payment partner) to process the payment

You're also responsible for any taxes related to your use of our services.

We do not charge consumers for assistance with credit-related complaints. If you believe we've charged you in relation to a credit-related complaint, let us know and we'll refund you immediately.

7. Respecting the platform

We give you a licence to use our platform while you have an account. This licence can’t be transferred or shared.

You must not:

Break the law using our platform
Interfere with how the platform works
Try to access other users' data
Use our services in a harmful, abusive or dishonest way

8. Availability and new features

We aim to keep Ajust running smoothly but can’t guarantee it’ll always be available. Outages may happen, especially during maintenance.

New features may be added from time to time. While we do our best to test them, they might need tweaking. Use them at your own discretion.

9. Third parties

Our services rely on other companies (like cloud hosting and payment processors). If they have problems, it might affect our services too. We'll do our best to choose reliable partners, but we can't control what they do.

We always aim to let you know if we're affiliated with or endorsed by a third party (including a business that your Case relates to) or if we receive a financial benefit from you engaging with a third party.

10. Intellectual property and data

We own the rights to our platform - including its design, code and branding. You must not try to copy our code, reverse engineer how it works or use our services to build competing products.

You own the data you upload. By using our services, you give us permission to:

Use your data to provide and improve our services
Analyse anonymised data to identify trends and improve performance

We may keep a backup of your data as required by law. You’re responsible for backing up your own data too.

11. Privacy and confidentiality

We treat your personal information in line with our Privacy Policy.

We may keep your information after your account closes for as long as required by law or as needed to resolve any ongoing cases. We'll delete it when we no longer need it, unless we're legally required to keep it longer.

We may use anonymised data (where you can't be identified) to improve our services and understand trends.

We both agree to keep each other’s confidential information safe and only share it if legally required or necessary to deliver the services. Our team (including employees and contractors) also agree to keep your information confidential. If the law requires us to share information with authorities, we may have to do that, but we'll only share what's legally required.

You must only share personal information with us if you have permission to do so.

12. Limits on our liability

Nothing in these terms overrides your rights under Australian Consumer Law or other legal protections. If we don't meet our legal obligations to you, we'll either fix the problem or cover the cost of getting it fixed elsewhere. These consumer protections can't be taken away by these terms.

To the extent allowed by law:

We’re not liable for indirect or consequential loss
Our total liability to you under these terms is capped at the lower of: (a) what you've paid us in the 12 months before the issue giving rise to the liability; or (b) $1,000
We’re not liable for issues caused by your systems or misuse of our platform

If something goes wrong and it’s partly your fault, our liability is reduced proportionally to the extent you contributed to the loss.

13. Ending the relationship

You can close your account at any time by contacting us.

We may suspend or close your account if:

You breach these terms and don’t fix it within 14 days
You seriously breach these terms
We suspect misuse, fraud or illegal activity

If your account is closed (or these terms are ended), we'll keep any data we're legally required to keep. Closing your account doesn't affect any rights or obligations either of us had before the account closed.

14. Other legal bits

Disputes: If we have a disagreement, let's try to sort it out by talking first. If that doesn't work, we'll use mediation through the Australian Disputes Centre before anyone goes to court. This helps keep things fair and costs down for everyone.
Governing law: These terms are governed by NSW law. Disputes will be resolved in NSW courts.
Force majeure: We're not responsible if we can't provide our services due to things beyond our control - like natural disasters, internet outages, cyber attacks or if our third-party providers have problems. We'll do our best to get things back to normal quickly.
Assignment: You can't transfer these terms to someone else without asking us first. We may transfer these terms to another company if we sell our business, merge with another company, or need to for legal reasons. If this happens, we'll let you know.
Marketing: We may contact you about Ajust. You can unsubscribe at any time.
Publicity: We may share information about you or your Case publicly, in a way that is consistent with our Privacy Policy.
Survival: Some sections of these terms will continue to apply even after your account is closed or our relationship ends (particularly clauses 3,4 and 7-13).

Need help? Our mission is to make fairness fast and easy - and this includes when you deal with Ajust! Email us at contact@ajust.com.au if you have any questions about these terms or need help with your account.