Consumer Terms and Conditions
Last Update: July 2025
Ajust is a platform that helps consumers resolve issues and complaints with businesses. Before using our services, please read these terms and conditions carefully.
By using Ajust, you agree to these terms. If you don't agree, you shouldn't use our services.
Most businesses have terms and conditions that take a long time to read and are hard to understand. Ajust is committed to making things easier for consumers. We want you to read and understand our rules. If you have any questions, just let us know at contact@ajust.com.au.
1. Who we are and how these terms work
When we say "we", "us" or "our", we mean Ajust Pty Ltd (ACN 660 176 492). When we say "you" or "your", we mean the person using our platform (and any organisation you represent, if applicable).
These terms form a legal agreement between you and Ajust. They explain how you can use our services and what we expect from each other.
2. Key things to know upfront
- Our Privacy Policy explains how we handle your personal information.
- Clause 12 outlines limits to our liability.
- We may receive a referral fee or commission if you click certain links or engage with certain businesses through our platform.
- Nothing in these terms overrides your rights under the law, including your rights under the Australian Consumer Law.
- If we update these terms, we’ll let you know in writing. You’ll agree to the new terms if you keep using Ajust after that (or after 30 days if we don’t hear from you).
3. Using Ajust
You can use Ajust to get help with an issue or complaint about a business (a Case).
You can use Ajust without creating an account. You may need to sign up to access the full functionality of our platform.
To use our services, you must:
- Be at least 16 years old
- Provide accurate and honest information because we rely on the information you provide us to deliver our services to you through the platform
- Engage in good faith to resolve genuine and legitimate issues with businesses
4. Our services
You can access our platform for guidance and tools to manage and resolve your Case.
Here are some important points to keep in mind while using our platform:
- Ajust is not a lawyer and doesn't provide legal advice. Ajust doesn’t provide financial advice. Ajust isn’t a government body or regulator. Ajust cannot help in emergencies.
- You give Ajust permission to submit your Case to the business on your behalf. But Ajust may decide not to submit your Case (for example, if we consider that you’re not making a reasonable complaint or if the information you provide is incomplete).
- Unless we agree otherwise, Ajust is not your agent or authorised representative.
- Ajust is not responsible for the timeline or outcome of your Case. Once your Case has been submitted by Ajust, it’s the responsibility of the business to resolve the Case with you.
- Ajust uses technology (including AI) to assist with your Case and the technology may make mistakes. You are always responsible for the accuracy of all content relating to your Case. You must notify us immediately if you become aware of any errors relating to your Case.
5. Account and security
If you create an account, you agree to:
- Keep your login details secure
- Keep your information accurate and up to date
- Tell us if someone accesses your account without permission
You can contact us any time at contact@ajust.com.au if you need help with your account.
6. Fees and payments
Some features are free. Others may require payment, which we’ll clearly explain before you’re charged.
By making a payment:
- You confirm you’re authorised to use the payment method
- You authorise us (or our payment partner) to process the payment
If you pay late, we may:
- Suspend your access to our platform
- Charge interest on overdue amounts (RBA cash rate + 2%, compounding monthly)
You're also responsible for any taxes related to your use of our services.
We do not charge consumers for assistance with credit-related complaints. If you believe we've charged you in relation to a credit-related complaint, let us know and we'll refund you immediately.
7. Respecting the platform
We give you a licence to use our platform while you have an account. This licence can’t be transferred or shared.
You must not:
- Break the law using our platform
- Interfere with how the platform works
- Try to access other users' data
- Use our services in a harmful, abusive or dishonest way
8. Availability and new features
We aim to keep Ajust running smoothly but can’t guarantee it’ll always be available. Outages may happen, especially during maintenance.
New features may be added from time to time. While we do our best to test them, they might need tweaking. Use them at your own discretion.
9. Third parties
Sometimes we link to or work with third-party services (like payment processors or business partners). We don’t control them and we’re not responsible for what they do.
We always aim to let you know if we're affiliated with or endorsed by a third party (including a business that your Case relates to) or if we receive a financial benefit from you engaging with a third party.
10. Intellectual property and data
We own the rights to our platform - including its design, code and branding. Don’t copy or misuse it.
You own the data you upload. By using our services, you give us permission to:
- Use your data to provide and improve our services
- Analyse anonymised data to identify trends and improve performance
We may keep a backup of your data as required by law. You’re responsible for backing up your own data too.
11. Privacy and confidentiality
We treat your personal information in line with our Privacy Policy.
We both agree to keep each other’s confidential information safe and only share it if legally required or necessary to deliver the services.
You must only share personal information with us if you have permission to do so.
12. Limits on our liability
Nothing in these terms limits your rights under the Australian Consumer Law.
To the extent allowed by law:
- We’re not liable for indirect or consequential loss
- Our total liability to you is capped at $1,000
- We’re not liable for issues caused by your systems or misuse of our platform
If something goes wrong and it’s partly your fault, our liability is reduced proportionally to the extent you contributed to the loss.
13. Ending the relationship
You can close your account at any time by contacting us.
We may suspend or close your account if:
- You breach these terms and don’t fix it within 14 days
- You seriously breach these terms
- We suspect misuse, fraud or illegal activity
Termination doesn’t affect any rights or obligations that existed before it.
14. Other legal bits
- Disputes: Let’s try to resolve disputes informally first. If that doesn’t work, you agree to try to resolve the dispute in good faith through an alternative dispute resolution process (like mediation or arbitration) before going to court.
- Governing law: These terms are governed by NSW law. Disputes will be resolved in NSW courts.
- Force majeure: We’re not liable for things beyond our control (like natural disasters or outages).
- Assignment: You can’t transfer these terms without our permission.
- Marketing: We may contact you about Ajust. You can unsubscribe at any time.
- Publicity: We may share information about you or your Case publicly, in a way that is consistent with our Privacy Policy.
- Survival: Some sections of these terms will continue to apply even after your account is closed or our relationship ends (particularly clauses 3,4 and 7-13).
Need help? Email us at contact@ajust.com.au if you have any questions about these terms or need help with your account.
We’re here to help you get a fair go, including when you deal with Ajust!