Had an issue with

FedEx

? Get a real response.

You can submit a complaint to FedEx Australia through several official channels:

• 📞 Phone: Call 13 26 10 (FedEx Express Customer Service) during business hours. A rep will log your complaint and provide a case number for tracking.
  
  
• 📝 Online Form: Use the FedEx Contact Form and fill in details about your issue. You’ll usually receive an email reply within a couple of days.
  
  
• 💬 Live Chat/App: Access the FedEx virtual assistant on their website or mobile app (24/7). During business hours, request transfer to a live agent.
  
  
• 🏢 In Person: Visit a FedEx station or office to discuss your complaint directly. Use the Find Locations tool to locate the nearest office.
  
  
• 📧 Email Confirmation: While FedEx doesn’t publish a direct complaints email, submitting a form or claim generates email confirmation with case details.
  
  

💡 Tip: Always include your tracking number, shipment dates, and clear description of the issue. Supporting photos (for damaged goods) make investigations faster.

FedEx follows a structured complaint-handling process:

• Acknowledgement: Every complaint generates a case ID. You’ll get an email or phone confirmation.
  
  
• Case Review: A FedEx agent or case manager reviews your complaint, contacting you if more info is needed.
  
  
• Investigation: For service complaints (late, lost, or damaged deliveries), FedEx contacts local stations or couriers.
  
  
• Timelines:
  
  
  • Simple complaints: Often resolved in a few days.
    
    
  • Lost/damaged packages: Claims usually resolved in 5–7 business days, but complex cases can take up to 2 weeks.
    
    
• Resolution: You’ll receive updates via your chosen contact method. Resolutions may include delivery updates, refunds (Money-Back Guarantee), or compensation for lost/damaged items.
  
  

💡 Pro tip: Always note your case number and FedEx staff names during calls. If timelines slip, call back with your case reference.

Frequent issues raised by Australian and global customers include:

• 🚚 Delivery Delays: Packages stuck at depots or repeatedly rescheduled.
  
  
• 📦 Lost/Misdelivered Packages: Parcels marked “delivered” but never received.
  
  
• ⚠️ Damaged Goods: Broken or wet packages requiring claims.
  
  
• 📞 Customer Service Issues: Long phone hold times, difficulty reaching live agents, or unclear updates.
  
  
• 🙁 Courier Behavior: Drivers leaving “missed delivery” slips without knocking, unsafe drop-offs, or careless handling.
  
  
• 💳 Billing Complaints (business users): Unexpected customs duties or discrepancies between quoted and billed charges.
  
  

While these issues are common, FedEx does provide structured claims and refund processes to resolve them.