Not sure if you can return your

Kathmandu

purchase?

Kathmandu offers a 60-day change-of-mind return policy for items purchased online or in-store. You’ve got two full months to decide whether something is right for you, as long as it stays unused and in original condition.

✔ Proof of Purchase Required

Provide one of the following:

• Receipt
  
  
• Online order confirmation
  
  
• Invoice
  
  
• OR Summit Club membership lookup (if used at purchase)
  
  

✔ Unused & In Original Condition

Items must be:

• Unused
  
  
• In original packaging
  
  
• With all tags attached
  
  
• With all accessories, manuals, and parts included
  

Examples:

• Clothing must not be worn outside
  
  
• Shoes must be tried on indoors only, with the box kept clean
  
  
• Gear such as tents or sleeping bags must not be taken outdoors
  
  
• Electronics must still have protective films attached
  
  

✔ Eligible Items

Kathmandu accepts returns for:

• Full-price items
  
  
• Sale items
  
  
• Clearance items
  
  

❌ Items Not Eligible for Change-of-Mind Returns

• Underwear
  
  
• Gift cards / e-gift vouchers
  
  
• Factory seconds / outlet “seconds”
  
  

Refund vs Exchange

• Refunds are available for all eligible returns
  
  
• Exchanges can be done in-store, but not via mail

Consumer Law Reminder

Your consumer guarantees apply regardless of Kathmandu’s policy. Faulty items are covered beyond the 60 days.

1. In-Store Returns (Recommended — Fast & Free)

Visit any Kathmandu store in Australia with:

• The unused item
  
  
• All tags & packaging
  
  
• Proof of purchase
  
  
• The card used for payment
  

Staff will confirm eligibility and provide either:

• A refund to your original payment method, or
  
  
• An exchange

If you paid using Afterpay, you can return in-store using your Afterpay Card from your mobile wallet.

2. Return by Post (Online Orders Only)

Steps:

1. Complete the Returns Form
   Included with your order, or download it from Kathmandu’s Help Centre.
   
   
2. Pack the item securely
   Use original packaging where possible.
   
   
3. Send to the official returns address:
   Kathmandu Pty Ltd – Returns
   PO Box 4399
   Hoppers Crossing, VIC 3029 Australia
4. Pay for postage
   Change-of-mind postal returns are at your cost.
   
   
5. Wait for processing
   Allow up to 14 days for Kathmandu to process your refund.
   

No postal exchanges

Postal returns are refunded only. To exchange, visit a store or place a new online order.

⏱ You Have 60 Days

Your return window starts:

• On purchase date (in-store), or
  
  
• Delivery date (online orders)
  
  

Posting on day 60? As long as the postmark is within 60 days, the return is honoured.

Item Condition Requirements

Items must be resellable:

Clothing

• No wear
  
  
• No marks
  
  
• Tags attached
  

Footwear

• Indoor try-on only
  
  
• Box in good condition
  

Gear

• Not used outdoors
  
  
• All parts included
  
  
• Packed neatly
  
  

Electronics

• Protective films intact
  
  
• All manuals and cables included
  

Holiday Extensions

December purchases may qualify for extended returns into January.

Exchanges & Sale Items

• Size exchanges after a sale generally honoured
  
  
• Switching to a different product uses the current price
  

Returns After 60 Days

Change-of-mind refunds aren’t accepted after 60 days. Faulty items are still covered under consumer law.

Change-of-Mind Returns

• Return postage is paid by the customer
  
  
• Kathmandu does not provide free labels
  
  
• A tracked service is strongly recommended
  
  

Original Shipping Charges

Shipping fees from your original order are not refunded, unless Kathmandu made an error.

Free In-Store Returns

All in-store returns are free, including Afterpay purchases.

Faulty or Incorrect Items

If your item is faulty:

• Kathmandu will typically provide a prepaid label, or
  
  
• Direct you to return in store
  

Always contact customer service first before sending a faulty item back.

Refund Methods

Refunds go back to the original payment method, including:

• Credit/debit card
  
  
• PayPal
  
  
• Afterpay / Zip Pay
  
  
• Cash (for in-store cash purchases)
  
  
• Gift card (if paid with gift card)
  

Gift returns without the purchaser may be refunded as store credit.

Refund Timelines

• In-store: immediate processing
  
  
• Postal returns: up to 14 days after the warehouse receives it
  
  
• Banks and payment providers may take 2–5 business days to show the refund
  

Kathmandu will email you when your refund is processed.

Partial Returns

Returning part of an order? Only the returned items are refunded, original shipping remains non-refundable.

Buy Now Pay Later Refunds

Afterpay/Zip will:

• Refund any paid instalments
  
  
• Cancel remaining payments
  

Loyalty Adjustments

• Summit Club points earned on returned purchases are removed
  
  
• Used Summit Club vouchers may be reissued on request