Trying to cancel

HelloFresh

? Avoid the runaround.

HelloFresh Australia subscriptions are fully flexible, with no lock-in contracts. You can cancel your meal kit subscription at any time, whether you’ve been a customer for one week or several years.

Key conditions to understand before cancelling:

• Cancel anytime: There is no minimum commitment or penalty for cancelling.
• Weekly order cutoff applies: HelloFresh works on a weekly order cycle. Any delivery that has already passed the weekly cutoff will still be delivered and charged, even if you cancel afterward.
• Skip vs cancel: You can skip individual weeks or pause deliveries, but skipping does not cancel your subscription. If you want to stop indefinitely, you must cancel.
• No pro-rata refunds: HelloFresh does not refund unused days once a box has been confirmed.
• Multiple subscriptions: If you have more than one active meal plan, each subscription must be cancelled individually.
• Account credits & gift cards: Unused credits or gift card balances are generally forfeited on cancellation and are not refunded in cash.
• Reactivation offers: Former customers often receive return discounts after cancelling. This doesn’t affect your right to cancel.

Any HelloFresh customer can cancel freely, as long as they do so before the weekly cutoff for the next delivery.

HelloFresh allows you to cancel online through your account settings, without needing to call.

Cancel via the HelloFresh website or app

1. Log in to your account at https://www.hellofresh.com.au.
2. Click your profile name or icon and select Settings.
3. If you have multiple plans, select the specific subscription you want to cancel.
4. Scroll down and click Cancel my subscription.
5. Follow the on-screen prompts and confirm your cancellation.
6. Wait for the confirmation message stating your subscription is deactivated.
7. Save the confirmation email sent to your inbox.

After cancellation, your account will show an option to reactivate, which confirms the cancellation was successful.

If you have trouble cancelling

You can contact HelloFresh Australia customer care:

• Phone: (02) 8188 8722
• Live chat: Available via the website or app (type “cancel subscription” to reach an agent)

Support can cancel your subscription manually if needed.

HelloFresh cancellations are governed by a weekly cutoff deadline.

• Cutoff time: 11:59 PM (Sydney time) on Tuesday, the week before your next scheduled delivery.
• Before the cutoff: Cancelling before this time stops the upcoming delivery and charge.
• After the cutoff: The next box is already confirmed and will still be delivered and charged. Cancellation applies only to future weeks.
• Billing timing: Charges are processed shortly after the cutoff, once the order is locked in.
• Recommendation: Cancel at least a day or two before the cutoff to be safe.

Always check your account dashboard, which displays the exact cutoff date for your next delivery.

• No cancellation fees: HelloFresh does not charge termination or exit fees.
• No admin fees: Cancelling is free.
• Late cancellation charges: If you miss the cutoff, you’ll be charged for that upcoming box.
• Outstanding balances: Any unpaid charges for delivered boxes remain payable.
• No hidden penalties: Once cancelled, no further boxes or charges are generated.

The only charges you’ll ever pay are for boxes that were already confirmed.