Booking.com

 price match policy – how to get the best deal

Booking.com’s “We Price Match” guarantee applies to accommodation bookings only - think hotels, apartments, and vacation homes. It excludes flights and car rentals.

To qualify:

• The cheaper rate must match your Booking.com reservation exactly (same hotel, room type, check-in/out dates, number of guests, and cancellation policy).
  
  
• The lower price must be publicly available online - no member-only deals, coupons, or logins required.
  
  
• Claims can be made up to 24 hours before check-in, even if you booked months in advance.
  
  
• Your original booking must be a Booking.com direct offer (not a third-party "Partner Deal").
  
  

✅ Bottom line: The policy gives you flexibility to book early, and peace of mind if prices drop later.

It’s a simple process, but timing matters.

Online Form:

• After booking, click “Found this room cheaper somewhere else?” from your booking confirmation or your account.
  
  
• Submit the URL of the competing offer that shows the lower price (ensure it’s live and bookable).
  
  
• Booking.com will verify the claim and notify you of approval. If successful, they’ll refund the difference (often after your stay) via your Booking.com Travel Wallet or back to your payment method.
  
  

Support Option:

• Prefer human help? Contact Booking.com Customer Service 24/7 via phone or chat and they’ll submit the claim for you.
  
  

🧠 Pro tip: Submit your claim ASAP. If the competing price disappears before Booking.com verifies it, your claim could be denied.

There’s no strict list of eligible competitors, Booking.com will match prices from:

• Major OTAs (Expedia, Priceline, Hotels.com, Orbitz),
  
  
• Hotel websites (e.g. Hilton.com, Marriott.com),
  
  
• Other travel platforms (even other Booking.com listings).
  

📄 Required Proof:

• The URL link to the lower-priced listing (must be publicly viewable and bookable).
  
  
• Optionally, provide a screenshot clearly showing dates, room, price, and conditions - especially for larger price differences.
  
  

🚫 Booking.com will not match:

• Unverifiable quotes (e.g., travel agent emails),
  
  
• Prices in a different currency or with different inclusions (e.g. breakfast, taxes, or resort fees must match).
  

Not all offers are fair game.

❌ Excluded:

• “Opaque” deals (e.g. Priceline Express or Hotwire Hot Rates),
  
  
• Membership-only rates (e.g. loyalty programs or corporate discounts),
  
  
• Promo codes, coupons, or email-only specials,
  
  
• Package deals or bundled offers (e.g. flight + hotel),
  
  
• “Partner Deals” (bookings on Booking.com fulfilled by third parties),
  
  
• Non-public prices or expired listings,
  
  
• Quotes from offline agents or screenshots missing key info.
  
  

📉 Also, price match only applies to the room rate plus common taxes/fees - differences in extras or currency fluctuations don’t count.