Think you’re owed a Booking.com price match?
Booking.com price match eligibility criteria - what qualifies for a match?
Booking.com’s “We Price Match” guarantee applies to accommodation bookings only - think hotels, apartments, and vacation homes. It excludes flights and car rentals.
To qualify:
- The cheaper rate must match your Booking.com reservation exactly (same hotel, room type, check-in/out dates, number of guests, and cancellation policy).
- The lower price must be publicly available online - no member-only deals, coupons, or logins required.
- Claims can be made up to 24 hours before check-in, even if you booked months in advance.
- Your original booking must be a Booking.com direct offer (not a third-party "Partner Deal").
✅ Bottom line: The policy gives you flexibility to book early, and peace of mind if prices drop later.
How to request a price match at Booking.com
It’s a simple process, but timing matters.
Online Form:
- After booking, click “Found this room cheaper somewhere else?” from your booking confirmation or your account.
- Submit the URL of the competing offer that shows the lower price (ensure it’s live and bookable).
- Booking.com will verify the claim and notify you of approval. If successful, they’ll refund the difference (often after your stay) via your Booking.com Travel Wallet or back to your payment method.
Support Option:
- Prefer human help? Contact Booking.com Customer Service 24/7 via phone or chat and they’ll submit the claim for you.
🧠 Pro tip: Submit your claim ASAP. If the competing price disappears before Booking.com verifies it, your claim could be denied.
Booking.com accepted competitors & required proof
There’s no strict list of eligible competitors, Booking.com will match prices from:
- Major OTAs (Expedia, Priceline, Hotels.com, Orbitz),
- Hotel websites (e.g. Hilton.com, Marriott.com),
- Other travel platforms (even other Booking.com listings).
📄 Required Proof:
- The URL link to the lower-priced listing (must be publicly viewable and bookable).
- Optionally, provide a screenshot clearly showing dates, room, price, and conditions - especially for larger price differences.
🚫 Booking.com will not match:
- Unverifiable quotes (e.g., travel agent emails),
- Prices in a different currency or with different inclusions (e.g. breakfast, taxes, or resort fees must match).
Exclusions & limitations - when price matches are not allowed at Booking.com
Not all offers are fair game.
❌ Excluded:
- “Opaque” deals (e.g. Priceline Express or Hotwire Hot Rates),
- Membership-only rates (e.g. loyalty programs or corporate discounts),
- Promo codes, coupons, or email-only specials,
- Package deals or bundled offers (e.g. flight + hotel),
- “Partner Deals” (bookings on Booking.com fulfilled by third parties),
- Non-public prices or expired listings,
- Quotes from offline agents or screenshots missing key info.
📉 Also, price match only applies to the room rate plus common taxes/fees - differences in extras or currency fluctuations don’t count.
Real Booking.com requests sent through Ajust
I booked three nights through Booking.com thinking it would be cheaper than going direct. Turns out my brother booked the exact same room for over $150 less by calling the hotel directly. When I raised it with the manager, even they were surprised, and suggested I take it up with Booking.com. I feel ripped off for trusting the platform to give me the best deal. - Carol
I cancelled a more expensive booking and rebooked at the correct price, but Booking.com never informed the hotel. I ended up being charged for two rooms instead of one. I’ve spent months chasing a refund for $237.75-still nothing. Their mistake, my stress. - Julio
I trusted Booking.com to find me a deal, but instead they overcharged me by $53 per night for the same room my family booked directly. I honestly thought using them was the safer, smarter option. Turns out, it cost me more. - Carol
Recent Booking.com customer price match experiences
Official Booking.com Price Match Policies & Support Links
- 📄 Price Match Policy: Booking.com – We Price Match Terms
- 💬 Claim Form: Via your booking confirmation or account → “Found this room cheaper somewhere else?”
- 📞 Customer Service Portal: Booking.com Support
- 📚 Terms Section B7: Covers full price match criteria and conditions
Booking.com Price Match FAQs
What does Booking.com consider a valid price match?
To qualify for a price match, the cheaper rate must exactly match your Booking.com reservation. That means same hotel, room type, dates, guest count, and cancellation policy. The price must also be publicly available online with no login or membership required. Third-party "Partner Deals" or coupon-based discounts are not eligible. This policy lets you book early with confidence and still benefit if prices drop later.
How do I submit a Booking.com price match claim?
Submit your claim via your Booking.com booking confirmation by clicking “Found this room cheaper somewhere else?” Include the URL of the cheaper offer-it must be live and bookable. Alternatively, you can contact customer service to handle it for you. The sooner you submit, the better, as price match claims won’t be approved if the cheaper offer disappears before verification.
What types of deals will Booking.com refuse to price match?
Booking.com won’t match rates from opaque deals (like Hotwire Hot Rates), loyalty or membership prices, bundled packages, or third-party “Partner Deals.” Screenshots alone aren’t enough unless they include all booking details. Prices must match in currency and inclusions (e.g., breakfast, taxes). The goal is a fair, like-for-like comparison that’s visible to all consumers.
Can I use a screenshot as proof for a Booking.com price match?
A screenshot can support your claim but isn’t required. The main requirement is a valid URL link to the cheaper offer that Booking.com can verify online. If you do provide a screenshot, make sure it clearly shows the room type, price, dates, and all included conditions. This helps speed up approval-especially for large price differences.
You paid more than you should have. Don’t let that slide.
Take 2 minutes to check your rights, we’ll help you act if you're eligible.