Not sure if you can return your Lenovo purchase?
Can you return an item to Lenovo? Check eligibility first
Lenovo Australia allows returns within a 7-day change-of-mind period, provided the item is undamaged and in its original condition. Key conditions to keep in mind:
- 7-Day Window: Returns must be requested within 7 calendar days of delivery.
- Original Condition & Packaging: Include all original accessories, documentation, and packaging.
- One Product per Order: Lenovo allows only one change-of-mind return per order.
- Exclusions: Items not eligible include servers, data centre equipment, clearance or sale items, software, digital goods, Lenovo services, and third-party products or peripherals. Faulty items follow different warranty rules rather than this discretionary policy.
How to return an item to Lenovo
Follow these straightforward steps for an efficient return:
- Start Immediately: Log in to Lenovo’s Order Support page or call 13 LENOVO (13 536686) within the 7-day window.
- Submit Request: Complete your return request via the Order Lookup portal. Provide your order details and the reason for return.
- Follow Instructions: Lenovo will confirm your request, provide return shipping labels, and arrange a courier pickup.
- Pack Securely: Include all accessories, manuals, and original packaging. Securely seal the package and attach Lenovo’s provided shipping label.
- Courier Handover: Lenovo’s courier picks up the package (or you’ll drop it at a designated depot). Keep tracking receipts handy.
- Await Refund: Once inspected and approved, Lenovo processes your refund to your original payment method.
Lenovo return timeframes and item conditions
Important conditions to ensure your return goes smoothly:
- Strict 7-Day Window: You must initiate your return within 7 days of receiving the product.
- Product Condition: Items must be undamaged and resalable (no signs of wear or damage).
- Original Packaging: Keep original packaging intact and return exactly as received.
- Restocking Fee: Lenovo charges a 20% restocking fee for change-of-mind returns, deducted from your refund (e.g., $200 deducted from a $1000 refund).
- One Item per Order Limit: Only one item can be returned per order under this policy.
Note: Beyond 7 days, returns are limited to warranty claims or faulty goods under Australian Consumer Law.
Who pays for Lenovo return shipping?
Lenovo covers all return shipping costs if your return request is approved. They’ll arrange a courier pickup at their expense, provided you follow their authorisation process.
However, note:
- A 20% restocking fee applies for non-defective, change-of-mind returns, deducted directly from your refund. No additional shipping costs apply beyond this fee.
- If Lenovo sent the wrong item or if the product was defective on arrival (DOA), the restocking fee typically does not apply.
Lenovo refunds after a return - how and when you’ll get your money back
Lenovo refunds your original payment method once your returned item passes inspection:
- Processing Timeline: Usually 1–2 weeks from when Lenovo receives your returned item.
- Refund Method: Issued directly to your original payment method (credit card, PayPal, financing accounts).
- Restocking Fee Deduction: 20% deducted for discretionary returns, so expect approximately 80% of your original purchase price back.
- Notification: Lenovo sends an email confirmation when your refund is initiated.
Refunds generally show in your account within 5–10 business days, depending on your financial institution. Contact Lenovo support or your bank if you don’t see your refund in this timeframe.
Lenovo cases submitted through Ajust
I spent months trying to get my new ThinkPad working with mobile data, following every instruction and even buying two extra WWAN cards. When nothing worked and Lenovo refused to take the laptop back, I felt completely stuck. I just wanted to return it and get my money back for something that never worked as promised. - Roland
My brand-new Yoga Slim started overheating and giving off a burning smell after just a few months. It was repaired twice but came back with the same issue. I’ve been waiting weeks now, and Lenovo still won’t approve a refund. I just want a return for something that clearly isn’t safe. - Ella
I was promised a refund for a faulty Lenovo laptop months ago, but no one has ever picked it up. I’ve sent emails, escalated the issue, and still nothing. It shouldn’t take this long to return a product that Lenovo already agreed to refund. - Sandra
Customer experiences with Lenovo returns
Smooth Return & Quick Refund: Several Lenovo customers noted a smooth, hassle-free process when following the policy precisely. A Reddit user highlighted returning a Lenovo Legion laptop within the allowed window, receiving a refund in approximately two weeks without complications.
Restocking Fee Surprises: Some customers were unaware of Lenovo’s 20% restocking fee, leading to disappointment. An Australian tech forum user shared frustration about this fee, noting it made returns seem less worthwhile. Be sure to factor in this fee before initiating a return.
Accessory Return Challenges: Lenovo-branded accessories and third-party products aren’t eligible for discretionary returns. Customers have reported confusion, as Lenovo directed them to third-party manufacturers instead. Check Lenovo’s exclusions before attempting a return to avoid surprises.
Lenovo Return FAQs
Can I return a Lenovo product in Australia if I change my mind?
Yes, Lenovo Australia allows change-of-mind returns within seven days of delivery. The item must be undamaged, in its original packaging, and include all accessories. Only one product per order can be returned, and a 20% restocking fee applies. This return option excludes servers, clearance items, software, and third-party goods. After inspection, approved refunds go back to your original payment method within about two weeks.
Who pays for shipping when I return a Lenovo product?
Lenovo covers all shipping costs for approved returns. They’ll email a prepaid label and schedule a courier pickup at no cost to you. The only fee you’ll face is the 20% restocking deduction for change-of-mind returns. If the product arrived faulty or incorrect, Lenovo waives the restocking fee entirely.
What should I do before sending my Lenovo item back?
Start your return immediately through Lenovo’s Order Support page or by calling 13 LENOVO within seven days. Pack the product securely with all manuals, accessories, and original packaging. Attach Lenovo’s shipping label and hand it to the courier or depot as instructed. Keeping your receipt and tracking details helps avoid refund delays and supports proof of eligibility.
How long does Lenovo take to process refunds after a return?
Refunds usually take one to two weeks after Lenovo receives and inspects your return. You’ll be notified by email once processing starts, and funds appear in your original payment account within 5–10 business days. If the refund doesn’t arrive within that window, contact Lenovo or your bank for an update.
Official Lenovo Returns Resources & Links
- Lenovo Australia Returns Policy (Change of Mind)
(Detailed terms, exclusions, and fees in Lenovo’s official policy.) - Lenovo Order Lookup & Return Portal
(Initiate returns, track orders, and manage refunds online.) - Lenovo Customer Support (Post-Sales)
(Call or access live chat support.) - Lenovo Australia Shopping FAQs
(Quick reference to common shipping, returns, and refund questions.)
Every day you wait, your refund gets harder.
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