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Lenovo

's return policy?

Lenovo Australia allows returns within a 7-day change-of-mind period, provided the item is undamaged and in its original condition. Key conditions to keep in mind:

• 7-Day Window: Returns must be requested within 7 calendar days of delivery.
  
  
• Original Condition & Packaging: Include all original accessories, documentation, and packaging.
  
  
• One Product per Order: Lenovo allows only one change-of-mind return per order.
  
  
• Exclusions: Items not eligible include servers, data centre equipment, clearance or sale items, software, digital goods, Lenovo services, and third-party products or peripherals. Faulty items follow different warranty rules rather than this discretionary policy.
  

Follow these straightforward steps for an efficient return:

1. Start Immediately: Log in to Lenovo’s Order Support page or call 13 LENOVO (13 536686) within the 7-day window.
   
   
2. Submit Request: Complete your return request via the Order Lookup portal. Provide your order details and the reason for return.
   
   
3. Follow Instructions: Lenovo will confirm your request, provide return shipping labels, and arrange a courier pickup.
   
   
4. Pack Securely: Include all accessories, manuals, and original packaging. Securely seal the package and attach Lenovo’s provided shipping label.
   
   
5. Courier Handover: Lenovo’s courier picks up the package (or you’ll drop it at a designated depot). Keep tracking receipts handy.
   
   
6. Await Refund: Once inspected and approved, Lenovo processes your refund to your original payment method.
   

Important conditions to ensure your return goes smoothly:

• Strict 7-Day Window: You must initiate your return within 7 days of receiving the product.
  
  
• Product Condition: Items must be undamaged and resalable (no signs of wear or damage).
  
  
• Original Packaging: Keep original packaging intact and return exactly as received.
  
  
• Restocking Fee: Lenovo charges a 20% restocking fee for change-of-mind returns, deducted from your refund (e.g., $200 deducted from a $1000 refund).
  
  
• One Item per Order Limit: Only one item can be returned per order under this policy.
  
  

Note: Beyond 7 days, returns are limited to warranty claims or faulty goods under Australian Consumer Law.

Lenovo covers all return shipping costs if your return request is approved. They’ll arrange a courier pickup at their expense, provided you follow their authorisation process.

However, note:

• A 20% restocking fee applies for non-defective, change-of-mind returns, deducted directly from your refund. No additional shipping costs apply beyond this fee.
  
  
• If Lenovo sent the wrong item or if the product was defective on arrival (DOA), the restocking fee typically does not apply.
  

Lenovo refunds your original payment method once your returned item passes inspection:

• Processing Timeline: Usually 1–2 weeks from when Lenovo receives your returned item.
  
  
• Refund Method: Issued directly to your original payment method (credit card, PayPal, financing accounts).
  
  
• Restocking Fee Deduction: 20% deducted for discretionary returns, so expect approximately 80% of your original purchase price back.
  
  
• Notification: Lenovo sends an email confirmation when your refund is initiated.
  
  

Refunds generally show in your account within 5–10 business days, depending on your financial institution. Contact Lenovo support or your bank if you don’t see your refund in this timeframe.