Bought something from Specsavers that broke too soon?
What does Specsavers's warranty cover?
Specsavers Australia offers robust protection across eyewear and hearing aids:
- Glasses: All prescription glasses come with a 2-Year Quality Guarantee covering manufacturing or material defects. Plus, a 100% Satisfaction Guarantee applies for the first 3 months. If you’re not happy, Specsavers will repair, replace, or refund at no cost. Multifocal wearers also enjoy a 3-month comfort guarantee, with options to switch to bifocals or two pairs of single-vision glasses if adjustment proves difficult.
- Hearing Aids: Every device includes a 4-Year Warranty for defects in design or materials, alongside 12 months of free aftercare. Like glasses, hearing aids come with a 90-day satisfaction guarantee for risk-free use.
All warranties are in addition to your Australian Consumer Law rights, meaning you’re always protected if a product isn’t of acceptable quality or fails prematurely.
How to claim a warranty with Specsavers
Making a claim is designed to be hassle-free:
- Visit a Store: Bring your item (glasses or hearing aids) and proof of purchase to any Specsavers. Staff assess the product on the spot and often fix minor issues immediately.
- Contact Customer Service: For online orders or if you can’t reach a store, use the online contact form or call 1800 074 171. You may be asked to email photos and your order number. Specsavers covers postage for returns on faulty products.
- Hearing Aid Claims: Return to the audiology centre where purchased. Covered faults are repaired or replaced at no charge. Free aftercare covers check-ups in the first year.
Approved claims result in repair, replacement, or refund, with Specsavers staff guiding you through the best resolution.
Exclusions & limitations - when Specsavers's warranty doesn't apply
Not everything is covered under the guarantee. Exclusions include:
- Accidental damage or misuse (e.g., sitting on glasses, water damage to hearing aids).
- Normal wear and tear (scratched lenses, faded coatings, stretched hinges).
- Repairs or modifications by unauthorised providers.
- Loss or theft of products.
- Claims made outside the warranty period (2 years for glasses, 4 years for hearing aids).
Specsavers staff may occasionally offer goodwill solutions, but official coverage only applies to manufacturing defects.
Required documentation for Specsavers warranty claims
To make the process smooth, bring:
- Proof of purchase (receipt, invoice, or online order confirmation).
- The product itself, in original condition.
- Order number (for online purchases).
- Description of the issue (helpful to include photos if claiming remotely).
- Personal ID (sometimes requested for high-value hearing aid claims).
How long does the warranty claim process take with Specsavers?
- In-store assessments: Immediate, with minor fixes often completed the same day.
- Repairs or replacements: Typically 1–2 weeks, depending on stock and lab processing.
- Hearing aid repairs: Minor issues fixed in a day, major repairs may take 1–3 weeks.
- Refunds: Processed via the original payment method, usually appearing within 3–5 business days.
- Mail-in claims: Expect 1.5–3 weeks including postage times.
Specsavers cases submitted through Ajust
After my daughter’s ophthalmologist confirmed her myopia had progressed and prescribed new lenses on 7 May 2025, Specsavers Riverton told us her MiyoSmart prescription did not need replacing. This directly contradicts the specialist and prevents a manufacturer warranty replacement. I want the lenses replaced under warranty and an apology for the misleading advice. - Sajib
I ordered sunglasses in March but they were made as regular glasses and my multifocal lenses left me struggling to see. Even though the glasses were under warranty I ended up paying $100 for a new frame and upgraded lenses, then was given the lenses in the wrong frame when I collected them. I want compensation for the repeated inconvenience and the unresolved issue. - Devika
I collected a twin hearing aid ordered 14 November and found a major fault at home. Staff promised to call for follow-up and to replace the left unit, but I received no call or email and had to make my own booking; an SMS later asked me to ring them. I want a working replacement covered and much better communication. - Malcolm
I bought hearing aids in May 2024 and from the start I struggled to hear words clearly. Even after several adjustments they still don’t work properly, and it has affected my day-to-day communication. Since the devices have never performed the way they should, I’m asking for a refund so I can replace them with something that actually meets my needs. - Peter
Recent Specsavers customer warranty experiences
Positive experiences: Customers highlight quick, stress-free replacements and professional staff.
Denied claims: Some reported refusals when damage was deemed misuse (e.g., loose screws blamed on handling).
Out-of-warranty frustrations: After 2 years, free coverage ends and customers often pay for fixes.
Official Specsavers Warranty Policies & Support Links
Specsavers Warranty FAQs
Does Specsavers cover accidental damage under its glasses or hearing aid warranty?
No, accidental damage isn’t covered under Specsavers’ warranty for glasses or hearing aids. Coverage applies only to manufacturing or material defects. If your product was broken through daily use or mishaps like drops or water exposure, you’ll likely need to pay for repairs. This helps you understand quickly whether it’s worth starting a warranty claim or going straight to a repair or replacement option.
How do I know if my Specsavers glasses or hearing aids are still under warranty?
You’re covered for 2 years on glasses and 4 years on hearing aids from the date of purchase. If you’re unsure, check your receipt or online order confirmation. Knowing your purchase date saves time and helps you lodge a claim before the window closes, especially if your issue might be a manufacturing fault rather than normal wear and tear.
What should I bring to a Specsavers store to get a warranty repair or replacement?
You’ll need the product itself and proof of purchase to start a warranty claim. Specsavers may also ask for photos or your order number for online purchases. Bringing everything upfront means faster assessment and increases your chance of same-day fixes, which is especially helpful if you’re juggling family schedules or tight work hours.
How long does a typical Specsavers warranty repair or replacement take?
Most in-store assessments are instant, with simple repairs done the same day. Replacements or lab repairs usually take 1–2 weeks. Hearing aid repairs can be same-day for minor fixes but may take up to 3 weeks for major work. Understanding timings helps you plan ahead—especially if the item is something you rely on every day.
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