Bought something from

Specsavers

that broke too soon?

 Specsavers Australia offers robust protection across eyewear and hearing aids:

• Glasses: All prescription glasses come with a 2-Year Quality Guarantee covering manufacturing or material defects. Plus, a 100% Satisfaction Guarantee applies for the first 3 months. If you’re not happy, Specsavers will repair, replace, or refund at no cost. Multifocal wearers also enjoy a 3-month comfort guarantee, with options to switch to bifocals or two pairs of single-vision glasses if adjustment proves difficult.
  
  
• Hearing Aids: Every device includes a 4-Year Warranty for defects in design or materials, alongside 12 months of free aftercare. Like glasses, hearing aids come with a 90-day satisfaction guarantee for risk-free use.
  
  

All warranties are in addition to your Australian Consumer Law rights, meaning you’re always protected if a product isn’t of acceptable quality or fails prematurely.

 Making a claim is designed to be hassle-free:

1. Visit a Store: Bring your item (glasses or hearing aids) and proof of purchase to any Specsavers. Staff assess the product on the spot and often fix minor issues immediately.
   
   
2. Contact Customer Service: For online orders or if you can’t reach a store, use the online contact form or call 1800 074 171. You may be asked to email photos and your order number. Specsavers covers postage for returns on faulty products.
   
   
3. Hearing Aid Claims: Return to the audiology centre where purchased. Covered faults are repaired or replaced at no charge. Free aftercare covers check-ups in the first year.
   
   

Approved claims result in repair, replacement, or refund, with Specsavers staff guiding you through the best resolution.

 Not everything is covered under the guarantee. Exclusions include:

• Accidental damage or misuse (e.g., sitting on glasses, water damage to hearing aids).
  
  
• Normal wear and tear (scratched lenses, faded coatings, stretched hinges).
  
  
• Repairs or modifications by unauthorised providers.
  
  
• Loss or theft of products.
  
  
• Claims made outside the warranty period (2 years for glasses, 4 years for hearing aids).
  

Specsavers staff may occasionally offer goodwill solutions, but official coverage only applies to manufacturing defects.

To make the process smooth, bring:

• Proof of purchase (receipt, invoice, or online order confirmation).
  
  
• The product itself, in original condition.
  
  
• Order number (for online purchases).
  
  
• Description of the issue (helpful to include photos if claiming remotely).
  
  
• Personal ID (sometimes requested for high-value hearing aid claims).
  

• In-store assessments: Immediate, with minor fixes often completed the same day.
  
  
• Repairs or replacements: Typically 1–2 weeks, depending on stock and lab processing.
  
  
• Hearing aid repairs: Minor issues fixed in a day, major repairs may take 1–3 weeks.
  
  
• Refunds: Processed via the original payment method, usually appearing within 3–5 business days.
  
  
• Mail-in claims: Expect 1.5–3 weeks including postage times.