Bought something from

Lorna Jane

that broke too soon?

Lorna Jane’s Performance Promise ensures that all activewear is free from manufacturing faults and workmanship defects. Coverage applies to:

• Faulty stitching or seams.
  
  
• Fabric or material defects.
  
  
• Other manufacturing issues that appear during normal active use.
  
  

For example, the popular Amy Leggings are backed by a 12-month quality assurance under the Active Advantage program.

Normal wear-and-tear, misuse, or damage caused by not following care instructions are not covered. This warranty is in addition to your consumer rights under Australian law, which may entitle you to a remedy even outside of the standard period.

1. Inspect & prepare: Stop using the item and gather proof of purchase (receipt, order email, or bank statement). Take clear photos of the defect.
   
   
2. Contact Customer Care: Use Live Chat on the Lorna Jane website (9am–5pm AEST weekdays) or email their support team. Provide order details and photos.
   
   
3. In-store option: Bring your item and receipt to a Lorna Jane store. Staff will assess on the spot.
   
   
4. Assessment: Lorna Jane inspects the product to determine if it’s a manufacturing fault.
   
   
5. Resolution: If approved, remedies include replacement, exchange, credit, or refund. In-store, this can be immediate. Online claims may require mailing the item back with a prepaid return label.
   
   
6. Follow-up: You’ll receive email confirmation when your claim is processed. If delayed, follow up with Customer Care and your case number.
   

Warranty claims may be denied if the issue is due to:

• Normal wear-and-tear (fabric pilling, fading from repeated washing).
  
  
• Improper care (ignoring wash instructions, misuse).
  
  
• Accidental damage (tears from snagging, stretching beyond intended use).
  
  
• Alterations or modifications (hemming or tailoring garments).
  
  
• No proof of purchase.
  
  
• Items from unauthorized sellers (must be purchased directly from Lorna Jane or approved stockists).
  

The warranty only covers genuine manufacturing faults and requires validation by Lorna Jane’s team.

Be ready with:

• Proof of purchase – receipt, order confirmation, or bank statement. (Loyalty members may have purchases retrieved from their account.)
  
  
• Product details – style name/number and photos clearly showing the defect.
  
  
• Warranty program info – e.g. Active Advantage coverage if applicable.
  
  
• Personal details – name, contact info, and shipping address for replacements.
  
  
• Return form (if mailing) – include order number and defect description.
  
  

📌 Missing receipts are the most common barrier. Keep your purchase records safe or stored digitally.

• In-store claims: Often resolved same day with an on-the-spot replacement or refund.
  
  
• Online/mail-in claims: Allow 2–4 weeks total, including postage and assessment. Processing after item arrival typically takes a few business days to 2 weeks.
  
  
• Communication: Expect confirmation emails at key steps. If no update within a week of return delivery, follow up with Customer Care.
  

Lorna Jane aims to handle claims quickly so you can get back into your activewear without delay.