Experiencing

Bankwest

outages? You’re not alone.

Want to confirm if Bankwest is down? Here’s where to check:

• Bankwest Status Page: Visit Bankwest’s Payments Services Availability and Outages page. While it primarily lists historical uptime and quarterly reports, major live outages are typically posted on the login screen or support homepage.
  
  
• Bankwest Social Media: Check @Bankwest on X or their Facebook page. Bankwest actively posts real-time service updates, including timestamps when outages are resolved.
  
  
• Downdetector – Bankwest: See Downdetector for live user reports. A spike in comments like “can’t log in” may indicate an active issue, but always verify via Bankwest’s official channels.
  

These sources are regularly updated, especially during incidents, so keep them handy for rapid updates.

If Bankwest hasn’t announced an outage but you’re having issues, here’s how to report it safely:

• Phone (24/7): Call 13 17 19 within Australia, or +61 8 9488 6096 from overseas. Support will confirm if it’s a known problem or log the issue with their tech team.
  
  
• Bankwest App – Message Us: Tap “Message us” inside the app to securely chat with support, available 24/7. You’ll get a reply via app notification. This is ideal if you prefer not to call.
  
  
• Web Contact Form or Email: Visit the “Contact Us” section on Bankwest’s website to submit a form or email. For urgent outages, phone or app chat is faster.
  
  
• Social Media (X/Facebook) DM: Message @Bankwest on X or comment on their posts to start a support interaction. Keep it general publicly, then move to private chat for specifics.
  

🛑 Important: Don’t share sensitive banking info publicly. Use only Bankwest’s verified contact channels to report service issues.

Here’s a summary of notable Bankwest outages over the past year:

• August 27, 2024 – App & Online Banking Down: Customers couldn’t log in for several hours. Bankwest acknowledged the issue and had it resolved by midday. Likely a backend fault.
  
  
• November 1, 2024 – Major Disruption: A broader industry issue impacted Bankwest and CBA systems. Internet banking and the app were offline for several hours, resolved by 5:00pm AWST.
  
  
• Late November 2024 – Login Glitch: A brief disruption impacted hundreds of users. It appeared during a broader system transition as Bankwest moved to digital-only banking.
  
  
• March 14, 2025 – Payment Processing Issue: Customers faced delays making or receiving payments via Osko. By 1:40pm AWST, Bankwest confirmed the issue was fixed.
  
  

🔍 Root Causes: Most outages were tied to internal system upgrades or infrastructure faults. One Q1 2025 report noted a 2+ hour card payment outage due to a third-party service disruption.

Bankwest typically resolves outages within 2 to 5 hours, depending on severity:

• Minor Issues: If only some customers are affected, expect a resolution in under an hour, sometimes silently fixed behind the scenes.
  
  
• App/Online Banking Outages: Issues impacting all customers are generally resolved same day, often within a 2–4 hour window. For example, the November 1, 2024 outage was resolved within about 3 hours.
  
  
• Payment Glitches: The March 14, 2025 payment fault was resolved in ~5 hours, including queue clearing and transaction confirmation.
  
  

Bankwest posts real-time “RESOLVED” updates via social channels within minutes of confirmation. They’re backed by Commonwealth Bank Group’s infrastructure and boast 99.45% online uptime as of Q1 2025 - meaning issues are rare and short-lived.

• 🔗 Bankwest Payments Availability & Outage Page
  
  
• 📞 General Support – 13 17 19
  
  
• 📱 Bankwest App – “Message Us” – 24/7 secure chat
  
  
• 📘 Facebook: Bankwest
  
  
• 📱 Twitter/X: @Bankwest
  
  
• 📉 Downdetector – Bankwest
  
  
• 🔗 CommBank Status Page – for shared system-wide updates