Trying to cancel

Bunnings

? Avoid the runaround.

 Bunnings allows customers to cancel almost any online order before it’s completed.

✅ Online orders: You can cancel anytime before pickup or dispatch for a full refund. This applies to both delivery and Click & Collect orders.

✅ Click & Collect orders: If you don’t collect within five days, Bunnings will automatically cancel and refund your order. You can also call to cancel sooner.

⚠️ Special orders & custom items: If your item is made-to-order or custom-cut, cancellation may depend on whether production has begun. Once a supplier starts work, you may forfeit a deposit or incur a restocking fee.

🧰 Installations or Hire: For installation or tool hire bookings, cancellation is typically allowed up until the service begins. Some third-party providers may have specific timeframes or small admin fees.

Summary: Most Bunnings orders can be cancelled freely up until dispatch or pickup. Custom or special-made goods are the exception, so cancel early to ensure a full refund.

 Cancelling a Bunnings order is simple. You can do it by phone, email, or in-store.

Step-by-step:
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1️⃣ Find your order details:
Grab your order number from the confirmation email and note the email address used for purchase.

2️⃣ Call Customer Support (fastest):
Call 1800 797 586 – available Mon–Fri 7 am–8 pm, Sat–Sun 7 am–7 pm AEDT.
Ask to cancel your order and provide your order number. Cancellations are processed on the spot.

3️⃣ Or email:
✉️ customersupport@bunnings.com.au
Include your name, order number, and a simple request:

“Please cancel order #123456 for a full refund.”
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You’ll receive an email confirmation once processed.

4️⃣ Click & Collect option:
You can also call your local store directly (store phone number is in your order email). If uncollected, the order auto-cancels after five days.

5️⃣ Special orders:
Contact the store’s Special Orders desk or call the 1800 number. If manufacturing hasn’t started, they’ll cancel and refund in full.

💬 Tip: Always request an email confirmation — this speeds up refunds and gives you written proof.

 Bunnings doesn’t enforce strict time limits, but timing affects how quickly your refund is processed.

• Cancel before dispatch or pickup: Full refund, no complications.
  
  
• Same-day cancellation: Works best. Most orders can be stopped before shipping.
  
  
• Click & Collect: Auto-cancels if uncollected after five days (refund follows).
  
  
• Special orders: Cancel within the first 24–48 hours to ensure the supplier hasn’t started work.
  
  
• After dispatch: You can still call to cancel. If delivery is in progress, Bunnings may intercept or help arrange a return.
  
  

💡 No fees apply even for last-minute cancellations. Bunnings will refund you in full.

 There are no cancellation fees for regular Bunnings orders.

Standard orders:

• 100 % refund including delivery fees if the order is cancelled before shipment.
  
  
• No restocking or admin charges.
  
  

Special orders:

• May incur supplier restocking or production fees only if manufacturing has begun.
  
  
• Deposits are usually refunded if work hasn’t started. Ask your store for details.
  
  

Marketplace sellers:
Orders from third-party sellers via Bunnings Marketplace should follow the same no-fee policy for pre-dispatch cancellations. If a seller resists, contact Bunnings support — they’ll step in.