Trying to cancel Bunnings? Avoid the runaround.
Can you cancel your Bunnings subscription? Check eligibility and conditions
Bunnings allows customers to cancel almost any online order before it’s completed.
✅ Online orders: You can cancel anytime before pickup or dispatch for a full refund. This applies to both delivery and Click & Collect orders.
✅ Click & Collect orders: If you don’t collect within five days, Bunnings will automatically cancel and refund your order. You can also call to cancel sooner.
⚠️ Special orders & custom items: If your item is made-to-order or custom-cut, cancellation may depend on whether production has begun. Once a supplier starts work, you may forfeit a deposit or incur a restocking fee.
🧰 Installations or Hire: For installation or tool hire bookings, cancellation is typically allowed up until the service begins. Some third-party providers may have specific timeframes or small admin fees.
Summary: Most Bunnings orders can be cancelled freely up until dispatch or pickup. Custom or special-made goods are the exception, so cancel early to ensure a full refund.
How to cancel a Bunnings subscription, service or order
Cancelling a Bunnings order is simple. You can do it by phone, email, or in-store.
Step-by-step:
1️⃣ Find your order details:
Grab your order number from the confirmation email and note the email address used for purchase.
2️⃣ Call Customer Support (fastest):
Call 1800 797 586 – available Mon–Fri 7 am–8 pm, Sat–Sun 7 am–7 pm AEDT.
Ask to cancel your order and provide your order number. Cancellations are processed on the spot.
3️⃣ Or email:
✉️ customersupport@bunnings.com.au
Include your name, order number, and a simple request:
“Please cancel order #123456 for a full refund.”
You’ll receive an email confirmation once processed.
4️⃣ Click & Collect option:
You can also call your local store directly (store phone number is in your order email). If uncollected, the order auto-cancels after five days.
5️⃣ Special orders:
Contact the store’s Special Orders desk or call the 1800 number. If manufacturing hasn’t started, they’ll cancel and refund in full.
💬 Tip: Always request an email confirmation — this speeds up refunds and gives you written proof.
How long does a Bunnings cancellation take?
Bunnings doesn’t enforce strict time limits, but timing affects how quickly your refund is processed.
- Cancel before dispatch or pickup: Full refund, no complications.
- Same-day cancellation: Works best. Most orders can be stopped before shipping.
- Click & Collect: Auto-cancels if uncollected after five days (refund follows).
- Special orders: Cancel within the first 24–48 hours to ensure the supplier hasn’t started work.
- After dispatch: You can still call to cancel. If delivery is in progress, Bunnings may intercept or help arrange a return.
💡 No fees apply even for last-minute cancellations. Bunnings will refund you in full.
Bunnings cancellation fees and final charges – what to expect
There are no cancellation fees for regular Bunnings orders.
Standard orders:
- 100 % refund including delivery fees if the order is cancelled before shipment.
- No restocking or admin charges.
Special orders:
- May incur supplier restocking or production fees only if manufacturing has begun.
- Deposits are usually refunded if work hasn’t started. Ask your store for details.
Marketplace sellers:
Orders from third-party sellers via Bunnings Marketplace should follow the same no-fee policy for pre-dispatch cancellations. If a seller resists, contact Bunnings support — they’ll step in.
Bunnings cases submitted through Ajust
I placed a Click & Collect order for $398.86 and was surprised to receive an email saying it was cancelled with no explanation. My money is now pending and unavailable, and after waiting on hold I was told this happens often. I just want my funds released and a clear reason for the cancellation. - Glenys
I ordered a pruner set and lopper expecting metro delivery in three days, but after nine days with no updates despite repeated emails and calls, I no longer want the items. I asked for a full refund of $18.56 plus $50 for the time and inconvenience and just need my cancellation processed. - Narendra
I ordered an Echo Show 8 expecting delivery in 4–7 days, but after 11 days with no replies to my emails I went to the store and was told it was out of stock. They said I could wait until June or cancel my order. I was never contacted and just want the order I paid for. - Van
I paid for my order and then received a text saying the item was out of stock, even though your website still showed it available. Now I have to wait 3–5 days for a refund after Bunnings accepted my payment. The whole situation feels misleading and frustrating. - Christopher
Consumer experiences with Bunnings cancellations
Fast and friendly: Many customers report cancelling orders in one quick call, with refunds landing in 2–3 days.
Automatic refunds: Click & Collect customers love the auto-cancel feature. Refunds happen without chasing customer support.
Special-order caution: A few users who ordered custom products learned that deposits might be kept once production starts. Cancellation timing matters.
Bunnings Cancellation FAQs
Can I cancel a Bunnings online order before it’s shipped or picked up?
Yes — you can cancel most Bunnings online orders any time before dispatch or pickup for a full refund. Call Bunnings customer support (1800 797 586) or email customersupport@bunnings.com.au
What’s the fastest way to cancel a Bunnings order and get proof of refund?
Phone support is fastest: call 1800 797 586 during listed hours and request cancellation with your order number. Provide the email used for purchase so they can locate your order quickly. Ask explicitly for an email confirmation of cancellation and refund to have written proof; if it’s Click & Collect you can also call your local store (number in your order email) to cancel immediately.
Will Bunnings charge cancellation or restocking fees?
Not for standard orders cancelled before dispatch — you’ll receive a full refund including delivery fees. Bunnings generally doesn’t apply cancellation fees for regular stock items. However, if an order is a special/custom item and production has started, supplier restocking or production fees may apply, and deposits could be withheld; always check the Special Orders desk or your order terms before cancelling.
How do cancellations work for special orders, installations, or tool hire?
Special or custom-made items depend on whether production has begun — cancel before supplier work starts for a full refund; otherwise you may forfeit a deposit or incur fees. Installations and tool hires are usually cancellable up to the start time, but third-party providers may have specific timeframes or small admin charges. Contact the Special Orders desk, installation team, or hire provider immediately for exact eligibility and timelines.
Tried to cancel but Bunnings made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.