I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alysia
Your guide to resolving complaints with airlines.
We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.
Start by finding your provider or your issue.
Airline
Refund discrepancy
Closed
30/11/2023
Sent
1/12/2023
Refund discrepancy
Submitted for
Alysia
Closed
November 30, 2023
Airline
Ff transfer delay
Closed
30/11/2023
Sent
21/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mary
Ff transfer delay
Submitted for
Mary
Closed
November 30, 2023
Airline
Refund or credit
Closed
20/11/2023
Sent
20/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Belinda
Refund or credit
Submitted for
Belinda
Closed
November 20, 2023
Airline
Access to lounge
Closed
6/12/2023
Sent
12/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatimah
Access to lounge
Submitted for
Fatimah
Closed
December 6, 2023
Airline
Cancelled flight
Closed
27/11/2023
Sent
11/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kristina
Cancelled flight
Submitted for
Kristina
Closed
November 27, 2023
Airline
Refund
Closed
22/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Amanda
Refund
Submitted for
Amanda
Closed
November 22, 2023
Airline
Rude and careless customer service, lack of assistance with ticket changes
Closed
29/10/2023
Sent
17/10/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Maryam
Rude and careless customer service, lack of assistance with ticket changes
Submitted for
Maryam
Closed
October 29, 2023
Airline
Lost bunch of keys
Closed
26/10/2023
Sent
12/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
William (Bill)
Lost bunch of keys
Submitted for
William (Bill)
Closed
October 26, 2023
Airline
refund not received
Closed
5/10/2023
Sent
3/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Waeil
refund not received
Submitted for
Waeil
Closed
October 5, 2023
Airline
issue with Qantas
Closed
11/10/2023
Sent
22/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Caitlin
issue with Qantas
Submitted for
Caitlin
Closed
October 11, 2023
Airline
Missing e-ticket after payment
Closed
21/9/2023
Sent
21/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kay
Missing e-ticket after payment
Submitted for
Kay
Closed
September 21, 2023
Airline
Lost bags
Closed
2/10/2023
Sent
19/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
David
Lost bags
Submitted for
David
Closed
October 2, 2023
Airline
booking error
Closed
29/9/2023
Sent
18/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stuart
booking error
Submitted for
Stuart
Closed
September 29, 2023
Airline
Other
Closed
18/9/2023
Sent
13/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Thomas
Other
Submitted for
Thomas
Closed
September 18, 2023
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Businesses
Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.
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Air New Zealand
Air New Zealand
Bonza
Bonza
Jetstar
Jetstar
Qantas
Qantas
Rex Airlines
Rex Airlines
Virgin Australia
Virgin Australia
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Airline
Issues
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
01
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
02
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
03
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.
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