Airline complaints

Your guide to resolving complaints with airlines.

We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.

Start by finding your provider or your issue.

Airline complaints we've resolved recently

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Airline

Travel bank payment issue

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Maurice
Airline

Access to lounge denied

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mourad
Airline

Future flight credit transfer

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Katrina
Airline

Flight rescheduling

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sonya
Airline

Cancelled flights, refund not offered

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jan
Airline

Booking changed without consultation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dianne
Airline

Change in ticket class

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Adriana
Airline

Change in departure date

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
FREDERICK
Airline

Delayed and cancelled flight

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Harkiran
Airline

Extra luggage purchased accidentally

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
ANNETTE
Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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Air New Zealand
Air New Zealand
Bonza
Bonza
Jetstar
Jetstar
Qantas
Qantas
Rex Airlines
Rex Airlines
Virgin Australia
Virgin Australia
AirAsia
AirAsia
Bamboo Airways
Bamboo Airways
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How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Get a resolution for your Airline complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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