Airline complaints

Your guide to resolving complaints with airlines.

We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.

Start by finding your provider or your issue.

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Airline complaints we've resolved recently

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Airline

Seat assignment

Closed

19/7/2024

Sent

4/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Carole

Seat assignment

Submitted for

Carole

Closed

July 19, 2024

Airline

Missed flight

Closed

18/7/2024

Sent

3/7/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Andrew

Missed flight

Submitted for

Andrew

Closed

July 18, 2024

Airline

Medical clearance requirement

Closed

5/7/2024

Sent

20/6/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Kathryn

Medical clearance requirement

Submitted for

Kathryn

Closed

July 5, 2024

Airline

Reservation not made

Closed

25/6/2024

Sent

17/6/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Melina

Reservation not made

Submitted for

Melina

Closed

June 25, 2024

Airline

Internet not working

Closed

29/6/2024

Sent

15/6/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Sian

Internet not working

Submitted for

Sian

Closed

June 29, 2024

Airline

Lost luggage

Closed

29/6/2024

Sent

14/6/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Steve

Lost luggage

Submitted for

Steve

Closed

June 29, 2024

Airline

Flight change without consent

Closed

13/6/2024

Sent

13/6/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Bao

Flight change without consent

Submitted for

Bao

Closed

June 13, 2024

Airline

Claim not processed for return leg

Closed

20/6/2024

Sent

13/6/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Nickolas

Claim not processed for return leg

Submitted for

Nickolas

Closed

June 20, 2024

Airline

Dfghjkl;

Closed

16/7/2024

Sent

13/6/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Vonn

Dfghjkl;

Submitted for

Vonn

Closed

July 16, 2024

Airline

Payment error

Closed

11/6/2024

Sent

10/6/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Likhasit

Payment error

Submitted for

Likhasit

Closed

June 11, 2024

Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

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Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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Airline

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

What is the Airline Customer Advocate?

The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Resolve with Ajust

Get a resolution for your Airline complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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As Seen On

Airline complaints

Airline complaints we've resolved recently

Seat assignment

Missed flight

Medical clearance requirement

Reservation not made

Internet not working

Lost luggage

Flight change without consent

Claim not processed for return leg

Dfghjkl;

Payment error

Do you manage complaints for a business?

Businesses

Airline

Issues

Overdrawn Mortgage due to Interest Rate Increase

Faulty ATM Transaction

Overdrawn Mortgage Payments

Faulty ATM Transaction

Overdrawn Mortgage due to Interest Rate Increase

What is the Airline Customer Advocate?

How It Works

Tell your story

Submit your complaint

Get your resolution

Do you have a complaint?

Get a resolution for your Airline complaint