Ff transfer delay
Refund or credit
Access to lounge
Rude and careless customer service, lack of assistance with ticket changes
Lost bunch of keys
refund not received
issue with Qantas
Missing e-ticket after payment
Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.
Read about the issues consumers are facing. Have a different issue? You can still make a complaint.
What is the Airline Customer Advocate?
The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.
How It Works
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.