Apple

 warranty policy – coverage & claims process

Apple’s standard warranty (the Apple One-Year Limited Warranty) covers most Apple-branded products sold in Australia, including iPhones, iPads, Macs, Apple Watches, AirPods, and Apple accessories. Under this warranty, Apple guarantees your device will be free from defects in materials and workmanship for 12 months after purchase. Some products, like the Apple Watch Edition, get a two-year warranty.

Importantly, this warranty exists alongside your rights under Australian Consumer Law (ACL). Under ACL, you may be entitled to free repairs or replacements even after the warranty period ends - especially if the product hasn’t lasted a “reasonable” amount of time.

Apple also offers 90 days of free technical support with new devices. While AppleCare+ provides optional extended coverage (including accidental damage), even without it, you're protected by Apple’s base warranty and ACL provisions.

1. Check Your Coverage: Use Apple’s Check Coverage tool or navigate to your device settings to confirm if your warranty or AppleCare+ is still valid.
   
   
2. Back Up & Prep: Save your data via iCloud or your computer. Turn off "Find My" and remove your passcode if prompted.
   
   
3. Gather Proof: Have your receipt or invoice and your device's serial number ready.
   
   
4. Choose a Support Channel:
   
   
   • Online: Use Apple’s Get Support page to arrange repairs, schedule appointments, or start a mail-in service.
     
     
   • Phone: Call Apple Support Australia at 1300‑321‑456.
     
     
   • In-Store: Visit an Apple Store or Authorised Service Provider after booking a Genius Bar appointment.
     
     
5. Follow Apple’s Process: Apple may offer remote troubleshooting first. If hardware issues are confirmed, they’ll guide you to repair or replace your device via in-store, courier, or Express Replacement (if eligible).
   

• Accidental damage or misuse: Cracked screens, spills, or any physical damage not caused by manufacturing faults are excluded unless you have AppleCare+.
  
  
• Unauthorised repairs: If someone other than Apple or an authorised provider has opened your device, the warranty may be void.
  
  
• Normal wear and tear: Battery ageing, minor scratches, or cosmetic wear aren’t covered.
  
  
• Tampered or stolen devices: Devices with missing serial numbers or Activation Lock can be denied service.
  
  
• Software and third-party issues: Apple doesn’t cover problems caused by apps, operating system glitches, or non-Apple accessories.
  
  
• Region-specific restrictions: Some devices must be serviced in their original country of purchase, particularly iPhones and iPads.
  

To ensure a smooth claim:

• Proof of Purchase: Receipt, invoice, or order confirmation.
  
  
• Device Serial Number: Found in your device settings or original packaging.
  
  
• Issue Description: Include photos, error messages, and dates of issue.
  
  
• Photo ID: May be required when picking up your device or replacement.
  

• Same-Day Triage: A technician diagnoses your device, often on the spot.
  
  
• Standard Repairs (Days 1–5): Common repairs (like screen or battery swaps) are done within a few days, sometimes same-day.
  
  
• Mail-In Turnaround: Usually 5–7 business days, including shipping.
  
  
• Status Updates: You’ll receive email updates, or you can track your claim online via Apple’s Repair Status page.
  
  
• Delays: May occur due to part shortages, peak seasons, or escalated cases.
  
  
• Repair Guarantee: Apple repairs are covered for at least 90 days or the remainder of your original warranty (whichever is longer).