Not sure if you can return your Kogan purchase?
Can you return an item to Kogan? Check eligibility first
Kogan allows returns under specific conditions:
- 14-Day Change of Mind Returns: Available only for Kogan Exclusive Brands (e.g. Kogan, Ovela, Fortis, Certa) and select categories like footwear and apparel.
- Faulty or Not as Described Items: If your product is faulty, damaged, or not as advertised, you are entitled to a repair, replacement, or refund under Australian Consumer Law.
- Exclusions: Certain products, such as personal care items, perishable goods, and custom-made items, cannot be returned for change-of-mind.
Always check the “Warranty & Returns” section on the product page to confirm if your item is eligible for return.
How to return an item to Kogan
- Lodge a Return Request: Log in to your Kogan.com account, navigate to the Help Centre, and select your order to request a return.
- Follow Kogan’s Instructions: If eligible, Kogan will provide a Return Authorization Number and shipping instructions.
- Pack the Item Securely: Use original packaging where possible, including all accessories and manuals.
- Return the Item: Attach the prepaid shipping label (if applicable) and drop off the package at an Australia Post or courier location.
- Track and Confirm: Keep your return tracking number until you receive confirmation that Kogan has processed your refund or replacement.
Kogan return timeframes and item conditions
- Change of Mind: Must be requested within 14 days of delivery, and items must be unused and in original packaging.
- Faulty Products: No strict time limit, but must be reported as soon as possible.
- Return Window: Once approved, items must be shipped back within 10 days.
- Condition Requirements: Products must be resalable (for change-of-mind). Missing parts or damage may result in partial refunds or return refusal.
Who pays for Kogan return shipping?
- Change of Mind Returns: Customers pay return shipping and do not get refunded for original shipping fees.
- Faulty or Incorrect Items: Kogan covers return shipping with a prepaid label or arranged courier pickup.
- Packaging Responsibility: Customers must ensure items are securely packed. Missing packaging does not void returns but may affect their approval.
Kogan refunds after a return - how and when you’ll get your money back
- Change of Mind: Refunds are typically issued as Kogan store credit, not cash.
- Faulty Product Refunds: Refunded via original payment method (credit card, PayPal, Afterpay, etc.).
- Processing Time: Refunds usually appear within 3-5 business days after Kogan receives and inspects the return.
- Partial Refunds: If items are returned in poor condition or missing accessories, Kogan may reduce the refund amount.
Kogan cases submitted through Ajust
I bought shoes from Kogan that were the same brand and size I always wear, but they didn’t fit. I tried to return them for a refund but it’s been really hard to get a response or resolution. - Kay
I ordered a TV thinking it had a built-in DVD player but it doesn’t. I asked to return it straight away so I could buy one that fits what I actually need. Still waiting on an update. - Perry
I bought a refurbished MacBook from Kogan and instead received an iMac. I’ve contacted them multiple times to return it, but after two months I still haven’t received any help or even a response. - Bader
The sofa I bought from Kogan had incorrect measurements listed on the website. It’s not usable because the seat depth is much shorter than described. I expect to return it for a full refund. - Peter
Customer experiences with Kogan returns
Fast Warranty Replacement
A customer returned a faulty $240 electronic item and received a replacement unit within days.
Denied Change-of-Mind Refund Due to Packaging Issues
One buyer tried returning a large TV without the original box and had to negotiate alternative packaging.
Misleading Product Listing Refund
A customer successfully argued that a product description was incorrect, leading to a full refund despite Kogan initially denying the request.
Official Kogan Returns Resources & Links
- Kogan Returns & Warranty Help – Official return policy and process guide.
- Kogan 14-Day Change of Mind Policy – Full details on eligible products.
- Kogan Contact Page – Log in to request returns and refunds.
- Australian Consumer Law – Refunds & Repairs – Know your rights under ACL.
Kogan Return FAQs
Can I return any item to Kogan, or are there restrictions?
You can return items to Kogan, but only if they meet specific conditions. Change-of-mind returns are limited to Kogan Exclusive Brands and select categories like clothing or footwear. Items like personal care, perishables, or custom-made goods are excluded. Always check the product’s “Warranty & Returns” section before assuming eligibility, this is where Kogan confirms what you can and can’t return, especially for change-of-mind requests.
What’s the process to return an item to Kogan?
To return an item to Kogan, you must submit a return request through your account. After approval, Kogan provides instructions and a Return Authorization Number. Pack the item securely, include all accessories, and use the provided shipping label if eligible. Once shipped, track your return and wait for confirmation. This step-by-step process is essential to avoid delays, denials, or refund reductions.
Does Kogan charge for return shipping?
Yes, if you’re returning an item because you changed your mind, you’ll pay for return shipping and won’t be refunded for the original delivery fee. But if your item is faulty, damaged, or incorrect, Kogan covers the return cost, usually by providing a prepaid label or courier. You’re still responsible for securely packaging the item, missing packaging may affect the refund but doesn’t automatically void the return.
How long does it take to get a Kogan refund, and how is it paid?
Refunds from Kogan usually appear 3–5 business days after they receive and inspect your returned item. Faulty items are refunded to your original payment method, while change-of-mind refunds are usually issued as Kogan store credit. If your return is incomplete or the item is damaged, Kogan may reduce your refund. Always check and follow Kogan’s return instructions to avoid refund delays or deductions.
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.