Kogan

 returns policy – how to return items easily

Kogan allows returns under specific conditions:

• 14-Day Change of Mind Returns: Available only for Kogan Exclusive Brands (e.g. Kogan, Ovela, Fortis, Certa) and select categories like footwear and apparel.
• Faulty or Not as Described Items: If your product is faulty, damaged, or not as advertised, you are entitled to a repair, replacement, or refund under Australian Consumer Law.
• Exclusions: Certain products, such as personal care items, perishable goods, and custom-made items, cannot be returned for change-of-mind.

Always check the “Warranty & Returns” section on the product page to confirm if your item is eligible for return.

1. Lodge a Return Request: Log in to your Kogan.com account, navigate to the Help Centre, and select your order to request a return.
2. Follow Kogan’s Instructions: If eligible, Kogan will provide a Return Authorization Number and shipping instructions.
3. Pack the Item Securely: Use original packaging where possible, including all accessories and manuals.
4. Return the Item: Attach the prepaid shipping label (if applicable) and drop off the package at an Australia Post or courier location.
5. Track and Confirm: Keep your return tracking number until you receive confirmation that Kogan has processed your refund or replacement.

1. Change of Mind: Must be requested within 14 days of delivery, and items must be unused and in original packaging.
2. Faulty Products: No strict time limit, but must be reported as soon as possible.
3. Return Window: Once approved, items must be shipped back within 10 days.
4. Condition Requirements: Products must be resalable (for change-of-mind). Missing parts or damage may result in partial refunds or return refusal.

• Change of Mind Returns: Customers pay return shipping and do not get refunded for original shipping fees.
• Faulty or Incorrect Items: Kogan covers return shipping with a prepaid label or arranged courier pickup.
• Packaging Responsibility: Customers must ensure items are securely packed. Missing packaging does not void returns but may affect their approval.

• Change of Mind: Refunds are typically issued as Kogan store credit, not cash.
• Faulty Product Refunds: Refunded via original payment method (credit card, PayPal, Afterpay, etc.).
• Processing Time: Refunds usually appear within 3-5 business days after Kogan receives and inspects the return.
• Partial Refunds: If items are returned in poor condition or missing accessories, Kogan may reduce the refund amount.