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Aldi

refund?

ALDI Australia offers an extremely customer-friendly refund policy, making returns easy and stress-free.

Refund eligibility criteria:

• “Love it or Return it” – 60-Day Guarantee: You can return almost any item within 60 days if you’re not completely satisfied, even for change of mind, for a full refund or replacement.
  
  
• Proof of Purchase: A receipt or bank/card statement is preferred but not strictly required. Refunds without proof may be given at the product’s most recent lowest price.
  
  
• Item Condition & Packaging: Items don't need to be unused or unopened. Opened products are accepted for genuine dissatisfaction. Non-food products should ideally have original packaging and parts, though it's not strictly required.
  
  
• No Major Exclusions: Virtually all products, including groceries and Special Buys, are eligible. Faulty items are refundable even beyond 60 days, covered by consumer law and manufacturer warranties.
  

Follow these simple steps to smoothly process your refund:

• In-Store Returns (Primary Method):
  
  
  • Bring the item and proof of purchase (receipt or bank statement) to any ALDI store. Staff at checkout can immediately process your refund or exchange.
    
    
  • Explain the reason briefly if desired, though it’s not mandatory.
    
    
• Safety Considerations:
  
  
  • Drain fuel or oil from petrol-powered items for safe returns. Disassemble large items if practical.
    
    
• Replacement or Refund:
  
  
  • Choose between an instant replacement or a refund back to your original payment method (cash or card).
    
    
• No Online/Mail Returns Required:
  
  
  • Nearly all returns are handled directly in-store, avoiding complications like shipping.
    

ALDI ensures refunds are swift and convenient:

• Immediate In-Store Resolution: Refunds processed instantly at checkout. Cash refunds handed over immediately. Card refunds are processed immediately at the register.
  
  
• Bank Processing Time (Card Refunds): Bank/card refunds may take approximately 3–10 business days to appear in your account due to standard bank processing times.
  
  
• Potential Delays: Rare delays may occur with certain banks or foreign card transactions. Contact your bank or ALDI’s customer support if refunds take longer than 10 business days.
  

ALDI provides straightforward refund methods:

• Original Payment Method: Refunds issued directly to your original payment method. Cash refunds in cash, card payments returned to the same card used.
  
  
• Cash Refunds: Provided immediately if original purchase was made in cash.
  
  
• Card Refunds (EFTPOS/Credit): Processed immediately at checkout, credited back within a few days.
  
  
• Replacement or Exchange: Option to replace your product instantly if preferred.
  
  
• No Store Credit System: ALDI doesn't typically issue gift cards or store credit for returns - refunds or replacements only.
  

Understand typical refund issues to ensure a smooth return process:

• Past the 60-Day Limit: ALDI strictly enforces the 60-day limit for change-of-mind returns. Beyond that, only faulty items are accepted.
  
  
• Lost Receipt Concerns: While ALDI is lenient, lost receipts may result in refunds at the lowest recent price. Providing bank statements or other proof helps ensure full refunds.
  
  
• Used or Mostly Consumed Products: Avoid excessively used or nearly empty returns. ALDI’s generous policy is intended for genuine dissatisfaction, not for abuse.
  
  
• Manufacturer Warranty Confusion: For warranty issues after 60 days, ALDI may direct you to manufacturer support. ALDI can help facilitate warranty repairs or replacements.
  
  
• Rare Staff Misunderstandings: Occasionally, new staff may initially deny valid returns. Politely ask for a manager who usually resolves the issue promptly.