Target

product stopped working? You might still be covered.

Target Australia offers comprehensive warranty protection aligned with Australian Consumer Law (ACL) and specific manufacturer warranties:

• Standard Manufacturer’s Warranty:
  Most electronics, appliances, and Anko-branded products include a 12-month manufacturer’s warranty covering defects in materials and workmanship.
  
  
• Australian Consumer Law Guarantee:
  Products must meet standards for quality and durability. You're entitled to a repair, replacement, or refund for faulty products, regardless of manufacturer warranty periods.
  
  
• Extended Returns Policy:
  Target also provides a generous 60-day return policy (365 days for OnePass members) for change-of-mind returns, complementing your warranty rights.
  

All products sold by Target must meet these quality assurances, providing you with strong consumer protection.

Making a warranty claim with Target Australia is straightforward:

• In-Store Claims (Preferred Method):
  Bring your faulty product and proof of purchase (receipt or invoice) to any Target store. Staff typically offer immediate replacements or refunds for confirmed defects.
  
  
• Online or Large Items:
  Contact Target Customer Support via:
  
  
  • Phone: 1300 753 567
    
    
  • Email: customersupport@target.com.au
    
    
  • Live Chat: Available during business hours (AEST)
    
    
• Support will provide instructions for postal returns or guide you through warranty processes.
  
  
• Manufacturer Warranty Claims:
  Target may refer you to the manufacturer for certain claims but is obliged to assist. Always start with Target’s Customer Support if unsure.
  
  
• Follow-Up:
  Target will provide email updates on your claim status. If there are delays, proactively follow up using your reference number.
  

Warranty claims with Target are not applicable for:

• Misuse or Neglect: Damage caused by incorrect use or not following product instructions.
  
  
• Accidental Damage or Normal Wear-and-Tear: Cosmetic damage, gradual deterioration, or battery depletion over normal use.
  
  
• Unauthorised Modifications or Repairs: Any attempt by you or unauthorised persons to modify or repair the product.
  
  
• Hygiene Products (Non-Faulty Returns): Certain items like underwear, cosmetics, or earrings cannot be returned unless genuinely faulty.
  
  
• Gift Cards & Digital Downloads: Lost or stolen gift cards or digital products aren’t covered under warranty.
  
  
• Inspection Fees for Non-Fault Claims: Transport or inspection fees may apply if no fault is found with returned large items like furniture.
  

Understanding these exclusions helps streamline your warranty claim experience.

To process your Target warranty claim smoothly, ensure you have:

• Proof of Purchase: Original store receipt, online order confirmation, or bank/credit card statement clearly indicating the purchase.
  
  
• Product Details: Provide product name, item code, and serial/model numbers (if applicable).
  
  
• Description of the Issue: Clearly describe the product defect or malfunction.
  
  
• Photographic or Video Evidence: Optional but highly beneficial, especially for online or postal claims, to demonstrate the defect clearly.
  
  
• Warranty Card (if applicable): Manufacturer warranty documentation or serial numbers, if available.
  
  

Having these documents organised ensures an efficient warranty process with Target.

Target Australia aims for quick, transparent warranty resolutions:

• Immediate In-Store Resolution:
  Many claims handled instantly in-store with replacements or refunds provided immediately upon confirming the defect.
  
  
• Postal or Online Claims:
  Once Target receives your returned item, refunds typically process within 5 business days, taking approximately 1–2 weeks total from return initiation.
  
  
• Repairs or Manufacturer Assessments:
  For more complex repairs, expect approximately 2–4 weeks, depending on parts and manufacturer timelines. Target will keep you informed throughout.
  
  
• Complex Case Escalations:
  Resolution teams handling complex cases may take 5–10 business days for response and resolution.
  

Target encourages follow-ups if any delay occurs, ensuring your warranty claims are handled promptly and professionally.