Bought something from Target that broke too soon?
What does Target's warranty cover?
Target Australia offers comprehensive warranty protection aligned with Australian Consumer Law (ACL) and specific manufacturer warranties:
- Standard Manufacturer’s Warranty:
Most electronics, appliances, and Anko-branded products include a 12-month manufacturer’s warranty covering defects in materials and workmanship. - Australian Consumer Law Guarantee:
Products must meet standards for quality and durability. You're entitled to a repair, replacement, or refund for faulty products, regardless of manufacturer warranty periods. - Extended Returns Policy:
Target also provides a generous 60-day return policy (365 days for OnePass members) for change-of-mind returns, complementing your warranty rights.
All products sold by Target must meet these quality assurances, providing you with strong consumer protection.
How to claim a warranty with Target
Making a warranty claim with Target Australia is straightforward:
- In-Store Claims (Preferred Method):
Bring your faulty product and proof of purchase (receipt or invoice) to any Target store. Staff typically offer immediate replacements or refunds for confirmed defects. - Online or Large Items:
Contact Target Customer Support via:
- Phone: 1300 753 567
- Email: customersupport@target.com.au
- Live Chat: Available during business hours (AEST)
- Phone: 1300 753 567
- Support will provide instructions for postal returns or guide you through warranty processes.
- Manufacturer Warranty Claims:
Target may refer you to the manufacturer for certain claims but is obliged to assist. Always start with Target’s Customer Support if unsure. - Follow-Up:
Target will provide email updates on your claim status. If there are delays, proactively follow up using your reference number.
Exclusions & limitations - when Target's warranty doesn't apply
Warranty claims with Target are not applicable for:
- Misuse or Neglect: Damage caused by incorrect use or not following product instructions.
- Accidental Damage or Normal Wear-and-Tear: Cosmetic damage, gradual deterioration, or battery depletion over normal use.
- Unauthorised Modifications or Repairs: Any attempt by you or unauthorised persons to modify or repair the product.
- Hygiene Products (Non-Faulty Returns): Certain items like underwear, cosmetics, or earrings cannot be returned unless genuinely faulty.
- Gift Cards & Digital Downloads: Lost or stolen gift cards or digital products aren’t covered under warranty.
- Inspection Fees for Non-Fault Claims: Transport or inspection fees may apply if no fault is found with returned large items like furniture.
Understanding these exclusions helps streamline your warranty claim experience.
Required documentation for Target warranty claims
To process your Target warranty claim smoothly, ensure you have:
- Proof of Purchase: Original store receipt, online order confirmation, or bank/credit card statement clearly indicating the purchase.
- Product Details: Provide product name, item code, and serial/model numbers (if applicable).
- Description of the Issue: Clearly describe the product defect or malfunction.
- Photographic or Video Evidence: Optional but highly beneficial, especially for online or postal claims, to demonstrate the defect clearly.
- Warranty Card (if applicable): Manufacturer warranty documentation or serial numbers, if available.
Having these documents organised ensures an efficient warranty process with Target.
How long does the warranty claim process take with Target?
Target Australia aims for quick, transparent warranty resolutions:
- Immediate In-Store Resolution:
Many claims handled instantly in-store with replacements or refunds provided immediately upon confirming the defect. - Postal or Online Claims:
Once Target receives your returned item, refunds typically process within 5 business days, taking approximately 1–2 weeks total from return initiation. - Repairs or Manufacturer Assessments:
For more complex repairs, expect approximately 2–4 weeks, depending on parts and manufacturer timelines. Target will keep you informed throughout. - Complex Case Escalations:
Resolution teams handling complex cases may take 5–10 business days for response and resolution.
Target encourages follow-ups if any delay occurs, ensuring your warranty claims are handled promptly and professionally.
Target cases submitted through Ajust
I bought slippers from Target only to discover when I got home that the security tag was still attached. It meant I couldn’t use them at all until the issue was fixed, which was incredibly frustrating. When you buy something, you expect it to be ready to use straight away, not another errand to sort out. - Leanne
Recent Target customer warranty experiences
Efficient Appliance Refund: A customer returned a defective Anko hand mixer, which was initially met with staff skepticism. After demonstrating the fault, Target issued a swift, no-hassle refund.
Hygiene Product Return Refusal: A customer discovered underwear purchased from Target couldn’t be returned due to hygiene policies, reinforcing the importance of checking return conditions.
Proof of Purchase via Bank Statement: One customer successfully used a bank statement as proof of purchase for a $12 item refund after misplacing the receipt.
Official Target Warranty Policies & Support Links
- Returns & Refund Policy:
- Customer Support Contacts:
- Contact Target Customer Support
- Phone: 1300 753 567
- Email: customersupport@target.com.au
- Live Chat: Available weekdays and Saturdays (AEST)
- Contact Target Customer Support
- Target Store Locator:
- Australian Consumer Law Guidance:
Target Warranty FAQs
What does Target’s warranty actually cover in Australia?
Target’s warranty covers defects in materials and workmanship for most electronics, appliances, and Anko-branded products under a 12-month manufacturer warranty. You’re also protected by Australian Consumer Law, which guarantees refunds, repairs, or replacements if goods are faulty or don’t meet quality standards. Together, these protections ensure you’re not left out of pocket for products that don’t perform as promised.
How do I make a warranty claim with Target?
To make a warranty claim, bring the product and proof of purchase to a Target store for quick in-person resolution. If the item is large or bought online, contact Target Customer Support by phone, email, or live chat for instructions on returns or repairs. Always start with Target before contacting the manufacturer to ensure you get the fastest resolution possible.
What items are excluded from Target’s warranty protection?
Target’s warranty does not cover damage from misuse, neglect, or normal wear-and-tear. Items like underwear, cosmetics, and earrings are excluded unless faulty due to hygiene policies. Digital products and lost gift cards also fall outside warranty coverage. Understanding these exclusions helps avoid wasted time and potential inspection fees on non-fault claims.
How long does a Target warranty claim take to resolve?
In-store claims are often resolved immediately with a refund or replacement once the fault is confirmed. Postal and online claims usually take one to two weeks, while more complex repairs may take up to four weeks. Target provides updates during the process, and you can follow up anytime using your reference number for peace of mind.
If you don’t act now, you might lose your rights.
We’ll help you file a complaint and use your warranty the way it was meant to work.