Bought something from

Toyota

that broke too soon?

• 5-Year Unlimited KM Warranty: All new Toyota vehicles (sold/registered after Jan 1, 2019) include 5 years of coverage against manufacturing defects – unlimited kilometres for private use.
  
  
• Engine & Driveline Extended to 7 Years: If you follow the Toyota service schedule, powertrain components (engine, transmission, driveline) are covered up to 7 years.
  
  
• Hybrid Battery Coverage: Toyota hybrids enjoy 5 years’ coverage, extendable to 10 years with annual Hybrid System Health Checks.
  
  
• 60-Day Money-Back Guarantee: If your new Toyota has a serious, unrepairable fault within 60 days, you can get a refund or replacement vehicle.
  
  
• 7-Year Emergency Assistance: Warranty support includes towing + loan vehicle coverage in qualifying breakdown cases.
  
  
• Commercial Vehicles: Covered for 5 years / 160,000 km (whichever comes first).
  
  

Toyota’s warranty operates alongside Australian Consumer Law, ensuring you retain statutory rights for major failures, refunds, or replacements.

1. Contact a Toyota Dealer: Reach your nearest Toyota dealership service centre and book an inspection. If undriveable, request warranty towing.
   
   
2. Bring the Vehicle In: Provide VIN, rego, and your Warranty & Service Booklet. Clearly describe the issue.
   
   
3. Show Service Records (if needed): For extended coverage (engine 7 years, hybrid battery 10 years), proof of scheduled servicing is required.
   
   
4. Dealer Confirms Claim: The dealer inspects, diagnoses, and submits the warranty claim directly to Toyota – no paperwork from you.
   
   
5. Repairs Done Free: If approved, Toyota covers all parts + labour. Loan cars may be provided for major repairs.
   
   
6. Escalate if Needed: If you disagree with a dealer decision, contact Toyota Australia’s Customer Assistance (1800 869 682).
   

• Wear & Tear Items: Brake pads, filters, clutches, fuses, bulbs, tyres, and fluids.
  
  
• Cosmetic/Environmental Damage: Paint chips, hail damage, rust from neglect, windscreen cracks.
  
  
• Misuse/Abuse: Racing, overloading, off-road misuse, or accidents.
  
  
• Modifications: Failures linked to aftermarket parts or non-genuine modifications.
  
  
• Neglect/Improper Repairs: Lack of servicing or poor maintenance voids related coverage.
  
  
• Commercial Use: Warranty capped at 5 years / 160,000 km with reduced benefits.
  

• Proof of ownership (rego papers, purchase contract).
  
  
• VIN and vehicle details.
  
  
• Warranty & Service Booklet (with service log).
  
  
• Service records/receipts (especially if serviced outside Toyota network).
  
  
• Description + photos/videos of the issue.
  
  
• Personal ID (driver’s licence).
  

• Standard Repairs: Often completed same day or within 2–3 days if parts are in stock.
  
  
• Parts Delays: Major/rare parts may take up to a few weeks. Loan vehicles are usually provided.
  
  
• Complex Cases: Rare engine/electronic faults may take longer. Toyota can escalate to replacement/refund under the 60-day Money-Back Guarantee.
  
  
• Customer Communication: Dealers provide regular updates. Escalate to Toyota if delays are unreasonable.