Bought something from

Lenovo

that broke too soon?

Lenovo Australia provides a standard 12-month limited warranty on most new hardware (laptops, desktops, tablets, monitors, accessories), covering defects in materials and workmanship under normal use. Key points include:

• Manufacturing Defects Covered: Hardware malfunctions due to manufacturing or component faults.
  
  
• Warranty Duration: Standard 12 months from the date of purchase (extended warranties available for purchase).
  
  
• Batteries and Accessories: Typically covered for 12 months from purchase.
  
  
• Repair or Replacement: Lenovo repairs or replaces defective hardware free of charge within the warranty period.
  
  

Note: Lenovo warranty specifically excludes damage caused by misuse, accidents, or unauthorised repairs.

Lenovo’s warranty claim process is straightforward. Follow these clear steps:

Step-by-Step Guide:

1. Gather Essential Information:
   
   
   • Product serial number (located on device).
     
     
   • Proof of purchase (invoice or receipt).
     
     
2. Contact Lenovo Support:
   
   
   • Call Lenovo Support at 13 LENOVO (13 536 686) (Mon-Fri, business hours).
     
     
   • Alternatively, submit a support request online via the Lenovo Support Site.
     
     
3. Lenovo Verification & Troubleshooting:
   
   
   • Support verifies warranty coverage and may attempt remote troubleshooting.
     
     
   • If a hardware issue is confirmed, Lenovo approves your warranty claim.
     
     
4. Arrange Repair or Replacement:
   
   
   • Depot Repair: Lenovo sends instructions and shipping labels for sending your device to their service centre.
     
     
   • On-site Repair: Available with certain warranty plans, a technician visits your location.
     
     
   • Customer Replaceable Units (CRUs): For minor repairs (battery, RAM), Lenovo may ship replacement parts for self-installation.
     
     
5. Device Repair & Return:
   
   
   • Lenovo performs repairs or provides a replacement product.
     
     
   • Repairs typically take 1–2 weeks from receiving your device.
     
     
6. Final Follow-up:
   
   
   • Lenovo returns your repaired or replacement device with a detailed service report.
     
     
   • Warranty continues for the remainder of the original warranty period or at least 3 months after repair.
     
     

Pro Tip: Keep your case number handy and regularly check your repair status on Lenovo’s online support portal.

Lenovo’s warranty has clear exclusions. Warranty claims may be denied for:

• Accidental Damage: Drops, spills, power surges, or user-induced physical damage (Accidental Damage Protection available separately).
  
  
• Unauthorised Modifications: Opening the device, unauthorised repairs, or using non-Lenovo parts.
  
  
• Normal Wear and Tear: Cosmetic wear, battery degradation over time, or minor scratches from regular use.
  
  
• Software Issues: Problems with third-party software, viruses, or data loss are not covered.
  
  
• Extreme Conditions: Damage from natural disasters, extreme environments, or improper use outside recommended specifications.
  

Tip: Always review Lenovo’s warranty terms to understand exactly what’s covered and excluded.

When submitting a warranty claim to Lenovo, ensure you have the following documents ready:

• Proof of Purchase: Invoice or receipt showing purchase date and product details (required if warranty date verification is unclear).
  
  
• Product Serial Number: Essential for verifying warranty eligibility and product information.
  
  
• Description of the Issue: Clearly outline the hardware issue, troubleshooting already attempted, and provide photos or screenshots if relevant.
  
  
• Previous Correspondence: Any prior Lenovo support interactions or ticket numbers can expedite processing.
  

Having these documents ensures a smooth and efficient warranty claim experience.

Lenovo aims to complete warranty repairs quickly. Typical timelines are:

• Initial Response: Lenovo support usually responds within 1–2 business days of logging your claim.
  
  
• Repair Time: Depot (mail-in) repairs typically completed and returned within 10–15 business days after receiving your device.
  
  
• On-site Repairs: Often completed within 1–3 business days, depending on parts availability.
  
  
• Parts Availability: If parts must be back-ordered, Lenovo will inform you of any delays.
  

In general, most Lenovo warranty claims are resolved within 1–2 weeks, ensuring minimal downtime.