Not sure if you're eligible for Dan Murphy's's return policy?
Can you return an item to Dan Murphy's? Check eligibility first
Dan Murphy’s accepts returns in two main cases:
✅ 1. Faulty, Damaged, or Wrongly Described Products
Always eligible under Australian Consumer Law. No strict time limit, but act quickly.
✅ 2. Change of Mind Returns
Allowed if all conditions below are met:
- Within 90 days of purchase.
- Product is unopened, unused, and in original packaging.
- Still within use-by or best-before date.
- Proof of purchase (receipt, My Dan’s account, card statement) is required.
❌ Not Eligible for Return
- Opened alcohol.
- Items not in re-saleable condition.
- Gift cards or vouchers.
Products from Dan’s Marketplace must be returned via Customer Care, not in-store.
How to return an item to Dan Murphy's
🏬 In-Store (Fastest)
- Bring the item + proof of purchase.
- Return or exchange processed on the spot.
📞 Customer Care (Online or Marketplace Orders)
- Contact via Dan Murphy’s Help Centre or call 1300 723 388.
- Provide your order details and return reason.
- Follow the provided shipping or return instructions.
📦 Mail Returns
- Use original packaging.
- Use a trackable shipping method.
- Keep your postage receipt.
You’ll get email or receipt confirmation once your return is underway.
Dan Murphy's return timeframes and item conditions
⏰ 90-Day Change of Mind Window
- Applies to unopened items in original condition.
- Outside 90 days? Only accepted if faulty.
🛑 Product Condition Requirements
- Unopened, unused, original packaging.
- No expired or perishable items unless sold that way.
📜 Proof of Purchase
- Required for all returns. Without it, returns are usually declined.
🧰 Faulty Product Returns
- No fixed deadline, but should be returned in a “reasonable” time.
- Dan Murphy’s will assess for refund, exchange, or repair under consumer law.
Who pays for Dan Murphy's return shipping?
✅ Free Returns:
- In-store returns (always free).
- Faulty or damaged items – return shipping is covered + delivery fee refunded if applicable.
🚫 Customer Pays:
- Change of mind via mail: You pay return shipping. Original delivery fee is not refunded.
📦 Marketplace Returns:
- Contact Customer Care. Seller may provide a return label or address. Not accepted in-store.
Pro Tip: Ask Customer Care before posting to confirm who covers return shipping.
Dan Murphy's refunds after a return - how and when you’ll get your money back
💳 Refund Method
- Same as original payment method: card, PayPal, gift card.
💰 Amount Refunded
- Full product price.
- Delivery fee refunded only for faulty or incorrect items.
⏱ Processing Time
- In-store: Often immediate (bank may take 1–2 days).
- Mail returns: Allow 2–5 days after receipt + 1–3 days for refund to appear.
📩 Notifications
- Email or in-store receipt confirms refund. If not received on time, contact Customer Care.
🔄 Exchanges
- Processed same day. Refunds or additional charges applied at point of exchange.
Real Dan Murphy's cases submitted through Ajust
I ordered six bottles of sparkling shiraz for a special occasion, but they never arrived. It was incredibly disappointing to open the delivery and realise they were missing. I reached out straight away, hoping they’d fix it. - Fran
I received the wrong wine in my delivery-six bagnums of Cat Amongst the Pigeons turned into something else entirely. It ruined our plans and I just wanted a refund so I could sort something else out. - Christine
I bought two cartons of wine from Dan Murphy’s Secret Harbour, but both were off. The taste was honestly disgusting, and I had to throw them out. I reached out hoping they’d send proper replacements. - Natalie
I tried to exchange my online beer order for a chilled version in-store, but they wouldn’t let me. It seemed like a simple swap and the refusal was frustrating. I still don’t understand why it was such a problem. - Minh
Real customer experiences with Dan Murphy's returns
🎉 “No Hassle for Unopened Returns”
Unopened bottles? No worries. Customers say Dan’s staff make it easy when items are sealed and receipts are ready.
🍾 “Event Leftovers? No Problem”
Over-catered for a wedding? One shopper returned unopened cases with a receipt. The store refunded up to 10% of bulk purchase.
🎁 “Gifts Need Receipts Too”
Received a Dan Murphy’s gift? If there’s no receipt, returns aren’t possible. Always include a gift receipt when gifting alcohol.
Official Dan Murphy's Returns Resources & Links
🔗 Returns & Refunds Policy (Official)
🔗 Customer Care Contact Form or call 1300 723 388
🔗 Find Your Nearest Store
Dan Murphy's Return FAQs
Can I return an item to Dan Murphy's if I simply changed my mind?
Yes, Dan Murphy’s accepts change-of-mind returns within 90 days if the item is unopened and in original condition. You’ll need proof of purchase. The product must also still be within its use-by or best-before date. Items that are opened, perishable, or not re-saleable aren’t accepted. Always check eligibility before heading to the store or mailing a return to avoid delays.
How do I return an online or Marketplace order to Dan Murphy's?
Online and Marketplace returns must go through Dan Murphy’s Customer Care—don’t take them to a store. You’ll need to contact their Help Centre or call 1300 723 388 with your order details and return reason. They’ll guide you on what to do next and whether you’ll receive a prepaid return label or need to post it yourself.
Who covers the cost of return shipping at Dan Murphy's?
Dan Murphy’s covers return shipping only for faulty or damaged items. If it’s a change-of-mind return, you’ll pay the postage yourself and won’t get the original delivery fee back. For Marketplace returns, the seller may offer a return label-but always confirm with Customer Care before posting to avoid unexpected costs.
How long does it take to get a refund from Dan Murphy’s?
In-store refunds are usually processed immediately, though it might take 1-2 days to show in your bank. For mailed returns, expect 2-5 days after the item is received, plus up to 3 days for the refund to appear. Faulty item refunds include the delivery fee; change-of-mind refunds don’t. You’ll get an email or receipt confirmation once it’s processed.
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.