Dan Murphy's returns policy – how to return items easily
Can you return an item to Dan Murphy's? Check eligibility first
Dan Murphy’s accepts returns in two main cases:
✅ 1. Faulty, Damaged, or Wrongly Described Products
Always eligible under Australian Consumer Law. No strict time limit, but act quickly.
✅ 2. Change of Mind Returns
Allowed if all conditions below are met:
- Within 90 days of purchase.
- Product is unopened, unused, and in original packaging.
- Still within use-by or best-before date.
- Proof of purchase (receipt, My Dan’s account, card statement) is required.
❌ Not Eligible for Return
- Opened alcohol.
- Items not in re-saleable condition.
- Gift cards or vouchers.
Products from Dan’s Marketplace must be returned via Customer Care, not in-store.
How to return an item to Dan Murphy's
🏬 In-Store (Fastest)
- Bring the item + proof of purchase.
- Return or exchange processed on the spot.
📞 Customer Care (Online or Marketplace Orders)
- Contact via Dan Murphy’s Help Centre or call 1300 723 388.
- Provide your order details and return reason.
- Follow the provided shipping or return instructions.
📦 Mail Returns
- Use original packaging.
- Use a trackable shipping method.
- Keep your postage receipt.
You’ll get email or receipt confirmation once your return is underway.
Dan Murphy's return timeframes and item conditions
⏰ 90-Day Change of Mind Window
- Applies to unopened items in original condition.
- Outside 90 days? Only accepted if faulty.
🛑 Product Condition Requirements
- Unopened, unused, original packaging.
- No expired or perishable items unless sold that way.
📜 Proof of Purchase
- Required for all returns. Without it, returns are usually declined.
🧰 Faulty Product Returns
- No fixed deadline, but should be returned in a “reasonable” time.
- Dan Murphy’s will assess for refund, exchange, or repair under consumer law.
Who pays for Dan Murphy's return shipping?
✅ Free Returns:
- In-store returns (always free).
- Faulty or damaged items – return shipping is covered + delivery fee refunded if applicable.
🚫 Customer Pays:
- Change of mind via mail: You pay return shipping. Original delivery fee is not refunded.
📦 Marketplace Returns:
- Contact Customer Care. Seller may provide a return label or address. Not accepted in-store.
Pro Tip: Ask Customer Care before posting to confirm who covers return shipping.
Dan Murphy's refunds after a return - how and when you’ll get your money back
💳 Refund Method
- Same as original payment method: card, PayPal, gift card.
💰 Amount Refunded
- Full product price.
- Delivery fee refunded only for faulty or incorrect items.
⏱ Processing Time
- In-store: Often immediate (bank may take 1–2 days).
- Mail returns: Allow 2–5 days after receipt + 1–3 days for refund to appear.
📩 Notifications
- Email or in-store receipt confirms refund. If not received on time, contact Customer Care.
🔄 Exchanges
- Processed same day. Refunds or additional charges applied at point of exchange.
Need to return something to Dan Murphy's? Request it instantly!
Real customer experiences with Dan Murphy's returns
🎉 “No Hassle for Unopened Returns”
Unopened bottles? No worries. Customers say Dan’s staff make it easy when items are sealed and receipts are ready.
🍾 “Event Leftovers? No Problem”
Over-catered for a wedding? One shopper returned unopened cases with a receipt. The store refunded up to 10% of bulk purchase.
🎁 “Gifts Need Receipts Too”
Received a Dan Murphy’s gift? If there’s no receipt, returns aren’t possible. Always include a gift receipt when gifting alcohol.
Official Dan Murphy's Returns Resources & Links
🔗 Returns & Refunds Policy (Official)
🔗 Customer Care Contact Form or call 1300 723 388
🔗 Find Your Nearest Store
Need to return a Dan Murphy's item?
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