Still waiting on a Menulog refund?
Can you get a refund from Menulog? Check eligibility first
Menulog refunds generally apply if your order was cancelled, undelivered, missing items, incorrect charges, or proven quality issues.
- Undelivered/Cancelled Orders: If your food never arrives or is cancelled, you’re entitled to a refund (usually processed back to your bank in 3–5 working days).
- Missing or Incorrect Items: Menulog may issue a partial refund or account credit after confirming with the restaurant.
- Quality Issues: Poor food/service complaints are handled case-by-case. Contact the restaurant first, then Menulog support within 48 hours if unresolved.
- Payment Errors: Double charges or failed orders are refunded once you provide proof.
- Exclusions: Menulog credits/vouchers are non-refundable, no refunds if you failed delivery code requirements, and change-of-mind cancellations aren’t covered. Accounts with repeated refund claims may be flagged.
How to get a refund from Menulog
- Document the problem: Note your order number, take photos of missing/incorrect food.
- Contact Menulog Support: Best via Live Chat in the app/site (24/7). Phone and email are also available.
- Provide details/evidence: Menulog may cross-check with driver logs or the restaurant.
- Get a resolution: Refund to card/PayPal, Menulog account credit, or sometimes redelivery.
- Confirm it’s processed: Ask for an email or reference number. Save chat transcripts.
- Escalate if needed: If you want cash refund instead of credit, or if your claim was unfairly declined, ask for a supervisor and cite your rights under Australian Consumer Law.
- Track funds: Refunds post to cards/PayPal within 3–5 business days (up to 10 days in rare cases). Credits appear immediately.
Menulog’s refund timeframe - how long it takes
- Account credit/voucher refunds → Instant, added to your Menulog balance for immediate use.
- Card/PayPal refunds → Normally 3–5 working days, sometimes up to 10 days depending on your bank.
- If nothing after 10 business days → Check with your bank (refunds may post near the original charge date). Then contact Menulog with your case ID to trace it.
Menulog’s refund methods - how you'll get your money back
- Card refund: Reversed to the same debit/credit card.
- PayPal refund: Returned to your PayPal balance or linked card.
- Menulog account credit: Commonly used for partial refunds or goodwill gestures. Applied instantly, but can’t be withdrawn as cash.
- Cash payments (rare): Refunded as account credit, since there’s no card to reverse.
👉 Important: If your entire order fails (not delivered/cancelled), you can insist on a full refund back to your original payment method, not just a voucher.
Common refund issues with Menulog
- Order marked delivered but not received: Provide evidence (photos, CCTV, order history).
- Frequent claims flagged: Menulog may deny further requests if your account has many past refunds.
- Slow responses: Tickets sometimes stall. Always keep your case ID and follow up.
- Credit vs refund disputes: Menulog defaults to credits, but you can push for money back.
- Restaurant vs Menulog blame game: If the restaurant refuses, Menulog can still step in with pressure or compensation.
- Delivery code not provided: If you missed the one-time delivery code, Menulog states no refund applies.
Menulog cases submitted through Ajust
I ordered dinner and waited hours with no updates, then suddenly support stopped responding altogether. When I finally heard back, I was told a driver was on the way, but nothing ever arrived. There was no proof my food even existed by that point. I asked for a refund because I paid for a delivery that clearly wasn’t coming, but getting any response felt impossible. - Jesse
My order never arrived, and when I contacted Menulog, they refused to issue a proper refund. Instead of acknowledging that the food wasn’t delivered, I was made to feel like I was asking for something unreasonable. Paying for a meal you never receive is frustrating enough, but being denied a refund on top of that made the whole experience feel unfair and dismissive. - Peter
I was charged for an order that didn’t show up, and Menulog kept pushing account credit instead of returning my money. I rarely use the app, so credit was useless to me. After pushing back, they finally agreed to refund me, but only after a long delay. It felt like they treated the refund as a favour, not a basic obligation. - Stacey
I cancelled my order because the restaurant kept delaying it, but the refund never came. Instead, I was charged again, leaving me out of pocket for money I didn’t authorise. Trying to get help went nowhere, and I couldn’t find a clear way to fix it. Being charged without receiving food or a refund was incredibly stressful. - Samantha
Customer experiences with Menulog refund cases
Quick refund success: A wrong-address delivery was resolved in <24h with a full Menulog credit and apology.
Unfair denial overturned: A customer was denied a refund for a “delivered” order where the restaurant had closed. Persistence and external escalation won out.
Delayed voucher fix: A refund credit was promised but never emailed. It only arrived after the customer chased it weeks later.
How Menulog Refund Policy Compares to Competitors
- Uber Eats: In-app automation → faster refunds, often back to the card. Limited manual handling.
- DoorDash: Mix of automation and chat. Credits issued first; refunds for full order failures.
- Menulog: More manual, agent-driven process. Slower, credit-first approach, but flexible with escalation and localised support.
⚖️ Summary: Uber/Doordash win on speed; Menulog offers more personal handling for complex cases.
Menulog Refund FAQs
Can you actually get a refund from Menulog if something goes wrong with your order?
Yes, you can get a refund from Menulog if your order was cancelled, never delivered, missing items, incorrectly charged, or had verified quality issues. Menulog’s refund policy covers clear service failures, not change-of-mind cancellations. The key is reporting the issue promptly and providing basic evidence like photos or order details. If the entire order fails, you’re entitled to a refund to your original payment method, not just account credit.
How long does a Menulog refund take to hit your bank account or PayPal?
Menulog refunds to cards or PayPal usually take 3–5 business days, but can take up to 10 days depending on your bank. Account credits appear instantly. Delays often happen on the bank’s side, not Menulog’s system. If 10 business days pass with no refund, check with your bank first, then follow up with Menulog using your case ID to trace the payment.
Why does Menulog offer account credit instead of a cash refund?
Menulog often defaults to account credit because it’s faster and easier to issue, especially for partial refunds. However, this doesn’t override your rights. If your order was fully cancelled or never delivered, you can insist on a refund to your original payment method. Australian Consumer Law supports refunds for failed services, so you’re not required to accept vouchers if cash is appropriate.
What should you do if Menulog refuses or delays your refund?
If Menulog delays or denies your refund, ask for escalation and reference your consumer rights under Australian Consumer Law. Always keep your case ID, chat transcripts, and evidence like photos. If you’re pushed toward credit unfairly or ignored, persistence matters. When support stalls or feels one-sided, using a third-party consumer advocate can help push Menulog toward a fair and faster outcome.
You deserve your money back, don’t let it slip away.
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