Still waiting on a

Menulog

refund?

Menulog refunds generally apply if your order was cancelled, undelivered, missing items, incorrect charges, or proven quality issues.

• Undelivered/Cancelled Orders: If your food never arrives or is cancelled, you’re entitled to a refund (usually processed back to your bank in 3–5 working days).
  
  
• Missing or Incorrect Items: Menulog may issue a partial refund or account credit after confirming with the restaurant.
  
  
• Quality Issues: Poor food/service complaints are handled case-by-case. Contact the restaurant first, then Menulog support within 48 hours if unresolved.
  
  
• Payment Errors: Double charges or failed orders are refunded once you provide proof.
  
  
• Exclusions: Menulog credits/vouchers are non-refundable, no refunds if you failed delivery code requirements, and change-of-mind cancellations aren’t covered. Accounts with repeated refund claims may be flagged.
  

1. Document the problem: Note your order number, take photos of missing/incorrect food.
   
   
2. Contact Menulog Support: Best via Live Chat in the app/site (24/7). Phone and email are also available.
   
   
3. Provide details/evidence: Menulog may cross-check with driver logs or the restaurant.
   
   
4. Get a resolution: Refund to card/PayPal, Menulog account credit, or sometimes redelivery.
   
   
5. Confirm it’s processed: Ask for an email or reference number. Save chat transcripts.
   
   
6. Escalate if needed: If you want cash refund instead of credit, or if your claim was unfairly declined, ask for a supervisor and cite your rights under Australian Consumer Law.
   
   
7. Track funds: Refunds post to cards/PayPal within 3–5 business days (up to 10 days in rare cases). Credits appear immediately.
   

• Account credit/voucher refunds → Instant, added to your Menulog balance for immediate use.
  
  
• Card/PayPal refunds → Normally 3–5 working days, sometimes up to 10 days depending on your bank.
  
  
• If nothing after 10 business days → Check with your bank (refunds may post near the original charge date). Then contact Menulog with your case ID to trace it.
  

• Card refund: Reversed to the same debit/credit card.
  
  
• PayPal refund: Returned to your PayPal balance or linked card.
  
  
• Menulog account credit: Commonly used for partial refunds or goodwill gestures. Applied instantly, but can’t be withdrawn as cash.
  
  
• Cash payments (rare): Refunded as account credit, since there’s no card to reverse.
  👉 Important: If your entire order fails (not delivered/cancelled), you can insist on a full refund back to your original payment method, not just a voucher.
  

• Order marked delivered but not received: Provide evidence (photos, CCTV, order history).
  
  
• Frequent claims flagged: Menulog may deny further requests if your account has many past refunds.
  
  
• Slow responses: Tickets sometimes stall. Always keep your case ID and follow up.
  
  
• Credit vs refund disputes: Menulog defaults to credits, but you can push for money back.
  
  
• Restaurant vs Menulog blame game: If the restaurant refuses, Menulog can still step in with pressure or compensation.
  
  
• Delivery code not provided: If you missed the one-time delivery code, Menulog states no refund applies.