Not sure if you can return your
FedEx
purchase?

Ajust breaks down
FedEx
's return policy and help you submit your request fast.

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Edited by:
Ajust Content Team
Last updated:
September 16, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
FedEx
? Check eligibility first

  • Retailer’s policy applies → FedEx acts as the carrier. Actual eligibility depends on the seller’s return window (often ~30 days).

  • Condition → Items must be unused, in original packaging, with tags/accessories intact.

  • Proof required → Receipt/order confirmation or a Return Merchandise Authorization (RMA) may be needed.

  • Exclusions → Perishables, personalised items, and dangerous goods (hazmat, restricted shipments).

  • Correct carrier → Only FedEx-labelled returns can be dropped off at FedEx. If your label is UPS/AusPost/etc., you must use that carrier.

  • Special considerations → If provided, use a prepaid FedEx return label or QR code. Otherwise, you can create your own FedEx shipment (at your cost). International returns are supported, but require customs forms.

How to return an item to
FedEx

  1. Initiate with retailer → Start the return via the seller’s portal. They may provide a FedEx prepaid label or QR code.

  2. Prepare the package → Repack securely with original box, manuals, accessories. Remove old labels.

  3. Label the parcel:

    • Have a printed FedEx return label? Attach it.

    • Got a QR code? Take your package + code to a FedEx counter. Staff will print the label for you.

    • No label? Create one yourself online or at a FedEx Office.

  4. Drop off or pickup:

    • Drop-off at any FedEx depot, partner newsagent, or drop box.

    • Schedule pickup via FedEx online or by calling 13 26 10.

  5. Get proof → Always collect a receipt or tracking number.

  6. Track your return → Use FedEx tracking tools to monitor delivery back to the retailer.

  7. Confirm refund → Once delivered, the retailer processes your refund. Contact them if no update after 7+ days.

FedEx
return timeframes and item conditions

  • Deadlines → Typically 30 days (retailer dependent). Some may allow 14, 60, or 90 days.

  • Condition → Must be resaleable: unused, tags and seals intact, with accessories and freebies included.

  • Packaging → Use original box or safe alternative. Poor packing can void refunds if damaged. FedEx offers packing help at service centres.

  • RMA/forms → Include retailer’s RMA slip or return form. For international returns, include customs documents.

  • Fees → Some retailers deduct restocking fees for late or opened returns.

  • Exceptions → Electronics/luxury items may require seals intact. Hygiene products often non-returnable if opened.

Who pays for
FedEx
return shipping?

  • Prepaid label → Free for you if provided by retailer.

  • Customer-paid returns → If no label, you pay shipping. FedEx Ground is often the most cost-effective option.

  • Drop-off vs pickup → Drop-off is free. Pickups may incur a small surcharge unless included in prepaid return.

  • International returns → More expensive. Duties/taxes might be refundable. Ask the retailer or FedEx.

  • Insurance → Standard liability (~A$100 or weight-based). For high-value items, declare value or buy extra coverage.

  • Packaging costs → Bring your own or buy FedEx supplies. Free satchels/pouches available for certain services.

FedEx
refunds after a return - how and when you’ll get your money back

  • Processing → Retailers usually refund 3–7 business days after receiving your package. Entire process (ship + inspect + refund) = ~1–2 weeks.

  • Refund method → Original payment method (card, PayPal, BNPL). Gift card/store credit refunded in same form.

  • Notifications → Retailer emails when refund is issued.

  • Partial refunds → May occur if packaging/seals missing.

  • Delays → If >10 days after delivery with no refund, contact retailer with FedEx tracking proof.

  • Lost returns → If FedEx loses the parcel:

    • Seller-provided label → Retailer claims with FedEx and should refund you.

    • Customer-paid return → File claim with FedEx. Standard liability is limited. Add insurance for high-value items.

FedEx
 cases submitted through Ajust

Customer experiences with
FedEx
returns

Smooth & fast: Many customers report easy drop-offs and refunds within a week.

Lost package issue: One Trustpilot user said FedEx lost their headphones. Liability only covered $5.85, far below item value. (Lesson: insure high-value returns.)

Proof matters: A Redditor’s refund was denied because FedEx never scanned the parcel. (Tip: always get an official drop-off receipt.)

Official
FedEx
Returns Resources & Links

FedEx
Return FAQs

Every day you wait, your refund gets harder.

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