Not sure if you can return your FedEx purchase?
Can you return an item to FedEx? Check eligibility first
- Retailer’s policy applies → FedEx acts as the carrier. Actual eligibility depends on the seller’s return window (often ~30 days).
- Condition → Items must be unused, in original packaging, with tags/accessories intact.
- Proof required → Receipt/order confirmation or a Return Merchandise Authorization (RMA) may be needed.
- Exclusions → Perishables, personalised items, and dangerous goods (hazmat, restricted shipments).
- Correct carrier → Only FedEx-labelled returns can be dropped off at FedEx. If your label is UPS/AusPost/etc., you must use that carrier.
- Special considerations → If provided, use a prepaid FedEx return label or QR code. Otherwise, you can create your own FedEx shipment (at your cost). International returns are supported, but require customs forms.
How to return an item to FedEx
- Initiate with retailer → Start the return via the seller’s portal. They may provide a FedEx prepaid label or QR code.
- Prepare the package → Repack securely with original box, manuals, accessories. Remove old labels.
- Label the parcel:
- Have a printed FedEx return label? Attach it.
- Got a QR code? Take your package + code to a FedEx counter. Staff will print the label for you.
- No label? Create one yourself online or at a FedEx Office.
- Have a printed FedEx return label? Attach it.
- Drop off or pickup:
- Drop-off at any FedEx depot, partner newsagent, or drop box.
- Schedule pickup via FedEx online or by calling 13 26 10.
- Drop-off at any FedEx depot, partner newsagent, or drop box.
- Get proof → Always collect a receipt or tracking number.
- Track your return → Use FedEx tracking tools to monitor delivery back to the retailer.
- Confirm refund → Once delivered, the retailer processes your refund. Contact them if no update after 7+ days.
FedEx return timeframes and item conditions
- Deadlines → Typically 30 days (retailer dependent). Some may allow 14, 60, or 90 days.
- Condition → Must be resaleable: unused, tags and seals intact, with accessories and freebies included.
- Packaging → Use original box or safe alternative. Poor packing can void refunds if damaged. FedEx offers packing help at service centres.
- RMA/forms → Include retailer’s RMA slip or return form. For international returns, include customs documents.
- Fees → Some retailers deduct restocking fees for late or opened returns.
- Exceptions → Electronics/luxury items may require seals intact. Hygiene products often non-returnable if opened.
Who pays for FedEx return shipping?
- Prepaid label → Free for you if provided by retailer.
- Customer-paid returns → If no label, you pay shipping. FedEx Ground is often the most cost-effective option.
- Drop-off vs pickup → Drop-off is free. Pickups may incur a small surcharge unless included in prepaid return.
- International returns → More expensive. Duties/taxes might be refundable. Ask the retailer or FedEx.
- Insurance → Standard liability (~A$100 or weight-based). For high-value items, declare value or buy extra coverage.
- Packaging costs → Bring your own or buy FedEx supplies. Free satchels/pouches available for certain services.
FedEx refunds after a return - how and when you’ll get your money back
- Processing → Retailers usually refund 3–7 business days after receiving your package. Entire process (ship + inspect + refund) = ~1–2 weeks.
- Refund method → Original payment method (card, PayPal, BNPL). Gift card/store credit refunded in same form.
- Notifications → Retailer emails when refund is issued.
- Partial refunds → May occur if packaging/seals missing.
- Delays → If >10 days after delivery with no refund, contact retailer with FedEx tracking proof.
- Lost returns → If FedEx loses the parcel:
- Seller-provided label → Retailer claims with FedEx and should refund you.
- Customer-paid return → File claim with FedEx. Standard liability is limited. Add insurance for high-value items.
- Seller-provided label → Retailer claims with FedEx and should refund you.
FedEx cases submitted through Ajust
I waited all day for my FedEx delivery only to find no notice or update. Every time I tried to arrange a redelivery or depot pickup, nothing happened. Three separate promises were broken, and I ended up wasting hours chasing answers. I just wanted my parcel or a proper return option that actually worked. - Jessy
I updated my delivery address before the parcel even arrived in Australia, but FedEx still sent it to the wrong state. It’s now been sitting at a depot for over a week, and I’m flying out soon with no idea when or if it’ll be redirected. Fixing a simple return shouldn’t be this hard. - Andy
Customer experiences with FedEx returns
Smooth & fast: Many customers report easy drop-offs and refunds within a week.
Lost package issue: One Trustpilot user said FedEx lost their headphones. Liability only covered $5.85, far below item value. (Lesson: insure high-value returns.)
Proof matters: A Redditor’s refund was denied because FedEx never scanned the parcel. (Tip: always get an official drop-off receipt.)
FedEx Return FAQs
Can I return an item directly to FedEx?
FedEx itself doesn’t approve returns—the retailer’s return policy decides eligibility. FedEx only acts as the carrier handling your shipment. Always confirm your seller’s return window, usually 30 days, before taking your parcel to FedEx. If eligible, ensure the item is unused, in its original packaging, and labelled for FedEx, not another carrier.
What do I need before dropping my parcel at FedEx?
You’ll need a FedEx return label, QR code, or your own created label. Retailers often issue prepaid labels, making returns free. Always bring proof of purchase or an RMA (Return Merchandise Authorization) if required, and remove any old labels to avoid mix-ups. A clear label and receipt ensure smooth tracking and refund processing.
Who pays for return shipping when using FedEx?
If your retailer provides a prepaid FedEx label, shipping is free. Without it, you pay the return cost—FedEx Ground is usually cheapest. Drop-offs are free, while pickups may add a small fee. For high-value returns, consider insurance or declared value coverage to protect against loss.
How long does a FedEx return refund take?
Most refunds appear 3–7 business days after your parcel reaches the retailer. The whole process, from shipping to inspection, usually takes one to two weeks. If there’s no refund after 10 days, contact the retailer with your FedEx tracking number. Proof of drop-off ensures you’re protected if the parcel goes missing.
Official FedEx Returns Resources & Links
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.