Trying to cancel

Plus Fitness

? Avoid the runaround.

Plus Fitness Australia offers both no lock-in (“flexi”) memberships and fixed-term contracts, so your ability to cancel (and whether fees apply) depends on the type of membership you’re on.

• No lock-in / periodic memberships:
  You can generally cancel at any time, but Plus Fitness typically requires 28 days’ notice. This means you’ll usually continue paying membership fees for four more weeks after submitting your cancellation, depending on your billing cycle.
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• Fixed-term contracts (e.g. 12 months):
  If you cancel before the end of your contract, Plus Fitness may charge an early termination or cancellation fee. The amount varies by contract and is usually outlined in your membership agreement or fee schedule.
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• Cooling-off period:
  Plus Fitness provides a 7-day cooling-off period from the date you join. If you cancel within this window, you can usually cancel without penalty, though joining, activation, or admin fees may not be refundable depending on your agreement.

Additional conditions to be aware of:

• Your account generally must be up to date and not in arrears.
• You usually can’t cancel while your membership is frozen. You may need to unfreeze first.
• Promotional offers or free periods may have specific cancellation conditions outlined in your contract.

If you’re unsure which membership type you’re on, check your original agreement or ask your home club to confirm your cancellation terms in writing.

Cancelling a Plus Fitness membership is manageable if you follow the correct steps and keep records.

1. Gather your membership details
   Have your full name, home club location, email used to join, and membership number or barcode ready.
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2. Submit cancellation via the Plus Fitness Member Portal
   Plus Fitness typically requires cancellations to be lodged through their online member portal. Log in and look for the membership or account management section where you can submit a cancellation request.
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3. Contact your home club if the portal isn’t working
   If you can’t find the cancellation option or the portal doesn’t work, contact your home club directly. Many members find cancelling in person during staffed hours and signing a cancellation form is the fastest way to avoid delays.
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4. Keep your payment method active during the notice period
   Don’t cancel your direct debit straight away. You’ll usually be billed for the final payment(s) that cover the 28-day notice period.
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5. Request written confirmation
   Always ask for written confirmation showing your membership end date. Save emails, screenshots, or a copy/photo of any signed cancellation form.
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6. Check billing after cancellation ends
   Once your membership ends, confirm no further charges occur. If they do, contact your club immediately with your cancellation proof.

The most important timing rule for Plus Fitness cancellations is the 28-day notice period.

• Once your cancellation is submitted, your membership usually continues for 28 days
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• You’ll keep paying during this time, based on your billing schedule:
  
  • Fortnightly payments may mean two more debits
  • Monthly payments may mean one more debit

To avoid paying for time you won’t use:

• Submit cancellation at least 28 days before the date you want your membership to end
• If you’re on a fixed-term contract, submit cancellation around 28–30 days before the contract end date to avoid rolling into another billing period

Cooling-off deadline: If you recently joined, you generally must cancel within 7 days to use cooling-off rights. After that, standard notice rules usually apply.

Because processing delays can happen, it’s smart to start the cancellation process early and ensure the submission date is clearly recorded.

What you’ll pay when cancelling Plus Fitness depends on your membership type:

• No lock-in / periodic membership:
  There’s usually no separate cancellation fee, but you’ll still pay membership fees during the 28-day notice period. These are standard dues, not an added penalty.
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• Fixed-term contract early cancellation:
  Ending a contract early may trigger a termination or cancellation fee, which varies by agreement and how much time is left on the contract.

Other potential charges include:

• Outstanding membership fees if your account is behind.
• Dishonour or failed payment fees if a direct debit fails.
• Charges linked to specific promotions, if applicable.

Important: Don’t cancel your bank direct debit before the notice period ends. Doing so can lead to arrears, extra fees, or disputes.