Had an issue with

TAB Australia

? Get a real response.

TAB provides several official ways to submit a complaint, allowing you to choose the option that best suits your situation and urgency.

• Online form (recommended): The fastest way to submit a complaint is through TAB’s online form. Visit TAB’s Submitting a Complaint or Feedback page and select "Email Us" at the bottom of the page. Complete the form with your contact details and a clear explanation of the issue, then submit it for review.
• Phone: You can speak directly with TAB Customer Service by calling 131 802. This option is useful if you prefer to explain the issue verbally. Have your TAB account number and PIN ready to help them locate your account quickly.
• Written complaint by post: If you prefer to write, you can send a letter outlining your complaint to TAB Customer Support, Locked Bag 7000, Granville NSW 2142. Include your full name, contact details, and relevant account information.
• TAB outlets: Staff at TAB retail outlets can guide you toward the correct official complaint channels, although most complaints are handled centrally through the online form or customer service centre.

Tip: Whichever method you choose, include specific details such as bet IDs, transaction dates, screenshots, and error messages. This information helps TAB investigate and respond more efficiently.

Once your complaint has been submitted, TAB follows a structured process to review and respond.

• Acknowledgement: TAB states that it will acknowledge your complaint within five days, usually by email, and provide a reference number.
• Investigation: Your complaint is reviewed by customer support staff, and more complex matters may be handled by a specialist resolutions team. You may be contacted if additional information is required.
• Outcome timeframe: TAB aims to provide a written outcome within 21 days. If this timeframe cannot be met, TAB advises that they will inform you of the delay and provide an updated timeline.
• Written response: The final response explains the decision made and outlines any actions taken, such as correcting an account error, issuing a credit, or clarifying why a bet was settled a certain way.

If you have questions after receiving the outcome, you can reply to the response email or call TAB and quote your reference number for follow-up.

Many TAB complaints fall into a few recurring categories. Knowing where your issue fits can help you explain it clearly.

• Bet settlement and payout disputes: Customers often question odds, dividends, or whether a bet was settled correctly.
• Promotions and bonus bets: Complaints arise when promotional offers are not credited or eligibility conditions are unclear.
• Technical issues: Problems with the TAB app or website, including crashes, slow performance, or failed bet placements, especially during major events.
• Customer service concerns: Delays, generic responses, or feeling that an issue was not properly addressed initially.
• Account access and verification: Issues related to account restrictions, identity checks, or delayed withdrawals.