Bought something from Showpo that broke too soon?
We’ll help you check if it’s still under warranty and submit a claim that gets taken seriously.
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What does Showpo's warranty cover?
- Manufacturing Defects & Faulty Items: Covered under Australian Consumer Law – entitles you to a refund, replacement, or repair.
- No Fixed Time Limit: Claims are valid for any reasonable period after purchase if the issue is a manufacturing fault, not just within 30 days.
- Major vs. Minor Faults:
- Major faults: You choose refund, replacement, or compensation.
- Minor faults: Showpo may repair or replace the item.
- Major faults: You choose refund, replacement, or compensation.
- Final Sale & Restricted Items: Even items marked non-returnable (e.g., lingerie, cosmetics, final sale) are still covered if they arrive defective.
- Not Covered: Damage due to misuse, incorrect care, or normal wear-and-tear.
How to claim a warranty with Showpo
- Access the Returns Portal:
- Go to Showpo Returns Portal and log in or use the guest option.
- Go to Showpo Returns Portal and log in or use the guest option.
- Select Item & Fault Reason:
- Choose the faulty item and select “Faulty” as your return reason.
- Choose the faulty item and select “Faulty” as your return reason.
- Provide Details & Photos:
- Upload clear photos of the defect and include your order number.
- Upload clear photos of the defect and include your order number.
- Submit Claim:
- Submit the form and track status as “Pending Approval.”
- Submit the form and track status as “Pending Approval.”
- Await Confirmation:
- Showpo’s Customer Service team typically responds within 24 hours.
- Showpo’s Customer Service team typically responds within 24 hours.
- Resolution:
- If confirmed faulty, Showpo covers return postage and offers refund, replacement, or store credit.
- If item is out of stock, they’ll arrange a refund or credit.
- If confirmed faulty, Showpo covers return postage and offers refund, replacement, or store credit.
Exclusions & limitations - when Showpo's warranty doesn't apply
- Misuse or Accidental Damage (stretching, staining, snagging).
- Normal Wear & Tear (fading, fraying, worn soles from use).
- Color Variations due to lighting or screen display.
- Incorrect Care (ignoring washing/care label instructions).
- Final Sale (non-faulty items): Cannot be returned for change of mind, but still covered if defective.
Required documentation for Showpo warranty claims
- Order Number / Proof of Purchase (receipt, invoice, or order confirmation).
- Photographic Evidence of defect (clear, well-lit, multiple angles).
- Product Details (tags, labels, SKU if visible).
- Description of Problem (notes in portal).
- Return Shipping Proof (if you post back; Showpo reimburses valid faulty returns).
How long does the warranty claim process take with Showpo?
- Initial Response: Within 24 hours after submission.
- Assessment: Usually 1–2 business days, faster with clear evidence.
- Refunds: Issued immediately once approved; banks may take up to 7 business days to credit.
- Store Credit: Applied within 48 hours after return received (valid for 12 months).
- Replacements: Dispatched once the faulty item is returned.
- Overall Resolution: Typically 2–5 days for simple cases, up to 2 weeks if return shipping/inspection required.
Showpo cases submitted through Ajust
Recent Showpo customer warranty experiences
Quick & Compassionate Fix: A customer with a faulty dress had a resolution within days - Showpo covered return shipping and issued store credit immediately.
Refund vs Store Credit Confusion: Some shoppers report needing to follow up if they were mistakenly issued store credit instead of refund. Persistence and proof resolved the issue.
Official Showpo Warranty Policies & Support Links
- Showpo Returns Policy – Full returns and faulty items policy.
- Showpo Returns Portal – Start or track your return/warranty claim.
- Showpo Help & Contact – FAQs and live chat.
- ACCC Consumer Guarantees – Know your Australian consumer rights.
Showpo Warranty FAQs
If you don’t act now, you might lose your rights.
We’ll help you file a complaint and use your warranty the way it was meant to work.