Bought something from Showpo that broke too soon?
What does Showpo's warranty cover?
- Manufacturing Defects & Faulty Items: Covered under Australian Consumer Law – entitles you to a refund, replacement, or repair.
- No Fixed Time Limit: Claims are valid for any reasonable period after purchase if the issue is a manufacturing fault, not just within 30 days.
- Major vs. Minor Faults:
- Major faults: You choose refund, replacement, or compensation.
- Minor faults: Showpo may repair or replace the item.
- Major faults: You choose refund, replacement, or compensation.
- Final Sale & Restricted Items: Even items marked non-returnable (e.g., lingerie, cosmetics, final sale) are still covered if they arrive defective.
- Not Covered: Damage due to misuse, incorrect care, or normal wear-and-tear.
How to claim a warranty with Showpo
- Access the Returns Portal:
- Go to Showpo Returns Portal and log in or use the guest option.
- Go to Showpo Returns Portal and log in or use the guest option.
- Select Item & Fault Reason:
- Choose the faulty item and select “Faulty” as your return reason.
- Choose the faulty item and select “Faulty” as your return reason.
- Provide Details & Photos:
- Upload clear photos of the defect and include your order number.
- Upload clear photos of the defect and include your order number.
- Submit Claim:
- Submit the form and track status as “Pending Approval.”
- Submit the form and track status as “Pending Approval.”
- Await Confirmation:
- Showpo’s Customer Service team typically responds within 24 hours.
- Showpo’s Customer Service team typically responds within 24 hours.
- Resolution:
- If confirmed faulty, Showpo covers return postage and offers refund, replacement, or store credit.
- If item is out of stock, they’ll arrange a refund or credit.
- If confirmed faulty, Showpo covers return postage and offers refund, replacement, or store credit.
Exclusions & limitations - when Showpo's warranty doesn't apply
- Misuse or Accidental Damage (stretching, staining, snagging).
- Normal Wear & Tear (fading, fraying, worn soles from use).
- Color Variations due to lighting or screen display.
- Incorrect Care (ignoring washing/care label instructions).
- Final Sale (non-faulty items): Cannot be returned for change of mind, but still covered if defective.
Required documentation for Showpo warranty claims
- Order Number / Proof of Purchase (receipt, invoice, or order confirmation).
- Photographic Evidence of defect (clear, well-lit, multiple angles).
- Product Details (tags, labels, SKU if visible).
- Description of Problem (notes in portal).
- Return Shipping Proof (if you post back; Showpo reimburses valid faulty returns).
How long does the warranty claim process take with Showpo?
- Initial Response: Within 24 hours after submission.
- Assessment: Usually 1–2 business days, faster with clear evidence.
- Refunds: Issued immediately once approved; banks may take up to 7 business days to credit.
- Store Credit: Applied within 48 hours after return received (valid for 12 months).
- Replacements: Dispatched once the faulty item is returned.
- Overall Resolution: Typically 2–5 days for simple cases, up to 2 weeks if return shipping/inspection required.
Showpo cases submitted through Ajust
Recent Showpo customer warranty experiences
Quick & Compassionate Fix: A customer with a faulty dress had a resolution within days - Showpo covered return shipping and issued store credit immediately.
Refund vs Store Credit Confusion: Some shoppers report needing to follow up if they were mistakenly issued store credit instead of refund. Persistence and proof resolved the issue.
Official Showpo Warranty Policies & Support Links
- Showpo Returns Policy – Full returns and faulty items policy.
- Showpo Returns Portal – Start or track your return/warranty claim.
- Showpo Help & Contact – FAQs and live chat.
- ACCC Consumer Guarantees – Know your Australian consumer rights.
Showpo Warranty FAQs
Does Showpo have to honour a warranty even after 30 days?
Yes, Showpo must honour a warranty beyond 30 days if the issue is a genuine manufacturing fault. Australian Consumer Law gives you rights for a reasonable period, not a fixed timeframe. This means you can still request a refund, replacement, or repair as long as the defect isn’t caused by misuse or normal wear. If you’re unsure, submitting photos and details through the Returns Portal usually speeds up approval.`
What evidence do I need to make a strong Showpo faulty item claim?
You need clear photos of the defect and proof of purchase to make a strong Showpo faulty item claim. These help Showpo verify the issue quickly and avoid delays. Including labels, tags, and a short description in the Returns Portal gives their team everything needed to assess your claim within 24 hours. Strong evidence often leads to faster refunds, replacements, or store credit.
How fast can Showpo resolve a warranty or faulty item request?
Most Showpo warranty claims are resolved in two to five days when clear evidence is provided upfront. Their team usually replies within 24 hours and assesses claims within one to two business days. Refunds or credits are issued once the item is confirmed faulty, and replacement orders ship as soon as the return is processed. Expect up to two weeks only if return shipping or inspection is required.
Are final sale or non-returnable Showpo items still covered by warranty?
Yes, final sale or non-returnable Showpo items are still covered if they arrive faulty. Consumer guarantees require businesses to fix or refund defective goods, even when normal change-of-mind returns don’t apply. This means lingerie, cosmetics, or clearance pieces must still be repaired, refunded, or replaced if they have a manufacturing defect. Submitting photos through the Returns Portal is the fastest way to confirm your rights.
If you don’t act now, you might lose your rights.
We’ll help you file a complaint and use your warranty the way it was meant to work.