Had an issue with

Webjet

? Get a real response.

Need to complain about a flight, hotel, or refund? Here’s how to lodge a complaint with Webjet quickly:

1. Call Webjet Customer Support (24/7):
   
   
   • 📞 Within Australia: 1800 935 929
     
     
   • 🌐 Overseas: +61 3 7043 9058
     
     
   • Have your booking reference ready for faster help.
     
     
2. Submit the Compliments & Complaints Form:
   
   
   • Visit Webjet’s Support page → Look for “Submit Feedback” under “Compliments & Complaints.”
     
     
   • Fill in your booking number and details.
     
     
3. Email for Refunds:
   
   
   • ✉️ refundassist@webjet.com.au
     
     
   • Include booking info, cancellation proof, and supporting docs.
     
     
4. Use “Change My Booking” Forms:
   
   
   • For change or cancellation issues, submit via the dedicated Webjet form first.
     
     
   • Mention this in your complaint if there was no resolution.
     
     
5. Social Media Follow-up (Optional):
   
   
   • Reach out via Facebook or @Webjet on X (formerly Twitter) after submitting an official complaint. Airbnb's support may respond faster.
     
     

📎 Tip: Always include key info - booking ref, travel dates, passenger names, and any proof (emails, screenshots, etc.) - for a faster resolution.

Once you’ve submitted your complaint, here’s what to expect:

• ✅ Acknowledgment: You’ll receive an automated confirmation or reference number.
  
  
• 🔍 Investigation: Webjet’s team will review your booking and reach out to any airlines or hotels involved.
  
  
• 📞 Communication: They may contact you for more details and will update you via phone or email.
  
  
• ⏱ Timeline:
  
  
  • Simple issues: within a few days.
    
    
  • Complex ones (refunds from airlines): up to 10+ business days.
    
    

🎯 Resolution examples include:

• Processing refunds or credits
  
  
• Fixing booking errors
  
  
• Offering goodwill gestures (e.g., fee waivers)
  
  

If you’re not satisfied, Webjet allows you to request a senior-level review.

Here’s what Webjet customers often raise:

• 💸 Refund Delays & Fees: Long waits (especially post-COVID), and non-refundable booking fees.
  
  
• 📞 Support Wait Times: Long phone hold times or slow email replies.
  
  
• 🧾 Booking Glitches: Missing passenger names, wrong confirmations.
  
  
• 🔄 Changes/Cancellations: Frustration over high fees, failed changes, or downgrades after rebooking.
  
  
• 💰 Hidden Fees or Price Changes: Complaints about fees not clearly shown or price jumps mid-booking.
  
  
• 🤷 Miscommunication or Misinformation: Some customers report getting incorrect advice or poor support.
  
  
• 🏨 Third-Party Problems: Airline or hotel issues often get blamed on Webjet, even if it’s out of their control.
  
  

🔎 Many complaints come from misunderstanding that Webjet is an agent between you and the airline/hotel, this affects refund speed and policies.