To see if there’s a delay in your area or with tracking, try these:

1. 🔍 Check the Network Service Updates page – enter your postcode to view local delay notices.
   
   
2. 🏠 Visit the Aramex Australia homepage – any national alerts will appear as banners or site notices.
   
   
3. 📊 Use DownDetector – check for customer-reported system outages.
   
   
4. 📱 Follow @Aramex on Twitter or Aramex Australia on Facebook – they post updates during major delays or weather events.
   
   

Always check the timestamp on any status page to make sure you’re seeing the latest info.

Experiencing a problem? Here’s how to flag it with Aramex:

• 📞 Call customer support: +61 (0)2 9737 8288 (Australia-based help).
  
  
• 🖥 Submit an online enquiry: Use the Contact Us form on Aramex’s website – include your tracking number and suburb.
  
  
• 📍 Reach your local depot: Use the depot locator on Aramex’s website for region-specific delays or direct assistance.
  
  
• 💬 DM on Twitter/Facebook: Message @Aramex with your issue – include parcel details for faster help.
  
  
• ⚠️ Report to DownDetector: Mark “I have a problem with Aramex” to see if others are affected too.
  
  

When reporting, always include your tracking number and location, and request an incident ID for reference.

🌀 May 2025 – Major rainstorms caused depot shutdowns and delays in NSW (Port Macquarie, Taree, Newcastle).

⚙️ April 2025 – Tracking system glitch took the tracking page offline briefly (resolved within hours).

🎁 Nov–Dec 2024 – Holiday delivery overloads caused parcel delays, especially in Adelaide (3+ weeks for some “overnight” parcels).

📦 July 2024 – A New Zealand network disruption highlighted common issues like lost parcels and depot mismanagement.

📉 Ongoing causes:

• Extreme weather
  
  
• Depot staffing issues
  
  
• Franchise-related delivery breakdowns
  
  
• Peak season volume surges
  
  

Aramex tends to avoid full system outages, but local delivery failures remain a recurring theme during pressure periods.

• 🧰 Minor tech issues (e.g., tracking down): Usually fixed same day.
  
  
• 🚚 Depot-specific delays: Resolved in 24–48 hours with catch-up drivers.
  
  
• 🌧 Major weather events: 1–5 days, depending on road and depot access.
  
  
• 💡 System monitoring: Aramex uses standard protocols: identify > notify > deploy extra drivers > clear backlog.
  
  

⏱ Typical recovery timelines:

• Minor glitch: < 3 hours
  
  
• Local outage: 1–2 days
  
  
• Major disruption: 2–7 days
  

• 🔗 Aramex Service Updates – Australia
  
  
• 📍 Network Service Checker – by Suburb
  
  
• 🛠 Contact Aramex Customer Support
  
  
• 🧭 Depot Finder – Locate Your Local Office
  
  
• 📢 Aramex on Twitter and Facebook
  
  
• 📦 Aramex Tracking Tool
  
  
• 📊 DownDetector – Aramex Status